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Posted: 8/30/2012
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Infosys Limited Leading Technology Provider Expects to Save US$ 900,000 over the Next Three Years with Consolidation and Virtualization of IT Infrastructure

Infosys Limited, one of the earliest adopters of Microsoft SharePoint and leading provider in consulting, technology, engineering and outsourcing services to enterprises, wanted to consolidate its mushrooming SharePoint farms, eliminate redundancies and establish a better fault-tolerant architecture. With the help of Microsoft Services India Team, Infosys successfully centralized and standardized its SharePoint architecture. With 50 percent reduction in SharePoint farms and 40 percent reduction in server costs, Infosys is expected to save US$900,000 over the next three years.

Business Needs
As an industry leader in “Building Tomorrow’s Enterprise”, Infosys provides consulting, technology, engineering and outsourcing services to enterprises in over 30 countries. Listed on NASDAQ, Infosys achieved revenues of US$ 7.075 billion (Q1 FY13) and employs 151,151 employees (as of June 30, 2012) in its offices and development centres in 29 countries across the globe.

Ranked by Forbes amongst the most innovative companies in the world, Infosys believes strongly in leveraging technology intelligently to ensure excellence in its business and service deliveries. As one that helps to accelerate innovation across the enterprise, having a streamlined and efficient IT infrastructure that effectively powers its business is mandatory.

As an early adopter of Microsoft SharePoint as a collaborative application development and hosting platform, Infosys’ SharePoint implementation has grown organically through the years to form 20 percent of its application portfolio. To meet the requirements of approximately 150,000 users in Infosys’ Intranet and Internet environment across the world, over 100 applications have been developed on SharePoint, including its Enterprise Portal, Collaboration Platform, Content Management System, Document Management System, Enterprise Search and SharePoint Enterprise Service Applications. The mushrooming of SharePoint usage led to multiple redundant sets of services hosted on dedicated individual farms, resulting in a sub-optimized infrastructure. Total cost of ownership (TCO) was high due to the high capital (CAPEX) and operating costs (OPEX) incurred for infrastructural deployment and management.

Solution
To ensure functionality, maintain a high Quality of Service (QoS), deliver agreed service levels and minimize downtime, Infosys needed to consolidate its SharePoint farms, eliminate redundancies and establish a better fault-tolerant architecture.

A long-time Microsoft partner and customer, Infosys turned to Microsoft Consulting Services (MCS) to design a new architecture which will centralize SharePoint service applications, while ensuring that the re-design would not impact applications that followed Infosys’ global deployment strategy. The architecture was standardized to decrease application deployment time and security footprint. To ensure better QoS, Infosys’ SharePoint applications were segregated based on usage and criticality. In addition, Microsoft Hyper-V Server was also deployed in a hybrid model for its non-critical applications.

“As an early adopter of Microsoft SharePoint and a key Microsoft partner, it is second nature for us to work with Microsoft and jointly develop a streamlined SharePoint architecture to further leverage our investment,” said Mr Shantanu Banik, Senior Technology Platform Manager, Platform Services, Infosys Limited.

Under Microsoft Premier Support Services, the re-designed architecture was jointly deployed by Infosys and Microsoft Premier Field Engineers. To ensure successful online deployment with minimal downtime, the Microsoft Services team provided guidance and best practices, while carrying out a parallel setup of existing farms, testing and phased roll-out in production. Before actual roll-out, new test cases were created for applications to ensure that functionality and stress testing were fool-proof. Microsoft engineers also provided on-site training on consolidation and problem resolution methods.

“We appreciate the wonderful support and guidance rendered by Sanjay Narang and Tejas Rathod in the SharePoint Consolidation Project. Due to the multiple integration and nature of the applications, this is a highly strategic and complex project. Their involvement from designing to implementation has enabled the entire project to go smoothly without any major issues,” commended Mr Arvind Gupta, Technology Platform Manager, Platform services, Infosys Limited. The consolidation exercise took approximately six months and went live in April 2012. 

Benefits
By consolidating its Microsoft SharePoint farms and virtualizing its IT infrastructure, Infosys expects to save US$900,000 over the next three years. With a centralized, standardized and virtualized infrastructure, Infosys has gained better scalability, faster time-to-market, enhanced collaboration and improved governance management. The sharing of their successful collaboration experience with customers further boosts customer confidence and sharpen competitiveness.

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* On consolidation of Microsoft SharePoint farms and leveraging virtualization, we have gained savings of more than US$900,000 (spread over 3 years), while realizing additional benefits of process automation along with a centralized and standardized SharePoint architecture. *

Mr Jitendra Sangharajka
AVP and Head Platform Services
Infosys Limited

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Projected Expected Savings of US$900,000 over Three Years
With a 50 percent reduction in SharePoint farms, resulting in a 40 percent cut in server costs for SharePoint applications (including reduced hardware costs, upgrading and maintenance costs, data center space, power and cooling costs etc.), Infosys is expected to save US$900,000, net of all CAPEX and OPEX costs, over the next 3 years. “On consolidation of Microsoft SharePoint farms and leveraging virtualization, we have gained savings of more than US$900,000 (spread over 3 years), while realizing additional benefits of process automation along with a centralized and standardized SharePoint architecture,” said Mr Jitendra Sangharajka, AVP and Head Platform Services, Infosys Limited.

Reduced IT Costs by 30 Percent Enables Valued Deployment to Customer Sites
With the optimized utilization of IT resources and eased IT management for the SharePoint environment, up to 30 percent of IT costs have been shaved. Mr Shantanu explained, “By freeing up valuable IT resources from managing our internal SharePoint infrastructure, we can now deploy more valued resources to customer sites. This enhances service delivery and customer responsiveness, which helps to shorten project delivery cycles.”

Enhanced Scalability and Time-To-Market with Virtualized Environment
By moving non-critical applications onto a virtualized environment, Infosys enjoys the best-of-both-worlds with a hybrid model. The highly-optimized, virtualized environment minimizes physical server footprint without compromising performance. Meanwhile, Infosys retains control over its critical applications, which remain on physical servers. “The ability to quickly provision virtual servers for new, non-critical applications extends our scalability, speeds our time-to-market and sharpens our competitive advantage,” said Mr Arvind.

Enhanced Collaboration, Application Deployment and Governance Management with Standardized Architecture
The new, standardized architecture has streamlined governance and release management, thus speeding up application deployment and empowering on-demand scaling. With different farms now consuming services from a centralized location, collaboration is enhanced across work teams.

Successful Consolidation Demonstrates Capabilities and Increases Customer Confidence
Having completed a successful consolidation exercise, Infosys can now share their best practices with their customers. This goes a long way in boosting customer confidence. Mr Arvind concluded, “When customers see that we have successfully completed a complex consolidation exercise for approximately 150,000 users, it boosts their confidence in entrusting their IT infrastructure to us. Leading by example and sharing our own experience with customers has brought us closer to our customers and helped to enhance our competitiveness.”

Solution Overview



Organization Size: 151151 employees

Organization Profile
Setup in 1981, Infosys Limited is a leading provider of consulting, technology, engineering and outsourcing services to enterprises. Listed on NASDAQ, Infosys achieved revenues of US$ 7.075 billion (LTM Q1 FY13) and employs 151,151 employees (as of June 30, 2012) in its offices and development centres in 29 countries across the globe.

Software and Services
  • Microsoft Services Premier Support
  • Microsoft SharePoint technologies
  • Microsoft SharePoint Server 2010
  • Microsoft Consulting Services
  • Microsoft Hyper-V Server

Vertical Industries
IT Services

Country/Region
India

Business Need
Cloud & Server Platform

IT Issue
Virtualization

Languages
English

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