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SATS   0 reviews
Food Solutions and Gateway Services Company Unifies 14,000 Staff with Cloud Collaboration Solution
2 page Case Study posted: 04/15/2014

When Asia’s leading provider of food solutions and gateway services, SATS, was divested from Singapore Airlines in 2009, it had the opportunity to look for the latest messaging and collaboration solution to support its employees group-wide. It turned to Microsoft BPOS (Business Productivity Online Suite) (predecessor to Microsoft Office 365) to meet its requirements for email, shared document management, instant messaging, voice, video, and screen sharing.

  • Publication Date:
  • 04/15/2014
  • Industries:
  • Food Service
  • Travel
  • Country/Region:
  • Singapore
  • Software and Services:
  • Microsoft Office 365
Royal Caribbean Cruises Ltd.   1 reviews
Cruise Line Improves Business Insight and Employee Efficiency with Intelligent System
4-page Case Study posted: 04/08/2014

Royal Caribbean International wanted to gain better insight into customer behavior and enhance workflow on its innovative new cruise ships. To improve operations, Royal Caribbean deployed a solution from Agilysys and ParTech (PAR) that connects Windows Embedded devices including 325 point-of-service (POS) terminals, 50 tablets, and 300 digital signs with backend servers running Microsoft SQL Server and Windows Server. The intelligent system shares data with show-ticketing systems, photo galleries, and in-room entertainment to give new insight into spending habits and enable more-effective selling strategies while cutting operating costs with digital signatures and electronic receipts. Connecting 35 handheld devices with existing IT infrastructure and food storage equipment has also improved workflow throughout the ships, including reducing food-inspection time from five to two hours.

  • Publication Date:
  • 04/08/2014
  • Partner(s):
  • Agilysys, Inc.
  • ParTech, Inc.
  • Industries:
  • Travel
  • Business Need:
  • Cost Containment
  • Country/Region:
  • United States
  • Software and Services:
  • Windows 7
  • Windows Embedded Posready 2009
  • Windows Embedded Standard 2009
  • Microsoft SQL Server 2008 R2 Express
  • Windows Server 2008 Enterprise
  • Windows Embedded Handheld 6.5
  • IT Issue:
  • Interoperability
Szerencsejáték Zrt.   0 reviews
Hungarian Gaming Service Provider Bets on ERP System from Microsoft
4-page Case Study posted: 03/10/2014

Szerencsejáték Zrt. introduced its first ERP system 15 years ago. Due to ongoing development, the company adapted the systems to its needs: with an ever larger number of interfaces to other systems. The systems remained inflexible and failed to meet company needs. It became clear that additional developments would carry an exorbitant price tag, so Szrt. Zrt.’s management invited bids for the modernization of the old system or the introduction of a new ERP system. Szrt. defined its expectations and thoroughly analyzed the costs of proposals. The company decided to buy a new system, since tweaking the old one would cost nearly 70 percent of the price of a new, integrated system. Based on Total Cost of Ownership (TCO) calculations for a 5-year period, the Microsoft Dynamics AX system had a clear cost advantage. Szerencsejáték Zrt. began using Microsoft Dynamics AX on January 1, 2013.

  • Publication Date:
  • 03/10/2014
  • Partner(s):
  • HUMANsoft Kft.
  • Industries:
  • Amusement/Gambling/Recreation/ Perf Arts/ Spectator Sports
  • Country/Region:
  • Hungary
  • Software and Services:
  • Microsoft Dynamics AX
  • Microsoft Dynamics AX 2009
Tastea   4 reviews
Tea Bar Stirs Up Excitement for Expansion with New Blend of Technology Tools
4-page Case Study posted: 03/06/2014

Tastea—an innovative beverage retailer based in Orange County, California—wanted to prepare for expansion while maintaining its high levels of quality and service. The company decided that a key to creating a repeatable customer experience across stores was to standardize operations while opening up clearer lines of communication with team members. Tastea switched from using an assortment of technology tools, including Dropbox and Google Docs, to embracing Microsoft Office 365 as the foundation for its business operations. The company now relies on Office 365 for everything from inventory management to customer service, and it takes advantage of the Office 365 Marketplace to fill specific needs through integrated third-party apps. Tastea believes that it will be able to open more stores, attract franchisees, and enable greater business success through its use of Office 365.

  • Publication Date:
  • 03/06/2014
  • Partner(s):
  • SkyLite Systems
  • Industries:
  • Food Service
  • Country/Region:
  • United States
  • Software and Services:
  • SharePoint Online
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
Menchie's   0 reviews
Staff at Frozen Yogurt Chain Work Together and Smile More with Cloud-Based Tools
2 page Case Study posted: 02/27/2014

California-based Menchie’s, a frozen yogurt chain, needed better business productivity tools to enable its global growth plans. It replaced unreliable email and chat solutions with Microsoft Office 365 cloud-based messaging and collaboration tools. Now staff and franchise owners are better connected and working more productively to build the business. Menchie’s expects to recoup its investment in the new business productivity platform in nine months.

  • Publication Date:
  • 02/27/2014
  • Partner(s):
  • Cal Net Technology Group
  • Industries:
  • Food Service
  • Country/Region:
  • United States
  • Software and Services:
  • SharePoint Online
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Microsoft Office 365 ProPlus
Sceptre Leisure   2 reviews
Gaming Equipment Firm Ensures Disaster Recovery with Cloud Productivity Suite
2 page Case Study posted: 02/03/2014

Sceptre Leisure is among the largest operators of amusement, gaming, and leisure equipment in the UK. With around 400 employees, the firm wanted to improve disaster recovery and cut IT costs by using the cloud to power its email, storage, and collaboration tools for its highly mobile workforce. Unified World Communications and Vodafone recommended the Microsoft Office 365 productivity suite to replace its existing on-premises messaging technology.

  • Publication Date:
  • 02/03/2014
  • Partner(s):
  • Unified World Communications
  • Vodafone UK
  • Industries:
  • Amusement/Gambling/Recreation/ Perf Arts/ Spectator Sports
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Azure
  • SharePoint Online
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Windows Server 2012
Sheraton Hotels and Resorts   2 reviews
Starwood
Video Only posted: 01/17/2014

Sheraton Hotels \u0026amp; Resorts differentiates itself by emphasizing the social nature of travel. When it saw an opportunity for a new technology-based social experience at its hotels, it turned to Microsoft for help. Together, Sheraton and Microsoft Consulting Services built a custom Windows 8 experience and implemented it on Lenovo ThinkPad Tablet 2 PCs in hotel bars, restaurants, Club lounges, gyms, and spas. The result was an engaging, interactive, touch-based, social experience for hotel guests and improved digital communications between Sheraton and its customers. According to Brennan Gildersleeve, Senior Director of Global Property Technology, “We had a fantastic relationship with Microsoft. They helped us to develop a template for the Windows 8 experience that has 90 percent of the work done, and each hotel can add its own specific information. ”

  • Publication Date:
  • 01/17/2014
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Accommodation
  • Country/Region:
  • United States
  • Software and Services:
  • Windows 8 Enterprise
  • Microsoft Services
  • Microsoft Consulting Services
  • Client Solutions - Flexible Workstyle
Dertour Bulgaria GmbH   1 reviews
Bulgarian travel operator reaches for the sky with cloud-based communications
1-page Solution Brief posted: 01/15/2014

Dertour Bulgaria GmbH, a Bulgarian travel company, was being blighted by email services that went down between three to four times a week, which was inevitably causing problems for the business. By implementing Office 365, specifically Exchange Online, it is no longer at the mercy of a failing power infrastructure and can now drive ahead with its business.

  • Publication Date:
  • 01/15/2014
  • Partner(s):
  • BG Service
  • Industries:
  • Travel
  • Country/Region:
  • Bulgaria
  • Software and Services:
  • Exchange Online
  • Microsoft Office 365
PGA Tour   1 reviews
PGA TOUR uses Dynamics Marketing to Drive Sponsor Satisfaction
Video Only posted: 01/08/2014

The highest level of professional golf comes from the PGA TOUR. On the worldwide stage, they have millions of viewers of their professional golf events and run marketing promotions across a wide array of media types year-round. Listen to how they use Microsoft Dynamics Marketing functionality (formerly Marketing Pilot) to better organize their creative, media and trafficking activities and to provide improved reporting information to their sponsors.

  • Publication Date:
  • 01/08/2014
  • Industries:
  • Amusement/Gambling/Recreation/ Perf Arts/ Spectator Sports
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics Marketing 2013
House of Travel   2 reviews
Travel Company Excites Agents and Customers with Rich-Media, Touchscreen Experience
2 page Case Study posted: 12/16/2013

A planned hardware refresh led House of Travel to choose all-in-one touchscreen PCs and the Windows 8 operating system. Local travel consultants are excited about the new capabilities for working with customers and the company benefits from a future-proof platform for integrating new systems and applications.

  • Publication Date:
  • 12/16/2013
  • Industries:
  • Travel
  • Business Need:
  • Business Productivity
  • Cost Containment
  • Data Protection and Recovery
  • Mobility
  • Identity and Security
  • Business Agility
  • Employee Engagement
  • Service Delivery
  • Business Continuity
  • Country/Region:
  • New Zealand
  • Software and Services:
  • Microsoft Office 365
  • Windows 8
  • IT Issue:
  • Identity, Security and Access Management
  • Document and Records Management
  • Personal Productivity
  • Interoperability
  • High Availability
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