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Posted: 6/28/2013
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Yapi Kredi Microsoft Dynamics CRM differentiates YapiKredis customer service

YapiKredi Emeklilik, is a subsidiary of YapiKredi Bank which is one of the largest banks in Turkey. YapiKredi Emeklilik has been offering life insurance and pension plans to the citizens of Turkey for over 20 years. In an effort to differentiate themselves from others in the industry, they implemented Microsoft Dynamics CRM to deliver exceptional customer service. CRM also creates a unified view of customer data allowing them to provide the right products to their customers.

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Solution Overview

Organization Size: 17000 employees

Software and Services
Microsoft Dynamics CRM 2011

Vertical Industries
  • Insurance
  • Banking

  • Turkey
  • United States