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United Controls International   1 reviews
Engineering Services Company Cuts Order Processing Times in Half
2 page Case Study posted: 06/25/2014

United Controls International (UCI) provides engineering, manufacturing and testing services to the nuclear industry. To address the industry’s trend for larger projects requiring the coordination of many processes, procurements, and people, the company needed greater visibility of operations, a corporate repository of information, and more efficient quoting and scheduling workflows. TwinEngines, a Business-Critical SharePoint partner, developed a solution with Microsoft SharePoint that integrates with Microsoft Dynamics GP. UCI can now effectively scale their operations to meet the growing demands of their customers and industry.

  • Publication Date:
  • 06/25/2014
  • Partner(s):
  • TwinEngines
  • Industries:
  • Power & Utilities
  • Business Need:
  • Business Critical
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SharePoint Server 2013
AEI Services LLC   0 reviews
Energy Company Cuts Down Enterprise-Level Search across IT Systems to 2-3 Seconds
2 page Case Study posted: 06/24/2014

A leading player in the power generation business, AEI Services LLC struggled with finding the right information in 200-300 pages long documents via manual work. Leveraging the Line-of-Business (LOB) and Enterprise Search capabilities of SharePoint, Adlib, a Business-Critical SharePoint partner helped them automate the document rendering and archiving processes. Via Adlib PDF Enterprise, their Business-Critical SharePoint solution, they have improved scalability, saved on resources, and can now process a document every 2-3 seconds.

  • Publication Date:
  • 06/24/2014
  • Partner(s):
  • Adlib Software
  • Industries:
  • Power & Utilities
  • Life Sciences, Chemicals; Oil & Gas, Mining
  • Business Need:
  • Sharepoint Business Critical
  • Country/Region:
  • Brazil
  • Chile
  • China
  • Dominican Republic
  • Guatemala
  • Jamaica
  • Peru
  • United States
  • Software and Services:
  • Microsoft SharePoint Server 2010
CENTROPOL ENERGY, a.s.   1 reviews
New CRM System Helps Energy Supplier Gather All Customer Data under One Roof
2 page Case Study posted: 05/23/2014

CENTROPOL ENERGY is the largest business on the electricity market in the Czech Republic. It is also an important player in the gas business. Its growth in turnover and the number of its customers has been enormous. The company implemented Microsoft Dynamics NAV, which covered management of financial and support processes. Then it chose a CRM system that now plays a key role in customer care and in managing business and marketing activities.

  • Publication Date:
  • 05/23/2014
  • Partner(s):
  • CDL SYSTEM a.s.
  • Industries:
  • Power & Utilities
  • Country/Region:
  • Czech Republic
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics NAV
South West Water   0 reviews
Water company transforms customer service using Microsoft Dynamics CRM
2 page Case Study posted: 05/12/2014

Water company transforms customer service using Microsoft Dynamics CRM South West Water (SWW) supplies drinking water and sewerage services to customers in Devon, Cornwall and parts of Somerset and Dorset. Previously, SWW’s customer service management system was part of its billing software and was geared towards recording individual transactions, rather than providing a complete view of each customer. Following a formal procurement process, SWW selected Microsoft Dynamics CRM to record all incoming and outgoing customer communications and to integrate with its Work Management system, to allocate work requests and receive feedback in real-time. As a result, SWW now benefits from a platform upon which it can deliver its multi-channel, digital communications strategy.

  • Publication Date:
  • 05/12/2014
  • Industries:
  • Power & Utilities
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM 2011
Východoslovenská energetika a.s.   1 reviews
Effective collaboration workspace in utilities industry
2 page Case Study posted: 04/25/2014

  • Publication Date:
  • 04/25/2014
  • Partner(s):
  • BSP Solutions a.s.
  • IBM
  • PosAm
  • RWE IT Slovakia
  • Industries:
  • Power & Utilities
  • Business Need:
  • Business Productivity
  • Team Collaboration
  • Country/Region:
  • Slovakia
  • Software and Services:
  • Windows Server Technologies
  • Windows Server 2012
  • Microsoft SharePoint Server 2013
  • Microsoft SharePoint Server technologies
Redknee   3 reviews
Software Provider Eases Use of Product by Offering Oracle-Based Application in Cloud
4-page Case Study posted: 04/03/2014

Redknee makes software that helps communications service providers deliver flexible billing options and great customer care experiences. When Redknee entered the utility market with its Oracle-based Redknee Utility Suite, it discovered that utilities desired a cloud-based rather than on-premises deployment model, to keep costs down while evaluating new services. When Microsoft and Oracle announced a partnership that made it easier to run Oracle software in Windows-based environments, Redknee was one of the first customers to move an Oracle-based application to Microsoft Azure. With the move, Redknee removed the cost and deployment-time barrier for customers who wish to use its product. It can also provide nearly limitless scalability to utilities as their data volumes grow. With a cloud-based offering, Redknee can also more easily deploy its product in any part of the world.

  • Publication Date:
  • 04/03/2014
  • Industries:
  • Power & Utilities
  • IT Services
  • Business Need:
  • Cloud & Server Platform
  • Service Delivery
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Azure
  • IT Issue:
  • Cloud Services
Électricité de France   2 reviews
Energy Company Restarts Nuclear Reactors Faster with Data-Linked Diagram Solution
2 page Case Study posted: 04/02/2014

Every year Électricité de France (EDF) nuclear power plants are required to shut down for maintenance. Minimizing downtime is key to maintaining revenue and needed power. To speed the restart process, the company’s R&D department worked with Microsoft partner ShareVisual to deploy a dynamic diagram solution based on Microsoft Visio Professional 2013. Engineers can now diagrammatically visualize startup process information across multiple databases, saving time on the plant’s restart.

  • Publication Date:
  • 04/02/2014
  • Partner(s):
  • ShareVisual
  • Industries:
  • Power & Utilities
  • Country/Region:
  • France
  • Software and Services:
  • Visio Services in Microsoft SharePoint Server 2010
  • Microsoft SharePoint Server 2013
  • Microsoft Visio Professional 2013
Powercor   0 reviews
Microsoft Premier Support brings structure to operations for improved efficiencies and 99.99 uptime
4-page Case Study posted: 04/01/2014

Powercor Australia is an electricity distribution company that operates throughout western Victoria and Melbourne. As a leader in engineering and innovation, Powercor has an increasing emphasis and dependence on technology. They’re at the forefront of smart meter technology, and have maintained a strong focus on automation across the business. Powercor’s IT team provides support related to IT infrastructure, networks, and mobility for the entire organization.

  • Publication Date:
  • 04/01/2014
  • Industries:
  • Power & Utilities
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft System Center Operations Manager
  • Microsoft Services Premier Support
  • IT Issue:
  • Asset Management
Elektroprivreda   1 reviews
Private cloud helps Bosnian power utility to streamline IT and cut costs
2 page Case Study posted: 03/12/2014

The plan to expand its headquarters gave the power utility company Elektroprivreda of Bosnia and Herzegovina the chance to simplify its sprawling and growing IT system and cut costs. By choosing Microsoft’s Hyper-V virtualization software, Microsoft System Center management software and new Cisco servers, it removed much of the complexity and improved the operational efficiency of its data center operations, while simplifying its software licensing.

  • Publication Date:
  • 03/12/2014
  • Industries:
  • Power & Utilities
  • Country/Region:
  • Bosnia and Herzegovina
  • Software and Services:
  • Microsoft System Center 2012
  • Windows Server 2012 Datacenter
  • Microsoft Services Premier Support
  • Microsoft Hyper-V Server 2012
Powerco   1 reviews
New Zealand Power Company Improves Asset Management and Information Access
2 page Case Study posted: 01/06/2014

Powerco, a leading distributor of gas and electricity in New Zealand, wanted better support for investment decisions. To manage its assets more efficiently, the company decided to implement a data warehouse with self-service business intelligence (BI) tools based on Microsoft SQL Server 2012 Enterprise. The solution works with multiple data types and sources, including geospatial information. As a result, the company has improved business insight, gained better access to data, and cut reporting time from two weeks to overnight while improving the consistency and accuracy of information.

  • Publication Date:
  • 01/06/2014
  • Partner(s):
  • Datacom
  • Industries:
  • Power & Utilities
  • Business Need:
  • Business Intelligence and Reporting
  • Country/Region:
  • New Zealand
  • Software and Services:
  • Windows Server 2008 R2 Enterprise
  • Microsoft SQL Server PowerPivot for Microsoft Excel
  • Microsoft SQL Server Reporting Services
  • Microsoft SQL Server 2012
  • IT Issue:
  • Data Warehousing
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