2-page Partner Case Study
Posted: 3/10/2011
Rate This Evidence:

Dell Inc. Dell Implements Solutions to Transform the Way Customers Communicate

For more than 26 years, customers have trusted Dell to deliver technology solutions that help them do and achieve more, whether they are at home, work, school or anywhere in their world. As a Microsoft Gold Certified Partner, Dell designs and implements unified communications solutions built around Microsoft technologies. Dell most recently added Microsoft Lync Server 2010 to the list of Microsoft technologies it supports to provide presence, instant messaging, robust conferencing, and enterprise voice capabilities and to help customers transform the way they communicate.

Business Needs
Dell, founded in Austin, Texas, in 1984, shaped the industry by pioneering critical developments in home, small business, and enterprise computing. Dell's research and development efforts now span the globe, driven by some of the industry's foremost product designers and engineers. At the core of Dell's innovative approach remains an unwavering commitment to deliver new and better solutions that directly address customer needs.

Dell connects with more than 5.4 million customers every day. Its 96,000 team members around the world are committed to making technology work for customers and communities. The company has more than 41,000 services team members in 90 countries, in addition to 60 technical support centers and seven global command centers that help customers use technology to reach their business goals.

As one of the top three Microsoft global systems integrators and a Communications Enabled Business Processes partner, Dell works closely with Microsoft to simplify IT for businesses of every size. The Dell Unified Communications solution is built around Microsoft software technology enabled through Dell products and services. Its solutions integrate email, fax, voice mail, instant messaging, telephony, and conferencing capabilities for mobile users to help companies reduce telecom costs and maintenance and improve communication. During 2010, Dell joined a group of Microsoft partners to evaluate the latest communications technology. Dell added Microsoft Lync Server 2010 to the list of Microsoft communication technologies it supports for customers. Lync Server provides enhanced versions of the communications capabilities provided by Microsoft Office Communications Server 2007 R2—presence, instant messaging, robust conferencing, and enterprise voice—as well as improvements in topology, deployment, and management tools.

As a part of the Lync Server 2010 Technology Adoption Program, Dell deployed Lync Server at Oxnard Union High School District in Oxnard, California, to provide enhanced communications capabilities, district-wide redundancy, and access to E911 emergency services.

* Oxnard Union has seen a great return on its investment with its Microsoft communications solution. *

Jimmy Singh
Global Consulting Practice Lead for Messaging and Unified Converged Communications, Dell

With the more flexible deployment options in Lync Server, Dell customers can run Lync in a fully virtualized environment or collocate server roles on the same physical machines to reduce the amount of hardware they deploy. Customers also have more options for replacing private-branch exchange (PBX) systems or connecting PBX systems to Lync Server to provide enterprise voice capabilities and connectivity to the public switched telephone network. Companies with branch offices can deploy a survivable branch appliance (SBA), which is based on cost-effective media gateways and hosts the Microsoft Survivable Branch Appliance software package. The SBA provides a public switched telephone network connection that continues to provide communications capabilities in the event of wide-area network failure. At Oxnard Union, Dell will deploy one SBA at every school in the district to ensure that they have a redundant connection in case of an outage. The school district will also deploy cost-effective IP phones that are optimized to work with Lync Server in every classroom to ensure connectivity and access to emergency service.

With Microsoft Lync 2010, customers have a unified client interface to access capabilities like audio conferencing, video conferencing, and desktop sharing with a single click. Educators at Oxnard will take advantage of enhanced contact information with social networking features like the Rich Contact Card, which displays people’s pictures in addition to their organizational information. Employees can also easily switch communication modes without ending or dropping calls.

With Lync Server, Dell’s customers have more flexible management options. They can use the web-based management console to manage Lync Server through a browser on any computer with a network connection. With the ability to set permissions through role-based access control, administrators can also more easily define help-desk support and administration roles for their organizations.

By working with Microsoft to deploy Lync Server 2010, Dell can provide customers with a communications tool that is easier to manage and that helps them transform communications, simplify administration, and reduce costs. “Oxnard Union has seen a great return on its investment with its Microsoft communications solution,” says Jimmy Singh, Global Consulting Practice Lead for Messaging and Unified Converged Communications at Dell.

Transforms communication. With Lync Server 2010, Dell helped Oxnard Union improve district-wide communication. Teachers have easier access to ad hoc and online meetings, because they can connect through the unified client interface to share a desktop or an application. The interoperation between Lync Server and other Microsoft solutions like Microsoft Office 2010 also helps them improve productivity. Employees can naturally merge communications into daily processes because presence information is available in most applications they use.

Reduces costs. Working with Dell to replace its PBX, Oxnard Union has saved U.S.$160,000 a year. Because customers who deploy Lync Server can more easily hold online meetings, they can reduce employee travel. Companies can hold fewer meetings overall and avoid holding duplicate meetings to share information. They can also save money by eliminating third-party video conferencing solutions.

Simplifies administration. Dell sees several areas where customers will benefit from eased deployment and management. Topology Builder can help IT teams make critical decisions about deployments. With the web-based management console, IT administrators can log on from any computer with a browser and a network connection to manage Lync Server. They can also automate daily tasks using the Windows PowerShell command-line interface.

For more information about other Microsoft customer successes, please visit:

Solution Overview

Organization Size: 108800 employees

Partner Profile
Dell is one of the world’s leading computer manufacturers. Based in Round Rock, Texas, Dell employs more than 100,000 team members globally.


Third Party Software

Software and Services
  • Microsoft Lync Server 2010
  • Microsoft Lync 2010

Vertical Industries
IT Services

United States

Business Need
Unified Communications

IT Issue
Hosted Messaging and Collaboration