To help manage products, Dunham & Smith Agencies has migrated a mobile application created in 1998 to the Windows Mobile platform. The new system allows field representatives to more easily capture and upload images to a Web site for customers to view their in-store displays. Pictures are now available within minutes instead of hours after they are taken, and creating and measuring performance happens within days instead of months. As a result, business productivity is up by more than 50%.

Microsoft System Center Configuration Manager 2007 enables “Liman-Group,” a strong player in the Russian retail auto parts and auto service market, to implement a centralized approach to information systems access management, to considerably accelerate the process of fulfilling new system deployment requests, as well as to greatly simplify the maintenance of existing ones.

Holzer Health Systems is a group of hospitals and clinics located in Ohio. The organization struggled to produce timely patient-care-quality reports because it relied on manual, labor-intensive processes. Now it is implementing Microsoft® data management technologies to automate patient data collection and reduce report-processing time by half. Better patient data will also help Holzer compete with other regional healthcare providers.

Worldwide Clinical Trials (Worldwide) provides clinical research and drug trial services for companies around the globe. Approached by Microsoft, Worldwide participated in an Infrastructure & Software Optimization assessment, which analyzed the firm’s Infrastructure Optimization maturity as well as its Software Asset Management (SAM) maturity. As a result, Worldwide received an effective asset inventory, recommendations for cost savings, and guidance for its SAM program.

Leveraging Microsoft products for own needs, ALAN company not only enhances its experience in design, deployment, maintaining and support of the technologies for its customers, but also improve internal business processes.

Microsoft Information Technology (MSIT) manages the applications and systems that support a global sales force of more than 9,000. This document provides an overview of the program developed by MSIT and Microsoft Sales, Marketing, and Services Group (SMSG) to deploy a role-based Global Sales Experience (GSX) solution, powered by Microsoft Dynamics® CRM. GSX improves both the efficiency and effectiveness of the Microsoft sales force, while reducing total cost of ownership (TCO) of sales force automation.

The many types of field elevator inspections required by the Chicago Transit Authority (CTA) created the need for multiple forms and spreadsheets to be managed by hand. The processes were manually intensive, error prone, required additional labor to re-key information into various systems, and were not centrally managed for consistent data analysis and on-going reporting. To help automate the process, CTA implemented the mNOW!® Mobile Framework 2008 designed for Windows Mobile® by Blue Dot™ Solutions. Configured to support dynamic inspections, the solution enables field inspectors to see only questions relevant to the type of asset being inspected. The information is collected using Windows Mobile-based handhelds and is then synchronized and integrated with an enterprise asset management (EAM) system to enable near real-time visibility of inspection data.

For years, the Lower Colorado River Authority (LCRA) depended on paper-based work orders to manage its many responsibilities in central Texas, which include delivering electricity, managing the water supply and environment of the lower Colorado River basin, and supporting community and economic development. Manual data entry processes were causing bottlenecks and inaccuracies, and the LCRA needed a mobile solution that offered versatility and configurability to meet the company’s data management requirements. Windows Mobile-based solutions from Microsoft® partner Syclo enabled the LCRA to move, capture, and manage complete and accurate data, which helped improve management, compliance reports, regulatory compliance, and service delivery, streamlined data flow, and improved customer service.

Helzberg Diamond’s divisional and regional vice presidents travel frequently and visit many stores each day. Previously, to access key performance data about the stores they were visiting, the executives spent extra time working with a laptop and Internet connection, or they did a lot of faxing. To improve productivity, Helzberg worked with Webalo, a Microsoft® Partner, to deploy the Webalo Mobile Dashboard on Helzberg executives’ existing handheld devices. The resulting "anywhere, any time, on-demand" data availability helps Helzberg’s mobile executives be more productive. Executives can now easily and quickly access the numbers they need, automatically get updated metrics, and even review information offline.

Ingersoll-Rand Company Limited is a $13 billion global diversified industrial corporation. The company conducts manufacturing and assembly operations in 29 plants in the United States; 31 plants in Europe; 14 plants in Asia; 6 plants in Latin America and 1 plant in Canada. The Ingersoll Rand portfolio represents a family of industrial and commercial brands through business segments which include Climate Control Technologies, Industrial Technologies, Security Technologies, and Air Conditioning Systems and Services. The business model is enhanced by acquisitions and divestitures, thus the company needs technologies to ensure collaboration between acquired entities, efficiency across business units, and agility to integrate new businesses quickly. Ingersoll Rand turned to Microsoft to optimize its infrastructure and address technology challenges to improve its business.