California’s Santa Clara County government handles everything from housing and transportation to emergency services for its 1.9 million citizens. In an effort to operate more efficiently, the county recently established a Center for Leadership and Transformation
to identify and resolve cross-department issues. Among the most pressing was the county’s heterogeneous messaging environment, consisting of 16 separate systems, which made it difficult to communicate and collaborate across its 26 lines of business. After
a lengthy evaluation process, the county decided to adopt Microsoft Office 365 as a standardized messaging and collaboration environment. It plans to start implementing the solution in December 2012 and anticipates that the resulting environment will save
taxpayers significant money while reducing redundancies and redirecting employee productivity toward service to the public.
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