Outsourcing business Steria wanted to standardise processes and provide clients with a transparent view of performance improvements. It selected business process content management software Control from Nimbus, which initially delivered the software as a service for the pilot client account. After successful testing, it was migrated to systems hosted by Steria where it is helping the company deliver the standardisation and transparency required within a collaborative environment.

From November 2008 till July 2009, S-OIL built an enterprise-wide communications and collaboration platform. S-OIL not only upgraded its existing groupware but also from an integration perspective, chose to a method to link a single platform for portal, collaboration, groupware, mobile, search, messenger and video conferencing as well as IP telephony utilizing Microsoft’s technologies and solution. In addition, it deployed 2007 Microsoft Office System in the business user environment and laid the groundwork for comprehensive enterprise security system with Active Directory and Forefront product families. With this project, S-OIL achieves more about 121% of ROI effects including innovation of conference culture, improvement of payment related work processing speed and real time support of decision making.

TWP Projects in South Africa needed a single integrated system for project management and accounting, including a tool to integrate employee timesheets with invoices. The company replaced its Softline Pastel and open-source systems with Microsoft Dynamics® SL business management software. Now, it has an integrated view of operations and revenue streams, which is boosting its ability to maximise profits and eliminating the risk of billing time incorrectly.

Taking its responsibility to students, faculty, and staff seriously, Sacred Heart University wanted a highly effective emergency response plan—one that could be updated at any time, with information always available to first responders and other authorized users. For this lifesaving function, the university built a Web site based on Microsoft® Office SharePoint® Server 2007. The result is more detailed, up-to-date plans and better interagency coordination.

Many municipal and regional governments lack the resources needed to build and maintain e-government portals. To help these organizations, Microsoft® Gold Certified Partner Spenta Consulting built the Citizen Service Platform (CSP) core framework, now available as open-source software, by using the xRM business application framework. Spenta Consulting also created the full-featured CSP Citizen Portal Extended Edition solution, which takes advantage of xRM to meet unique public sector requirements like citizen case management, accessibility compliance, and secure e-forms. By taking advantage of xRM resources, Spenta Consulting was able to save 50 percent of the development effort required for relationship management aspects of the project.

Egypt and Middle East-based Internet service provider (ISP) LINKdotNET wanted a new customer relationship management (CRM) solution to support customers and expand its offering. It engaged LINK Development to implement Microsoft Dynamics® CRM integrated with Microsoft® Office SharePoint® Portal Server and Microsoft Forecaster in Microsoft Dynamics GP for integration of financial data, saving hundreds of hours’ work daily.

The Makuhari International School, located in Chiba Prefecture, Japan, is a school designed to give children a flexible and creative learning environment. Because the school views technology as being critical to its overall mission, it sought to find a new solution that would give instructors more flexibility and improve administrative efficiency. In April 2009, the school implemented technological elements of the Microsoft® Learning Gateway framework, including Microsoft Office SharePoint® Server 2007 and Microsoft SQL Server 2008. Makuhari International School can now give its instructors more flexible teaching capabilities and enhanced security. The school also has technology that it can build on to further enhance its learning capabilities.

Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft® Gold Certified Partner, the school turned to Microsoft Dynamics® CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school’s reputation for progressive, global leadership.

One of the world’s best-known architectural firms, Pei Cobb Freed & Partners, also needs to be a security firm—in regards to how it safeguards client project information. To provide that business-critical level of security, Pei Cobb migrated from Symantec to the Microsoft® Forefront™ Protection Suite. In addition to providing security for Microsoft Exchange Server, Office SharePoint® Server, and the Windows® operating system, Forefront products are easily deployed and updated across the enterprise.

Leamington District Memorial Hospital is a community hospital dedicated to providing high quality patient care and service. As an Ontario-based hospital, the facility is required to report key performance and accountability indicators to the Local Health Integration Networks (LHIN), which has a mandate from the province for integrating and funding health care services and which oversees nearly two-thirds of the $37.9 billion health care budget in Ontario. In order to better measure its services using key performance indicators, service level volumes and annual funding, the hospital decided to implement a Microsoft business intelligence (BI) solution including SQL Server™ 2005, Office SharePoint® Server 2007 and Office PerformancePoint™ Server 2007. The hospital now benefits from better business insight, greater flexibility and better analytic capabilities.