2 page Case Study
Posted: 3/27/2012
97
Rate This Evidence:

Unisys India Global IT Solutions Company Ensures Seamless Transition in Mission-Critical Environment with Services Program

As a global IT solutions company focused on improving the operational efficiencies of its customers’ mission-critical environments, Unisys wanted to rewrite a business-critical utility that processes daily cheque records for its banking customers. The new utility had to be ready within a month and meet the performance criteria of returning search results of 2.2 million records within one second. Leveraging Microsoft’s expertise via the Microsoft Services Partner Advantage program, Unisys successfully ensured a seamless transition from the legacy to the new utility, while achieving the performance requirements. Significant cost-savings were gained, in addition to heightened customer satisfaction and increased competitiveness.

Business Needs
Delivering a portfolio of IT services, software and technology, Unisys designs, builds and manages mission-critical environments for commercial organisations and governments worldwide. It is constantly looking at new ways to help customers deliver operational efficiencies and reduce complexity.

To help its banking customers with their close-of-business-day (COB) processes at bank branches, Unisys has been subscribing to a third-party utility which helps to parse daily cheque records. As the utility was written in C++ and based on a 20-year-old application code, Unisys made a business decision to stop subscribing to the utility and rewrite a new one instead.

In order to ensure zero disruption to its banking clients’ operations, the Unisys team needed to rewrite the business critical utility within a month. It was also critical that the new utility performs on par with the previous utility, which successfully searched 2.2 million records and returned the results in less than one second for the entire transaction.

While the Unisys team had experience in supporting the utility, it partnered Microsoft for its expertise on parsing logic and skills to rewrite the utility within such a short time. “Due to the stringent performance requirement and the complex processing logic of the file containing the daily cheque records, we needed Microsoft’s expertise to help us optimise the algorithm to ensure that the new utility meets the set performance benchmark,” explained Mrs. Swarnalakshmi Balasubramaniam, Senior Technical Architect, Unisys.

Solution
As a Microsoft Services partner, Unisys knew that they could leverage the Microsoft Services Partner Advantage (MSPA) program to extend the capabilities of its development team with the expertise of Microsoft Services. As such, Unisys decided to engage Microsoft Services under the Partner Advantage Premier Plus service plan, an offering under Microsoft Services’ Premier Support. “With MSPA which gives us direct access to Microsoft expertise and priority problem resolution support, we knew that we could count on Microsoft Services to help us meet the stringent performance criteria and tight project deadline,” said Mr. Prashant Nayak, Director, Client Engagement Team – India, Technology, Consulting and Integration Solutions, Unisys.

According to Mr. Irfan Ahmed, Technical Lead for the Microsoft Services team, “The performance benchmark of returning search results within one second for 2.2 million records is challenging even with the use of a database. To create a utility that performs at this level, we needed to thoroughly understand the file structure, format and parsing logic to truly optimise the algorithm of the code.”

Working closely with the Unisys team, the Microsoft Services team conducted an in-depth requirement study, including a comprehensive ‘what if’ analysis. After several iterations, the team delivered a sample custom code, written using C#, for Unisys’ testing on the near-real sample data, a 90-percent replica of the obfuscated data. The sample code worked seamlessly at the first instance and successfully achieved the specified performance requirements. Once thoroughly tested in the user-acceptance testing (UAT) environment, Unisys started deploying it at customers’ sites in August 2011.

A pleased Mrs. Swarnalakshmi commented on Unisys’ collaborative experience with Microsoft Services, “Working with Microsoft experts has helped to strengthen our team’s skills in C# programming. More importantly, it has helped us get the utility up and ready within a very stringent timeline, while ensuring that the transition from the legacy to the new utility remains transparent to our customers.” Mrs. Swarnalakshmi added, “A big thank you to Irfan and the Microsoft Services team for your dedication. It has been very crucial for us and we really appreciate the support extended. Thanks to all your hard work, the utility is working successfully in our clients’ environments.”

*
* Empowered by Microsoft’s expertise, we can continue to deliver results for our customers’ mission-critical environments, to help them achieve operational efficiencies, reduce complexity, increase productivity, and gain peace of mind. In the long run, customer satisfaction is heightened, as we boost our competitiveness in the marketplace. *

Mr Prashant Nayak
Director,
Client Engagement Team – India,
Technology, Consulting and Integration Solutions,
Unisys

*
Benefits
By leveraging MSPA, Unisys successfully achieved customer-transparent transition from the legacy utility to the new utility, while meeting stringent performance targets. Besides significant cost-savings in developmental and licensing costs, Unisys also heightened customer satisfaction and increased its competitiveness.

Achieved User-Transparent Transition While Meeting Performance Targets
When asked about the biggest benefit Unisys has gained, Mr. Nayak said, “For Unisys, the biggest satisfaction is the success in enabling a seamless, customer-transparent transition from the legacy utility to the new utility for our banking customers. Besides working smoothly since implementation, the utility has delivered sustained performance of returning search results within 1 second. This is the best testimony to the successful collaboration between Unisys and Microsoft.”

Gained Significant Savings in Developmental and Licensing Costs
With the help of Microsoft Services, Unisys has gained significant savings in developmental costs, which would otherwise have required many person-hours with several resources being tied down across several weeks to rewrite the new utility. In addition, Unisys also gained additional cost-savings by eliminating the recurring annual licensing costs of the third-party utility, and replacing it with a one-time development costs.

Increased Customer Satisfaction and Competitiveness
By leveraging on the direct access to Microsoft expertise via MSPA, Unisys could focus on helping its customers meet their business-critical objectives. “Empowered by Microsoft’s expertise, we can continue to deliver results for our customers’ mission-critical environments, to help them achieve operational efficiencies, reduce complexity, increase productivity, and gain peace of mind. In the long run, customer satisfaction is heightened, as we boost our competitiveness in the marketplace,” said Mr. Nayak.


Solution Overview



Organization Size: 23000 employees

Organization Profile

Formed in 1986 through the merger of Burroughs and Sperry, Unisys traces its roots back to 1873. It is a Fortune-500 IT Solutions Company focused on solving mission-critical problems for its clients. With approximately 23,000 employees, Unisys serves commercial organisations and government agencies in more than 100 countries around the world.


Software and Services
  • Microsoft Visual Studio
  • Microsoft Services Premier Support

Vertical Industries
  • IT Services
  • Professional Services

Country/Region
India

Business Need
Mission Critical

Languages
English

RSS