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Posted: 4/9/2014
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National Social Security Institute National Social Security Institute Profits EC Grant to Improve Efficiency by Implementing a Portal Solution

The National Social Security Institute (NSSI) of the Republic of Bulgaria is tasked with implementing Regulation (EC) No 883/2004, legislated by the European Parliament and the Council on the coordination of social security systems. This ensures that the application of different national legislations does not adversely affect a person’s right to move and stay within EU Member States. The Institute was able to comply with this principle by implementing Microsoft SharePoint Server 2013, Microsoft SQL Server 2012 and Windows Server 2012 Hyper-V.

Business Needs

As the public institution that is responsible for managing the state social security in the Republic of Bulgaria, the National Social Security Institute (NSSI) is a competent institution for implementing Regulation (EC) No 883/2004 of the European Parliament and of the Council on the coordination of social security systems. Article 78 of the Regulation provides the obligation of the Member States to use new technologies for the exchange, access and processing of the data required to apply this Regulation and the Implementing Regulation. The Commission of the European Communities has established data processing services known as the Electronic Exchange of Social Security

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* Combining the extensive functionality of Microsoft SharePoint Server 2013, Microsoft SQL Server 2012 and Windows Server 2012 Hyper-V has greatly benefited the Institute, saving us a lot of time and resources in handling pension payments. *

Yuliy Idesman
Head of Department “System and Infrastructure Development and Operation”
NSSI

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information (EESSI), but each Member State is responsible for managing its own part of the data-processing services in accordance with the Community provisions. In order to comply with this responsibility, a system that would provide for the automatic exchange of Structured Electronic Documents (SED) between the access points of national social security bodies is required. The European Commission provided a toolkit that would enable a two-way transmission of electronic documents (ex: SED) to access points in Bulgaria, including NSSI. However, the toolkit was never designed to handle automatically data in multiple SEDs. Each SED had to be performed manually in the toolkit, without the possibility for the available information to be automatically transferred from the databases of the Institute. This soon became an untenable position, considering that the organization had to deal with approximately 150 SEDs. These SEDs were used to cover payment of pensions, sickness, maternity and unemployment benefits as well as reimbursement between institutions.

“The lack of flexibility and functionality of the applications available at NSSI was very inefficient, since it took a lot of time for our colleagues just to complete a single SED. This was very frustrating for everyone. It soon became apparent that we had to find another solution quickly in order for us to comply with the electronic exchange,” say experts from Directorate “European Regulations and International Agreements” at NSSI.

Solution

Because of the Institute’s business challenges and the limitations of the toolkit provided by the EU, the organization decided to create their own application that would be used as an operational testing platform, pending the enforcement of the Common European System for the Electronic Exchange of Social Security Information (EESSI). Consequently, NSSI applied for, and was given a grant from the European Commission for a pilot project to create this application that would involve developing an internal institutional EESSI system at the Institute.

NSSI determined that it needed a Microsoft web-based portal as well as an internal portal. In order to cover its requirements regarding portal, database and virtualization, NSSI selected Microsoft SharePoint Server 2013, Microsoft SQL Server 2012 and Windows Server 2012 Hyper-V respectively.

“In a nutshell, we decided that Microsoft SharePoint Server 2013 would be used to create the portals, while using Microsoft SQL Server 2012 as our relational database management system. To take advantage of virtualization functionality, using Windows Server 2012 Hyper-V would be the perfect fit.”

NSSI engaged the services of Atos IT Solutions and Services Ltd. (Atos), a Microsoft Gold Partner and Microsoft Consulting Services (MCS) to participate in the EC grant project and to consult the NSSI project development team.

“Because of the critical nature and importance of this project, we wanted to be sure that we were getting the best professional help available. The combined experience and expertise of these two blue-chip consulting companies convinced us that we were in safe hands.”

Atos and MCS worked together with the NSSI team to determine the platform, the principal means of communicating with the system and the interfaces already provided by the European Commission. They were also designing processes involving case models and case specifications, as well as optimizing the IT infrastructure of NSSI in connection with SED. Additionally, the development of a prototype of the software solution for one SED was also performed. To ensure the stability of the applications, the project team conducted usability, application and technical testing. Finally, users were trained in its use, and complete technical documentation was provided.

Benefits

The pilot project has proven to be a resounding success for NSSI.

Reduced Cost Due to Virtualization

Implementing Windows Server 2012 Hyper-V as part of the solution has enabled NSSI to take advantage of virtualization by moving the application to the cloud.

“Because of Windows Server 2012 Hyper-V, we no longer need to have a physical infrastructure at the Institute and our regional offices. This means that we can manage our setup more easily and effectively with minimal costs,” says Yuliy Idesman, Head of Department “System and Infrastructure Development and Operation” at the Institute.

Faster Processing Time

“Combining the extensive functionality of Microsoft SharePoint Server 2013, Microsoft SQL Server 2012 and Windows Server 2012 Hyper-V has greatly benefited the Institute. Because of the synergy effect that the Microsoft solutions have created, we will be able to process documents much faster than ever before, saving us a lot of time and resources in handling pension payments.”

Optimization of Business Processes

Lessons learned during the project has provided the Institute with valuable insight, such as ways to reduce duplicate activities, optimize personal data control and enhance security procedures.

Conforming to EU Regulations

The successful execution of this project has given the National Social Security Institute of the Republic of Bulgaria, the distinction of being among the first competent institutions in Bulgaria that is developing specific institutional solution for exchange of Structured Electronic Documents (SED) in compliance with Community provisions. “We are very pleased with the outcome of this project. I am quite certain that our endeavor will generate considerable interest among the competent institutions from other EU member states. I’m sure that they would like to be acquainted with NSSI solution. They won’t be disappointed,” adds Yuliy Idesman.

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 5000 employees

Organization Profile

The National Social Security Institute of the Republic of Bulgaria was created in 1995. It is responsible for managing the country’s social security. Its main office is in Sofia city.


Software and Services
  • Microsoft SharePoint Server 2013
  • Microsoft SQL Server 2012
  • Windows Server 2012 Hyper-V
  • Microsoft Consulting Services
  • Business Productivity - Collaboration
  • BMC - Mission Critical
  • Datacenter

Vertical Industries
Social, Pension & Welfare Programs

Country/Region
Bulgaria

Languages
English

Partner(s)
Atos IT Solutions and Services Ltd

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