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Posted: 7/9/2013
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iGATE IT Firm Simplifies Administration, Provides Better Service with Management Solution

iGate needed a solution that would manage servers effectively across 12 locations, reduce costs as well as enable the IT team to respond quickly and efficiently to user requests. iGATE implemented Microsoft System Center 2012 Configuration Manager to unify IT administration and consolidate servers. The company is seeing significant improvements in IT health and has gained detailed role-based computer access. In addition, it has implemented a self-service portal for users to install approved software without requiring assistance from IT personnel.


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* We used to get 300−400 tickets monthly, which now directly go to the self-service portal. It used to take about three hours to deliver the software to the user. This has now been cut down to a maximum of 30 minutes. *

Vijay Gurumurthy
Associate Director – Information Technology, iGATE

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Business Needs

iGATE provides full-spectrum consulting, technology, business process outsourcing, and product and engineering solutions. The company has built a reputation around its unique business outcomes-based model.

iGATE had implemented System Center Configuration Manager 2007 at 12 locations. However, the IT department was struggling to effectively manage and monitor the large numbers of widely dispersed physical servers. Customization and application deployment was also a big challenge, as it was carried out individually at each location, which consumed an incredible amount of time. At the same time, the turnaround time for this was also high.

“We had no server management solution in place, which made it difficult to ensure that servers were configured to meet business needs,” says Vijay Gurumurthy, Associate Director – Information Technology, iGATE. “We wanted to optimize the number of physical servers in our infrastructure and enable the flexible management of these resources.”

Solution

iGATE decided to migrate to Microsoft System Center 2012 Configuration Manager (SCCM). “At iGATE we embrace new technology to be ahead of the curve,” says M Chella Namasivayam, Chief Information Officer, iGATE. “SCCM 2012 consolidates all desktop and server management tasks and helps simplify IT administration for both server and desktop teams.”

iGATE took three months and a six-member team to complete the deployment and migrate clients to SCCM 2012. It was a fully automated process. The company took a month to carry out deployment of all servers across all locations. This phase included activities like server deployment, set-up, configuration and testing. In the next two months, iGATE targeted each location individually to address their issues in order to ensure that there were no roadblocks.

The iGATE team realized the advantage appreciated of simpler customizations offered by SCCM 2012. In addition, they noted that the self-service portal for software deployment improves the end-user experience. Users can choose and deploy any applications without any IT intervention.

The Service License Management (SLM) team now has accurate reports about all licensing details. Earlier, gathering reports from a large number of servers was a big challenge. By migrating to SCCM 2012, iGate has enabled central reporting across locations. The SLM team now has access to all required licensing details.

With SCCM 2012, iGATE has consolidated 18 servers to just eight. This has resulted in reduced hardware requirements and maintenance efforts. These eight servers are located in major data centers including Bangalore, Mumbai, Pune and Chennai. All other locations report to the nearest major data center. These servers manage around 28,000 users.

In addition, SCCM 2012 integrates all locations to a single patch management system. It also simplifies the process of identifying users not connected to the corporate network. It helps to manage software, updates and patches.

With the use of SCCM 2012 iGATE is also taking advantage of application deployment, as it supports the App-V integration making deployment of applications simpler. “Earlier, if we had to give a set of users’ access to an application, it had to be delivered through App-V,” explains Vijay. “Now we can use SCCM 2012 to deliver applications to end users. We have a single console to manage software delivery.”

SCCM 2012 also targets user base access. Even if users log on to a different machine, they will get the same set of applications allocated to them. iGATE takes advantage of role-based access in SCCM 2012. For example, it can decide which IT administrators have access to which specific systems. Based on their assigned roles, they can only perform relevant tasks and cannot make changes to systems for which they are not responsible.

Benefits

Even though iGATE was leveraging the benefits of System Center Configuration Manager 2007, the company is thrilled with the move to SCCM 2012. It has improved the health of its IT environment, gained the role-based control it needed, and streamlined IT management.

Enhances Efficiency

iGATE now has a self-service portal for software deployment that improves the end-user experience and frees up IT resources. The company offers around 35 applications that to users without any license agreement. “Previously, installing software on a client computer was a time-consuming and extensive process, considering that users had to log a request and wait for the IT engineer to deploy the software to their machines,” explains Vijay. “Now, with the improved capabilities in SCCM 2012, users access the applications through the self-service portal. The system automatically detects user requirements and installs the software. It is an almost instantaneous process.”

Improves Compliance

With SCCM 2012, iGATE can enforce compliance with relevant software updates before the affected computer can access the resources on the corporate network. “We are able to better allocate licenses and ensure compliance,” says Chella. “Everything is accounted for and we know that we are not going to get hit with surprises.”

Offers Faster Turnaround Time

With the self-service portal in place, user dependency on the IT team has completely stopped. As users directly access applications and there is a faster delivery mechanism. “We used to get 300─400 tickets monthly, which now directly go to the self-service portal,” says Vijay. “It used to take about four hours to deliver the software to the user. This has now been cut down to a maximum of 30 minutes.”

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 28500 employees

Organization Profile

Headquartered in Fremont, California, iGATE is an IT services firm specializing in business data processing. The company employs over 28,000 people in 12 offices across the globe.


Software and Services
Microsoft System Center 2012 Configuration Manager

Vertical Industries
IT Services

Country/Region
India

Languages
English

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