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Posted: 7/23/2013
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VNG Microsoft Lync 2013 is successful tool supports VNG boost the level of customer satisfaction


VNG deploys Microsoft technologies and open source as well as other commercial solutions from Oracle EBS or Hyperion. Those solutions are deployed for different operation purposes. VNG also deploys many different communication tools but those tools were not integrated into unity for users’ convenience and management..


Business Needs

With more than 2,000 employees, VNG Corporation is currently using diversified infrastructure and information technology platforms. At present, in order to improve operational efficiency and bring better services to the community, VNG uses both Microsoft technologies and Open Source. The biggest challenge of VNG is the integration of systems on many different IT infrastructures for the unity and convenience of the users.

Solutions

Currently, Microsoft Lync 2013 is relatively appropriate solutions for integration requirements, so VNG decides to use Microsoft Lync 2013. The Microsoft Lync 2013 platform can integrate the entire systems of communication into a unified system, bringing flexibility to the users. Advanced platform technologies and efficiency-increasing features from Microsoft will support VNG’s management board to operate their work more smoothly, with stability requirements and high efficiency.

On the users’ side, Microsoft Lync 2013 will help increase the flexibility in any situation, at anytime, anywhere and in any space. With these effective tools, Microsoft solutions have demonstrated its supports allowing users to concentrate more on their tasks, develop their creativity, rather than take time to do the unnecessary administrative tasks such as editing, searching or sorting out etc..

Benefits

Through the deployment of Microsoft Lync technology, VNG has significantly improved its business performance and enhanced the ability of providing services to millions of customers.

  • Quick implementation and perfect integration with current platforms

Microsoft Lync 2013 has been implemented by IT Department of VNG and deployed for the last 2-3 months. Microsoft Lync 2013 has enabled VNG to create the integrated communication channel including email, phone, mobile, video conference, etc. This has brought befenits to work and subsequently improve the company‘s efficiency. VNG still keeps searching for the latest IT solutions and innovations in accordance with new technology trend.

  • Compatible with current infrastructure and not necessary to re-invest in the system

Unlike current solutions for media and communications, which will require replacing existing IT systems, the Microsoft Lync 2013 solution will not only smoothly integrate with Microsoft Exchange platform, but also be capable of integrating with many other communication tools such as Yahoo Messenger, Skype, PBX,.. Microsoft Lync solution is interactive, integrating well with the current video standard being used (H323) by LifeSize, creating unified interface for many different communication channels.

In addition to the cost savings in tangible new platform infrastructure, this solution helps VNG stay out of troubles of information interruption or decreasing labor productivity during implementation and training.

  • Increase productivity; create the flexibility for staffs while maintaining the security of VNG’s system

Mr. Nguyen Thanh Phong – Director of IT Department, VNG shared: “Thanks to the deployment of technology platforms and solutions Microsoft Lync, VNG has been able to maintain business operations with high productivity while ensuring the safety and security of information. This would be useful for VNG customers who wish to seek accurate information and services from VNG in the shortest possible time. "

Unified Communications Integration with other messaging systems such as Yahoo and MSN for those who are required to work on many different systems on different platforms of Microsoft, to ensure jobs stay connected without interruption is not easy. And this is one of Microsoft Lync’s strengths. Moreover, by allowing companies to consolidate their communications infrastructure, not only can Microsoft Lync reduce the total cost for communication infrastructure, it also provides a network of communication with reliable quality to complete the important tasks easily. Additionally, the system is seamlessly integrated, and through a familiar, friendly interface, VNG staffs can minimize unnecessary errors as well as the period of interruption system, or when they switch between applications. "Microsoft Lync solution is highly appreciated by a number of Ministries of Defense in Asia, for example the Cambodian Ministry of Defense, thanks to the ability to integrate Microsoft Lync with the existing equipment, while maintaining joint security communication by pre-installed encryption proto



cols. This is a major guarantee for the enterprise to make the decision of implementing the Microsoft Lync," said Vu Minh Tri, General Manager of Microsoft Vietnam shared.

"With approximately 2,000 staffs working in offices in Hanoi and Ho Chi Minh City, VNG activities are required to be completely done online. Internal operations such as conversations, online exchange information, conference or live meeting through Lync are easy, flexible with high quality and security. Thanks to the multimedia tools, such as email, instant messaging, voice and video calls over IP which are available in Lync, the collaboration on projects or regular work of the employees or with customers are fast and more flexible thanks to the “real” status updates, especially operating costs and traditional telephone calls or communications are reduced by over 10%. Implementing Microsoft Lync integrated with existing platforms is a right choice for VNG, because in fact, Microsoft Lync has been helping employees stay connected with VNG system anywhere, anytime, and in many multimedia tools” Nguyen Thanh Phong, Director of IT Department, VNG, emphasized.

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 2000 employees

Software and Services
  • Microsoft Lync Server
  • Lync Online

Vertical Industries
Other Services

Country/Region
Vietnam

IT Issue
High Performance Computing

Languages
English

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