Pharmaceuticals company Riva Pharma needed an integrated solution to help users manage production more efficiently. Working closely with Microsoft Gold Certified Partner BayaNet, the company deployed Process Industries for Microsoft Dynamics AX 2009 business management software. This closely aligns with the specific needs of the pharmaceutical industry, helping Riva Pharma meet customer demands and comply with industry regulations. Business Needs
Leading pharmaceuticals manufacturer Riva Pharma provides high-quality, cost-effective products to healthcare markets across Africa and the Middle East. Established in 1997, the organization understands the need for strong IT solutions to help it remain competitive in an industry that has to manage shelf-life constraints, regulatory compliance, and cost restrictions.Solution
For this reason, the organization’s existing technologies came under scrutiny in 2009. A lack of integration between its locally designed, custom-built systems meant that data was inconsistent across the business. The application it used was designed for warehousing, and so was unsuitable for handling complex purchasing needs and sales orders.
Sameh Mohsen, System Administrator at Riva Pharma, says: “On some occasions, the sales order process took hours and at other times it took days, but because information was so inaccessible, we couldn’t see why. Out-of-date information led to stock shortages, meaning we were occasionally unable to fulfill customer orders on time, resulting in lost revenue.”
Management of the supply chain also suffered. Employees struggled to calculate stock needs in relation to supplier lead times, plan for purchases, and access important administrative information such as supplier quotations, trade agreements, and previous purchase orders. Amal Saad Eldin, Board Member and Purchasing Manager, Riva Pharma, says: “Regulations governing pharmaceutical companies stipulate that we provide reports on supplier performance, but this was very difficult with the technologies we used.”
BayaNet focuses on bringing enterprise-level business solutions to the Middle East market, and has specialized in Microsoft business management software since 2000. Its team of engineers and business consultants worked closely with Riva Pharma to demonstrate how Process Industries for Microsoft Dynamics AX 2009 could resolve the company’s problems.Benefits
BayaNet showed Riva Pharma how the solution can meet the specific needs of the pharmaceutical industry, helping users understand supply chain and process manufacturing life cycles, and meet custom specifications when producing products. Ahmed Marzouk, Presales Manager at BayaNet, says: “Process Industries for Microsoft Dynamics AX gives users greater visibility of information across the organization, helps speed the movement of goods, and reduces wasted stock.”
The company found that competitor products such as Oracle solutions simply didn’t fulfill its needs. Mohsen says: “Microsoft Dynamics AX 2009 has a user-friendly interface, ensuring users adopted it quickly. We were also aware that in Egypt, Microsoft support is stronger than that of its competitors, and we felt that we could more easily integrate the technology with our existing IT infrastructure.”
The solution manages the entire production process, from purchase planning to finance. Purchasing agents, for example, can compare the delivery times and prices of vendors, process purchase orders, and create receipt lists, which are then passed to the inventory department. Here, employees use clear, intuitive screens and tabs to view the items arriving at the warehouses, complete with information such as where items are from and trade agreement details. “The application can be viewed in different ways, according to the role of the user,” says Marzouk. “The solution also issues special alerts to remind employees of their responsibilities, and they can check their permissions, company processes, and policies to help them work more efficiently.”
BayaNet continues to support Riva Pharma in refining the solution, using its own customized modules to meet the organization’s highly specialized needs. Mohsen is confident that this technology will help the business become more competitive and significantly cut the costs of stock wastage and inefficiencies. He says: “BayaNet has been instrumental in ensuring our deployment of Process Industries for Microsoft Dynamics AX 2009 resolves the challenges we faced, as well as helping us meet the needs of our customers more effectively.”
- Stock control helps cut costs. Greater control over warehousing and stock levels helps the business to increase revenue by reducing the costs associated with wasted stock. “Capacity planning helps users meet demands on time and minimize out-of-stock situations,” says Marzouk.
- Solution optimizes product quality. Quality orders are created automatically on receipt of materials, and the solution assigns dates to batch numbers, showing when they expire and whether they need retesting. Samer Elgendy, Production Manager, Riva Pharma, says: “Quality control users must complete custom tests before moving to the next stage of the work cycle. This way, each product will always comply with strict quality expectations.”
- Clear data supports business decisions. Users can compare supplier quotations and delivery details to keep supply costs down. Meanwhile, the production team can compare actual and estimated production costs to keep budgets on track.
- Reporting features aid planning. Employees view detailed reports that help them plan budgets and purchase orders. They can generate supplier performance reports quickly and easily in line with industry regulations, and ensure product information meets export requirements.
- Managers monitor business performance. A clear view of real-time data helps managers review production rates and sales across the business, monitor performance in departments, and predict market fluctuations.
For more information about other Microsoft customer successes, please visit: www.microsoft.com/casestudies This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Document published April 2010