1-page Solution Brief
Posted: 3/14/2014
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Northway Broker Financial services' company turns to modern unified communications to gain an edge

Northway Broker replaces an aging digital Ericsson PABX system with Microsoft Lync Server 2013 with Enterprise Voice and benefits from a wide range of features alongside dramatically reduced telephony costs between its international locations.


Business Needs

Northway Broker is a Maltese-based financial services organization founded in 2006. It specializes in micro-finance, offering unsecured, short-term consumer loans into the UK market. Its parent company is based in Canada and since launch the company has developed a reputation for setting industry standards in terms of regulatory compliance and ethical practices. It employs over 50 people in its Maltese office and much of its work is based around a call centre. Internal communications were carried out over an Ericsson PABX digital system.

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* Lync is a fantastic technology. We love it. It makes internal communication very easy, the embedded features are extremely useful, particularly the presence feature which makes life easier. Employees have really taken to it and we’ve never had any complaints. *

David Meilak
Team Supervisor ICT
Northway Broker

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• While the PABX system was digital the services available were rudimentary

• The PABX system was coming to end of life and support was no longer available

• The supplier could not offer alternative support

• It needed to find an alternative system that would provide support for internal communications

Solution

David Meilak, Team Supervisor ICT, Northway Broker said: “We already made extensive use of Microsoft technologies within the company. As a result, we decided to explore the benefits of Microsoft Lync unified communications. We actually compared it with similar telephony technology from Cisco but discovered that as well as providing compelling embedded functionality Lync was also more cost-effective.” The company turned to ICT Ltd, a leading Maltese system integrator, not only well-versed in a wide number of technologies but also always up to speed with technology developments. Consequently, the company implemented Microsoft Lync Server 2013, including Enterprise Voice, as a replacement for its Ericsson PABX.

• Lync enables users to communicate securely anywhere they have network connectivity

• Lync unifies voice and video calls, Lync Meetings, presence, and instant messaging in one easy-to-use client, making it simple to choose and switch between different forms of communication

• It provides a consistent and familiar experience available on Windows PCs, Windows Phone, iOS, and Android smartphones

Benefits

• Integrates with Microsoft Outlook making it easy for operatives to respond to calendar requests and schedule meetings

• Presence feature enables users to know immediately when people are available or not

• Integrates with mobile devices such as smart phones enabling greater ease of communication irrespective of location

• Easy to schedule meetings and switch between different communication channels

• Screen sharing available between call participants whether in the office or in the field

• Call forwarding features makes it easy to connect people

• Reduction in hardware maintenance and less administrative effort required as everything is managed through a single portal

• Canadian parent company also adopted Lync following its successful use in Malta with integration between the two locations taking place via a SIP trunk

• Significant cost savings as calls between locations, that is Canada and Malta, are free

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 57 employees

Organization Profile

Northway Broker is a leading financial services company headquartered in Sliema, Malta. It specializes in micro-finance such as unsecured loans for consumers. Its main market is the UK.


Software and Services
Microsoft Lync Server 2013

Vertical Industries
Other Services

Country/Region
Malta

Business Need
  • Unified Communications
  • Team Collaboration

Languages
English

Partner(s)
ICT Ltd

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