Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft® Gold Certified Partner, the school turned to Microsoft Dynamics® CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school’s reputation for progressive, global leadership.

The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented Microsoft Dynamics® CRM and the xRM development platform to build custom solutions. As a result, PRSS improved customer communications, increased release compliance to 98 percent, accelerated product time-to-market, and improved its ability to respond to business needs.

The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics® CRM, which easily interoperated with back-office systems. The investment paid for itself within 12 months, and the council continues to use the application’s xRM development platform to help deliver more efficient, innovative services to citizens.

The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics® CRM to develop a mail-tracking application, the agency turned to the xRM platform, upon which Microsoft Dynamics CRM is built, to rapidly create relational line-of-business applications. By doing so, it reduced development timelines by approximately 75 percent. IT staff members can now respond to business needs far more quickly, developing a range of xRM-based solutions—from case-expense tracking to home-improvement contractor registration. The applications have been readily accepted by users because of their familiar interface and intuitive functionality. Most importantly, the agency now has the agility to better serve its users and its constituents.