4-page Case Study
Posted: 2/19/2014
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MPC VDI serves two ends - network isolation and BYOD implementation


Situation

he network isolation service is scheduled for launch by MPC in early 2014the project that underpins the service undertaken against the backdrop of tightened Personal Information Protection Act. As the Information and Communication Network Act and Personal Information Protection Act stipulate isolation between the desktop handling personal information from an exterior Internet networkompanies affected by the changes to the law have had to prepare themselves in order to fulfill their regulatory obligations. MPC, one such company, was quick to begin making preparations.

Between the choice of physical isolation and logical isolation, MPC chose the logical approach, primarily because physical network isolation seemed unfeasiblesignificant additional work, including providing extra PCs. The logical approach, by contrast, allowed MPC to work on reviewing technological schemes - VDI (Virtual Desktop Infrastructure) and CBC (Client Based Computing). MPC compared the advantages and disadvantages of two schemes and decided that VDI was the optimal choice, particularly in light of the planned implementation of BYOD (Bring Your Own Device) for smart work.

The next step for MPC was deciding which solution from among Microsoft, VMware, Linux and open source based VDI solutions would be the best for its network isolation project. Initial screening saw MPC narrow down the list to two candidates - Microsoft and VMware. Though Linux-based VDI solutions require less initial investment than the others considered, there was the worry that they would pose greater problems down the line due to the comparative lack of vendor support when it comes to BYOD.

Solution

Microsoft VMware performance and cost. MPC first found that Hyper-V was 1.5 to 2 times faster than vSphere through PoC. In terms of the type of performance that users would actually experience, Microsoft RDP 8.8 was found to be significantly improved over both LAN and WAN. Advantageous cost-benefitssatisfactory results achieved in the performance test tipped the balanceyet further, MPC that it was Microsoft who would best serve its purpose.

Microsoft did more than simply propose a VDI solution. In fact, it brought to the table all kinds of benefits realized when VDI is added to MPC’s desktop and account management infrastructure through integration with Active Directory. Sensing an opportunity, MPC decided to integrate its existing desktop management infrastructure and user management infrastructure into one. That is, MPC leveraged the network isolation project to improve the whole work environment, rather than just adding one new desktop to an already long-established environment. Moreover, MPC signed up to an EA to manage all kinds of software installed on the desktop in a more efficient way, which worked to actually reduce licens fees.

Microsoft’s victory was capped off with the results of the TCO analysis which took account of everything, from infrastructure management to software management system, chang VDI. ompared to VMware, which charges extra for further upgrades and adds software license for the virtualization solution, server and operating system, Microsoft VDI was advantageous in TCO.

MPC decided to work with Microsoft. Upon signing an EA, MPC established Active Directory infrastructure and began carrying out the network isolation project with Windows Server, System Center and RDP-based VDI.

Benefits

ompliance with regulations and improved user convenience

Regardless of whether a physical or logical approach is adopted, network isolation is a recurrent source of inconvenience to users, not least because they have to work on shuttling between two environments. Companies face the of having to isolate their own networks in order to comply with the newly Personal Information Protection Act. MPC cast about how to isolate its network with minimal inconvenience to users. The answer it found was from VDI. Next, it compared different VDI solutions with a focus on how to ensure the same user experience in VDI as the physical desktop infrastructure. In the end, MPC went with Microsoft’s VDI solution.

Thanks to Microsoft’s dedication to users, MPC not expect any complaints from users slow speeds using the virtual desktop to access an external network. Moreover, the fast speeds of RDP 8.0 over LAN and WAN are making it easier for MPC to ensure better use of VDI over both LAN and WAN, essential due to its need to provide an outsourced service.

VDI answers to BYOD

MPC expects to see considerable synergies from its adoption of Microsoft Windows Server and System Center together with its establishment of Active Directory infrastructure. Active Directory infrastructure is a vital part of the picture at MPC, as it means MPC can now achieve centralized management over all desktops used within the company and even various smart devices, if required. With the addition of System Center to manage the settings and security of each device, MPC is now ready to implement BYOD-based smart work.

With this project, MPC expects to bring about innovation into the way it works. will be adopted once the current Gmail service from Google expires. Office 365 will take to a whole new level. As Active Directory-based Office 365 can integrate user accounts and distribute all kinds of polices, MPC will be able to implement BYOD, meaning users will be able to choose from a wide variety of devices to do their work.

Microsoft Server Product Portfolio

For more information about the Microsoft server product portfolio, go to:

www.microsoft.com/servers

For More Information

For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:

www.microsoft.com

For more information about MPC visit the website at: www.mpc.co.kr

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 3000 employees

Organization Profile

MPC is Korea’s leading company when it comes to customer management service, providing the country’s only contact agency service and continuing to build a contact center system.


Business Situation

To comply with the Personal Information Protection Act, MPC has recently carried out a network isolation project.


Solution

The more MPC investigated potential solutions, the more the technological strength of Microsoft’s proposed network isolation virtualization solution stood out.


Benefits

  • Compliance with regulations and improved user convenience
  • VDI answers to BYOD


Software and Services
  • Microsoft Hyper-V Server
  • Microsoft System Center Operations Manager
  • Microsoft System Center Virtual Machine Manager
  • Windows Server

Vertical Industries
IT Services

Country/Region
Korea

Business Need
Support and Services

Languages
English

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