Sportsnet Holidays needed a customer relationship management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics® CRM, which dramatically improved customer service, business intelligence and target marketing capabilities. The firm’s revenue has doubled in the last 12 months and Sportsnet credits Microsoft Dynamics CRM as a contributing factor to the company’s exponential growth.

Chevron is one of the world’s leading energy companies with 40 percent of its 59,000 employees using mobile computers. The company sought a solution to help it enhance security while still meeting the needs of its employees and business partners. Chevron decided to upgrade its 90,000 computers to the Windows Vista® operating system. The energy company expects to enhance security, reduce costs, and increase employee productivity.

When your job is to supply the U.S. military with parts and support for some 1,300 major weapon systems, the concept of enforcing security compliance across the IT infrastructure takes on special importance. Eiden Systems Corporation, based in Charlottesville, Virginia, is working on security-related projects with the Defense Supply Center Richmond, part of the Defense Logistics Agency of the Department of Defense. Eiden Systems needed a more efficient means of deploying and managing security compliance across the desktop and laptop computers of the Defense Supply Center Richmond. The company found the help it needed using the Microsoft® Security Compliance Management Toolkit series. Using the toolkit, Eiden Systems has been able to slash deployment time for security while providing the Defense Supply Center Richmond with a lower total cost of ownership.

After testing a beta release of the Windows® Home Server operating system, Total Care Computer Consulting was eager to offer the product to its small business customers. The company was excited about the affordable, easy-to-use features, including automated backup, disaster recovery, and remote access. With Windows Home Server, Total Care has helped customers save more than 80 percent on IT costs and reduce disaster recovery time from days to hours.

In 2007, Gravity Computers became an early adopter of the Windows® Home Server operating system. With the automated backup and restore feature, the company saved 130 hours and more than CDN$4,300 (U.S.$3,500) a year, and reduced the recovery period from eight hours to one. Gravity Computers recommends Windows Home Server to its small business customers as a complete server solution that costs substantially less than a full-fledged business server.

ReliableNetwerks offers IT support to small office locations that need compact, cost-effective technology solutions. In 2008, the company discovered the Windows® Home Server operating system. ReliableNetwerks now helps customers saves 85 hours and U.S.$2,300 a year with the automated backup feature, and expects to boost revenue by offering customers easy-to-use recovery features, remote access capabilities, and seamless integration with third-party software.

In 2007, the Russian Federation designated the Federal Agency for Education (FAE) to implement an order to “provide licensed support for standard software to be used in education institutions of the Russian Federation.” The FAE selected the Windows Vista® Business operating system as part of the “standard software” to be installed on all computers in public education institutions. The FAE turned to Microsoft® Gold Certified Partner IBS to manage and coordinate the activation of 80,000 licensed copies of Windows Vista to schools across Russia. Students and teachers now benefit from features such as the support of state-of-the-art audio-visual formats, the added functionality available to people with disabilities, and the enhanced security provided by Windows Vista.

Ranked among the 2009 Global Services 100 “Top 10 Best Performers,” EPAM Systems provides IT and software development services based on Microsoft® technologies to customers around the world. To reduce costs while maximizing flexibility and simplifying license management, EPAM signed a Microsoft Volume Licensing Enterprise Subscription Agreement. Under this agreement, the firm leases Professional Desktop Platform licenses for three years and reports and pays for those licenses annually. It also takes advantage of Software Assurance benefits such as Training Vouchers, the Home Use Program, 24x7 Problem Resolution Support, and New Version Rights. As a result, EPAM is optimizing its infrastructure, saving up to 40 percent on software licenses, and streamlining management and compliance. It also has immediate access to the software necessary to better serve its customers’ changing needs.

TÜV NORD is one of the world’s leading technical service providers, renowned for its testing and certification expertise. The company needed a cost-efficient way to run older applications on new computers, and to simplify reporting from its India-based office. With Microsoft® Enterprise Desktop Virtualization (MED-V), TÜV NORD can easily support older applications and multiple operating system environments, and streamline IT management and processes.

Perot Systems Corporation strives to use the most current technologies in its own operations so that it can best advise its clients in their IT infrastructure decisions. The company upgraded to the Windows Vista® operating system and, in doing so, reduced help-desk call volume. It also lowered software deployment costs. With enhanced power management, Windows Vista also helps further the firm’s enterprisewide commitment to environmentally friendly IT.