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Orange County Sheriff's Department   0 reviews
Sheriffs department powers risk management with CRM platform
Results posted: 06/03/2014

For the Orange County Sheriff's Department (OCSD), a key part of providing protection for more than three million citizens requires minimizing or mitigating risk. The department has historically relied on separate, paper-based processes across its tracking and management of commendations and complaints, traffic collisions, workers’ compensation, internal affairs, and use of force, greatly limiting the department’s ability to analyze and correlate data. In 2012, the OCSD decided to bring these silos together and began looking for a technology platform that could help aggregate and analyze information. To this end, the department chose to deploy Microsoft Dynamics CRM, in part for the system’s flexibility to support a wide range of departmental processes.

  • Publication Date:
  • 06/03/2014
  • Industries:
  • Local Government Agencies
  • Public Safety & Justice
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics CRM 2011
San Bernardino County Sheriff's Department   3 reviews
Sheriff's Department Enhances Mobility, Improves Public Safety with Cloud Services
4-page Case Study posted: 05/01/2014

The San Bernardino County Sheriff’s Department (SBCSD) relies on modern technology to help protect and serve the citizens of the largest county in the United States. Facing the challenges of long drives between offices, tight municipal budgets, and the threat of earthquakes, SBCSD began to investigate cloud-based IT solutions to replace its on-premises hardware and software. The department chose to deploy Microsoft Office 365 ProPlus to its 3,400 employees and to provide patrol officers with rugged tablet PCs running the Windows 8.1 operating system. SBCSD expects that these deployments will help deputies in the field better serve the county’s citizens, make the IT environment easier to manage, better secure critical systems in the event of natural disasters, and save the department US$500,000 annually in software licensing fees.

  • Publication Date:
  • 05/01/2014
  • Partner(s):
  • Planet Technologies
  • Industries:
  • Public Safety & Justice
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Surface
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Windows 8
  • Microsoft Office 365 ProPlus
  • IT Issue:
  • Identity, Security and Access Management
  • Regulatory Compliance and Controls
LPBK   1 reviews
Modern IT Workstations for German State Police agency
2 page Case Study posted: 04/09/2014

The State Agency for Central Tasks and Technology for Law Enforcement, Fire and Emergency Services (LPBK) provides IT technology and support to about 5,500 state police employees in the German state of Mecklenburg-Vorpommern. In 2008, the LPBK worked with Microsoft Consulting to migrate about 150 servers to Microsoft Windows Server 2008 and started to implement a virtualization strategy using Microsoft’s Hyper-V. This reduced the demand for datacenter capacity and lowered administration costs, enabling the state to respond quickly to new requirements. In 2011, the LPBK again chose to work with Microsoft Consulting when it initiated a modernization project entitled “New Workplaces for State Police” (NEPAL).

  • Publication Date:
  • 04/09/2014
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Public Safety & Justice
  • Country/Region:
  • Germany
  • Software and Services:
  • Microsoft Application Virtualization
  • Microsoft Consulting Services
  • Datacenter
  • Client Solutions - Flexible Workstyle
Ministry of Defence   4 reviews
Ministry of Defence de-risks application deployment and delivers quantifiable return on investment through Premier Developer Services
4-page Case Study posted: 01/17/2014

The Ministry of Defence (MOD) Defence Information Services Team (DIST) is responsible for the quality and continuity of information infrastructure and applications available on 180,000 devices around the globe. It serves the needs of more than 300,000 MOD user accounts. Reliability and availability of core applications is critical, because users are often based in remote areas and work in difficult conditions. The MOD has been working with Application Development Managers (ADMs) from Microsoft Services Premier Support for Developers (PSfD) to establish and enhance the processes, guidelines and capabilities for developing and testing applications across the MOD. Throughout the engagement, the ADMs have quickly proven their ability to deliver measurable value to the MOD through both reactive and proactive delivery.

  • Publication Date:
  • 01/17/2014
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Government
  • Defense
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Services Premier Support
  • Premier Support for Developers
Ministry of Defence   2 reviews
Government Organisation Reduces Costs and Minimises Risk with a Process-Based Approach
4-page Case Study posted: 01/17/2014

The UK Ministry of Defence (MOD) Defence Information Infrastructure (DII) provides IT services for around 180,000 devices in embassies, offices and military organisations worldwide. Continuity of service is important, so the MoD Defence Information Services Team (DIST) works to mitigate the risk of downtime by integrating current and consistent business processes and strategies throughout its IT infrastructure. MOD engaged Microsoft Services Premier Support and Microsoft Service Management Consultants to help ensure that it optimises its technical infrastructure and processes and delivers the best service possible. This saves significant staff hours and associated salaries that could be lost with system downtime. Additionally, collaboration and communication across the organisation, training and transfer of knowledge improves staff performance and morale.

  • Publication Date:
  • 01/17/2014
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Government
  • Defense
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Services Premier Support
  • Premier Support for Enterprise
Australian Department of Defence   5 reviews
Australian Department of Defence achieves measurable ROI and sustainable change with Microsoft Premier Support
2 page Case Study posted: 01/15/2014

The Department of Defence wanted to streamline its IT operations and improve both system performance and end user experience by implementing a proactive approach to IT health. Microsoft Premier Support helped assess their critical business platforms, and subsequently integrated proven practices that would reduce issues and improve end user experience.

  • Publication Date:
  • 01/15/2014
  • Industries:
  • National Government Agencies
  • Defense
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Services Premier Support
South Wales Police, Gwent Police, and Dyfed-Powys Police   3 reviews
Welsh Police Forces Use Strategic Partnership to Improve Cross-Team Collaboration
2 page Case Study posted: 10/31/2013

For the past 10 years, the South Wales, Gwent, and Dyfed-Powys police forces have worked together to create positive impact in Wales. To cut costs without impacting frontline services, the forces decided to share some IT resources. Working with a Microsoft Services Dedicated Support Engineer, the joint IT team created a solution that cut costs and gave officers immediate access to shared IT resources.

  • Publication Date:
  • 10/31/2013
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Public Safety & Justice
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Services Premier Support
  • Premier Support for Enterprise
Richland Police Department WA   17 reviews
Police Force Achieves Equivalent of $450K of Annual Officer Time through Automation
2 page Case Study posted: 10/08/2013

The Richland Police Department worked with paper-based processes, which resulted in outdated, error-prone communication. Adventos, a Microsoft partner, implemented SmartForce™, a Business-Critical SharePoint (BCSP) solution that provides a collaboration tool across several internal and external teams, adds automated workflows, and increases productivity by 7.5% weekly.

  • Publication Date:
  • 10/08/2013
  • Partner(s):
  • Adventos
  • Industries:
  • Local Government Agencies
  • Public Safety & Justice
  • Business Need:
  • Business Productivity
  • Sharepoint Business Critical
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SharePoint Server 2013
Malawi High Court   3 reviews
Judiciary Improves Efficiency and Promotes Economic Justice using a CRM and ERP Solution
Decision posted: 10/07/2013

Burdened with limited technology and inefficient workflows, the High Court Commercial Division was facing increasing difficulty in fulfilling its obligation of resolving commercial cases speedily and efficiently. Deploying Microsoft Dynamics CRM 2011 and Microsoft Dynamics NAV 2009 enabled the court to be more efficient and responsive to the needs of the litigants as well as promote judicial effectiveness.

  • Publication Date:
  • 10/07/2013
  • Partner(s):
  • Techno Brain Limited
  • Industries:
  • Legislative Bodies
  • Public Safety & Justice
  • Country/Region:
  • Malawi
  • Software and Services:
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics NAV 2009
NORAD   5 reviews
Santa Tracker Moves to New Service, Gives Real-Time Insight to More Than 22 Million
4-page Case Study posted: 09/11/2013

The North American Aerospace Defense Command (NORAD) monitors the sky to detect possible attacks against North America by aircraft, missiles, or space vehicles. On December 24, NORAD also monitors Santa as he makes his journey around the world. To enable people to visualize Santa in real time and to educate the public about NORAD, the agency provides the Tracks Santa website. In 2012, NORAD worked with Microsoft, iLink Systems, and other partners to redesign noradsanta.org using Windows Azure Cloud Services and other Microsoft technologies. In December 2012, the new site supported a record number of users—22.3 million people—on desktops and mobile devices, and it delivered 91.5 million page views in a 48-hour period. The site also increased its social media presence by 23 percent, enhanced learning for international students, and boosted traffic to NORAD government sites by 650 percent.

  • Publication Date:
  • 09/11/2013
  • Partner(s):
  • iLink Systems
  • Industries:
  • Defense
  • Business Need:
  • Cloud & Server Platform
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Azure
  • Microsoft Azure Platform
  • Microsoft .NET Framework 4
  • Microsoft ASP.NET 4
  • Bing Maps
  • Microsoft Visual Studio 2010 Professional
  • Microsoft Visual C# 2010 Express
  • Microsoft Lync 2010
  • Microsoft Azure Storage
  • Premier Support for Azure
  • IT Issue:
  • Cloud Services
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