2 page Case Study
Posted: 4/16/2012
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Caja Laboral Credit Union Teams with Strategic Partner to Implement Productivity-Boosting Solution

Caja Laboral, a credit union based in Mondragón, Spain, needed to update its antiquated telephone system. The company engaged Microsoft Consulting Services to help design, develop, and deploy a complete unified communications solution based on Microsoft Lync Server 2010 and Microsoft Exchange Server 2010. By combining collaboration and communications toolsets, Caja Laboral has achieved increased cost savings, greater employee productivity, and a rapid return on investment.

Business Needs
Caja Laboral realized that its existing telephone system was outdated, not only due to the age of the technology but because it was incompatible with the company’s updated IT infrastructure. Company leaders decided to seek out a cost-effective solution that combined telecommunications and information technology resources. Caja Laboral wanted to help increase productivity and efficiency by providing employees with the latest technology tools.

“We wanted to realize improvements in cost, management, and functionality for our employees,” explains Xabier Larrea, Network and Communication Systems Manager at Caja Laboral.

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* Without a doubt, working directly with Microsoft Services—which provided the knowledge and experience needed to implement an emerging technology such as Lync Server 2010—has been a key factor in this project’s success.
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Xabier Larrea
Network and Communication Systems Manager, Caja Laboral
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Solution
In 2010, Caja Laboral replaced its traditional switchboard with Microsoft Office Communications Server 2007 R2 with enterprise voice. One year later, the company engaged Microsoft Consulting Services to help move from Office Communications Server 2007 R2 to Microsoft Lync Server 2010 and to update the company’s email solution to Microsoft Exchange Server 2010.

“We studied other solutions,” Larrea says, “but they were less economical and their integration with the workstation was problematic.” Emilio Zumárraga, Systems Administrator and an expert in Microsoft technologies at Caja Laboral, adds that ease of integrating this Microsoft solution with the company’s existing workstations was a determining factor in the company’s decision to move to Lync Server 2010.

Also, Microsoft Services consultants pointed out that Caja Laboral could improve productivity by integrating communications and collaboration toolsets. This could be achieved by combining the instant messaging feature of Lync Server 2010 with the unified messaging (the ability to receive e-mail, voicemail, and fax messages in one inbox) and Outlook Web Access features of Exchange Server 2010.

Caja Laboral and Microsoft Services consultants completed the deployment in approximately two months and in two consecutive phases. The first phase was managed remotely by Microsoft Services consultants in Madrid, and the second phase—which included the deployment and migration phases—was managed by Microsoft Services consultants from the company’s headquarters in Mondragón.

“We knew from the beginning that we wanted to work directly with Microsoft to carry out this project because Microsoft Services provides full end-to-end support,” says Larrea. “The Microsoft Services consultants played a fundamental role in the solution’s architecture and design, development, and ongoing technical support.”

Caja Laboral also engaged Microsoft Premier Support, which provides proactive preventive maintenance services, infrastructure support assistance, problem resolution services, and priority access to Microsoft technical experts 24 hours a day, seven days a week.

Benefits
By working with Microsoft Services consultants to implement its Lync Server 2010 solution, Caja Laboral has gained the following benefits:
  • Rapid deployment, faster return on investment. Microsoft Services consultants helped to guide Caja Laboral through the design, development, and deployment of the solution, which helped the company quickly realize a return on the original investment. Larrea estimates that deployment would have taken twice as long without the help of Microsoft Services consultants.

  • Increased peace of mind due to ongoing, expert technical support. As part of its Microsoft Premier Support engagement, Caja Laboral receives direct, preferred access to the highest level of technical support (Tier 3) for the maintenance, coordination, escalation, and delivery of support services. “Without a doubt, working directly with Microsoft Services—which provided the knowledge and experience needed to implement an emerging technology such as Lync Server 2010—has been a key factor in this project’s success,” says Larrea.

  • Reduced costs. By combining the communications and collaboration toolsets of Lync Server 2010 and Exchange Server 2010, Caja Laboral was able to identify and restrain costs. “We anticipate lower operating costs as a result of fewer service outages and faster incident response,” Larrea says.

  • Improved productivity. Caja Laboral expects to see increased productivity, due to employees’ use of the presence information, instant messaging, call history, voice over Internet protocol (VoIP), and enhanced collaboration features of Lync Server 2010.

Microsoft Services
Microsoft Services is a global team of professionals who are dedicated to helping customers maximize the value of their investment in Microsoft software.  Microsoft Services touches customers more than 715 million times a year, helping them plan, deploy, support and optimize our technologies. They also work closely with Microsoft Partners by sharing their technological expertise and product knowledge on a regular basis.
 
For more information about Microsoft Services, go to:

www.microsoft.com/services
Solution Overview




Organization Profile

Established in 1959 and headquartered in Mondragón, in the Basque Country of Spain, Caja Laboral is a credit union that provides banking and financial services to customers through a network of 370 branch offices.


Software and Services
  • Microsoft Services Premier Support
  • Microsoft Exchange Server 2010
  • Microsoft Consulting Services
  • Microsoft Lync Server 2010
  • Microsoft Services
  • Business Productivity - Messaging
  • Business Productivity - Voice

Vertical Industries
Financial Services

Country/Region
Spain

Business Need
  • Support and Services
  • Unified Communications

Languages
English

Partner(s)
Microsoft Services

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