Business Needs
Adcock Ingram recently celebrated 120 years of helping to meet medical needs across South Africa by providing an extensive range of branded and generic prescription and over-the-counter drugs, and supplying hospitals with critical-care products and blood systems. When Adcock Ingram’s current solution was forcing representatives to spend more time on administrative tasks and less time distributing products in the field, they turned to Mint and their Certified for Microsoft Dynamics® CRM ePharma solution. They now enjoy rapid turnaround times, less paperwork, faster processes, and increased revenue.
With their current solution, Adcock Ingram had to deal with multiple product orders from a paper-based system that often resulted in double-capture and slow response rates. In addition, they were limited in their ability to manage sales representative activities and work efficiently to deliver products and access reliable information. They turned to Mint and their ePharma solution, designed specifically for companies in the Pharmaceutical industry.
Solution
They turned to Mint and their ePharma solution, designed specifically for companies in the Pharmaceutical industry.
Benefits
Mint’s ePharma solution addresses all of Adcock Ingram’s challenges and provides additional benefits, such as the ability to effectively profile their large and diverse customer base, easily manage territories and clients, and check stock availability and place orders at the client’s site. With ePharma, Adcock Ingram managers now have easy access to useful reports helping them track and evaluate performance and immediately identify market trends.
Adcock Ingram leveraged ePharma to transform their business processes by empowering field representatives with mobile devices. This functionality enables representatives to reduce turnaround times, eliminate paperwork, speed up processes, and increase revenue.
You can read more about the ePharma solution that Adcock Ingram chose in the Microsoft Dynamics Marketplace.
Microsoft set the bar high by developing the Certified for Microsoft Dynamics accreditation for business solutions built on Microsoft Dynamics by partners. It sets a small group of proven, tested, and recommended business solutions apart from thousands of other solutions that have not met the rigorous requirements. Solutions that are Certified for Microsoft Dynamics are:
· Designed to meet your unique business and industry needs
· Tested and seamlessly integrated with Microsoft Dynamics products
· Used and recommended by other companies like yours
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
