4-page Case Study
Posted: 6/21/2012
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iGATE Post Acquisition, iGATE Consolidates Multiple Portals to Improve Efficiency

iGATE, a global IT services company with a talent pool of over 27,000 employees, is a dynamic and agile IT services giant. Post acquisition, the company had to manage change and instil synergy amongst diverse sets of people and policies. A common platform for communication and collaboration was important to successfully integrate people and organizational structures. iGATE chose Microsoft SharePoint Server 2010 to achieve this. Today SharePoint powers their intranet―iSpace, knowledge management portal―iKen, and the customer collaboration portal, VIVA. All these help employees bond, share ideas, and exchange best practices in real time. With consolidation, iGATE saves costs, reduces IT overheads, and increases its knowledge index by 10 per cent each quarter.

Situation
iGATE enters a new era by coming together with Patni Computer Systems. In 2011, when iGATE acquired Patni, the acquisition brought its own intranet, information management culture and resources. iGATE had a PeopleSoft Enterprise Portal and an ASP-based intranet, while Patni had a SharePoint-based intranet. Integration was important, as employees found it inconvenient to find and navigate to information embedded in various systems. “Integrating the infrastructure across the two entities was key. This called for a single taxonomy across the combined entity which implied reclassification of existing content,” comments Chella Namasivayam M, Chief Information Officer, iGATE.

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* By integrating iKEN with Casper, our Siebel platform and PeopleSoft for profiles, our sales team is equipped to find the right information and expertise, thereby, increasing their chances of winning. *

Partho Sengupta
Head – Knowledge Management
iGATE

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As the company started on this journey, from planning to execution, effective and timely communication to employees on various aspects of planning, process change and policies was crucial. The company intranet was one such media. “We needed a unified intranet, a robust social computing platform, and a creative yet simplified knowledge management platform,” says Amit Goyal, Head – Information Systems, iGATE. “The only way we could achieve this was by simplifying, standardizing, and integrating best of both the worlds.”

Patni had an online approval regime to ensure quality of documents uploaded to the intranet, whereas iGATE had a manual system. Some of the module names in the existing intranets were not descriptive enough, so employees would take longer to find relevant information. As both the systems were on different technology platforms, they did not interoperate. iGATE needed a solution that was agile and scalable.

Solution
iGATE began evaluating options including PeopleSoft Enterprise Portal and Microsoft SharePoint. Patni had already invested in SharePoint 2007 while iGATE was using PeopleSoft Enterprise Portal for its intranet. The skills on PeopleSoft were limited, the time to market and maintenance costs were high. “We unanimously agreed to standardize on SharePoint Server 2010,” says Amit. “It was a proven platform and offered the broadest range of communication, collaboration, and document management tools we needed.”

iSpace, a New Intranet
In 2011, iGATE began building its new intranet iSpace, a unified portal with secure role based access to applications and information. “iSpace provides a single window to access most commonly used applications,” explains Chella. “It has helped our employees be more productive and effective, as well as, associate with the new merged brand identity.”

iGATE developed iSpace in just two months and the portal was operational in December 2011.

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iKen, the Knowledge Management Portal

The knowledge management platform from both the companies had to be integrated. In April 2012, the company created a new knowledge management portal, iKen. Partho Sengupta, Head Knowledge Management, iGATE says, “Developed over a period of six months, iKen is a dynamic and flexible knowledge management system that has simplified and eased sharing.

The knowledge management platform from both the companies had to be integrated. In April 2012, the company created a new knowledge management portal, iKen. Partho Sengupta, Head Knowledge Management, iGATE says, “Developed over a period of six months, iKen is a dynamic and flexible knowledge management system that has simplified and eased sharing.

iKen integrates with PeopleSoft 9 to display detailed people profiles and ease expertise search. It also integrates with the company’s CRM system, CASPER, built on Siebel. “By integrating iKen with Casper, our Siebel platform and PeopleSoft for profiles, our sales team is equipped to find the right information and expertise, thereby, increasing their chances of winning," adds Partho.
 
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VIVA, the Customer Portal

VIVA, the customer collaboration portal built in just six months, with the goal of offering a structured, standardized, transparent, and, real time update of projects to customers. VIVA helps both parties accelerate business decisions. Workspaces for each project facilitates information sharing and collaboration amongst sales teams, subject matter experts, solution architects, delivery managers and associated key stakeholders.

For iGATE employees,’ access to Viva is via the single sign-on along with other line of business applications, while customers access it using forms-based authentication.

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Benefits

iGATE is using Microsoft SharePoint Server 2010 to create a better experience not only for its employees but also for its customers. Instant and targeted access to information and expertise helps employees perform better.

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* Availability of PeopleSoft Enterprise Portal resources was very rare in the market and maintenance was expensive. By standardizing on SharePoint we saved about U.S.$ 55,000 annually. *

Amit Goyal
Head – Information Systems
iGATE

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Improves Knowledge Quotient by 10 Percent

Ravi Mani, Head – Organizational Excellence, iGATEsays, “The Composite KM Index (CKMI) has shown that the KM program has improved the knowledge quotient of the company by close to 10 percent quarter-on-quarter. This was made easy by using out of the box tools for collaboration with SharePoint.”

Stronger Customer Relationships
“Our customers appreciate the transparency and real time view into project milestones. With the ability to upload documents directly into the portal we spend less time exchanging documents on emails, and also, contribute to discussion forums in real time,” explains Dharmesh Chauhan, Program Manager - IS, iGATE.

Helps save IT Costs of U.S.$ 55,000 annually
Earlier, two separate intranets were maintained, on two different platforms and different skill sets were required to maintain them. Synchronizing information between the two different intranets added additional overheads. Says Amit, “With iSpace in place, maintenance is easy and also helped save costs of U.S.$ 55,000 annually.” This is possible because there is a significant reduction in data duplication.

Consolidates Communication Channels
“Earlier when any communication had to be sent to employees, it used to be updated on two different intranets,” explains Chella. Having one intranet to consolidate all information has made overall communications effective and easy.”

Microsoft SharePoint Server 2010
Microsoft SharePoint Server 2010 is the business collaboration platform for the enterprise and the Web.

For more information about Microsoft SharePoint Server 2010, go to:
www.microsoft.com/sharepoint

For More Information
For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:
www.microsoft.com

For more information about iGATE products and services, call (91) (80) 4104 0000 or visit the website at:
www.igate.com

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 28500 employees

Organization Profile

iGATE is an IT services firm specializing in business data processing. Headquartered in Fremont, California, the company employs over 27,000 people with 10 delivery centers and 50 offices across the globe.


Business Situation

After the acquisition, iGATE had multiple portals. Finding and sharing information was not easy. The merged entity wanted to improve collaboration and build a strong sense of community while optimizing the IT spends.


Solution

iGATE chose Microsoft SharePoint Server 2010 as the platform to integrate and build its new intranet, knowledge management and customer collaboration portal.


Benefits

  • Improves knowledge quotient by 10 percent
  • Builds stronger customer relationships
  • Helps save IT costs of U.S.$55,000 annually
  • Consolidates communication channels


Software and Services
Microsoft SharePoint Server 2010

Vertical Industries
IT Services

Country/Region
India

Business Need
Business Productivity

IT Issue
  • Document and Records Management
  • Interoperability
  • Integration with Siebel

Languages
English

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