4-page Case Study
Posted: 6/9/2010
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City of Alcobendas Municipality Simplifies PC Management, Enhances Productivity, and Reduces Costs

The City of Alcobendas, a municipality of nearly 111,000, must respond to the growing need to provide its citizens with high-quality services at the lowest possible cost. Alcobendas has always strived to serve its citizens through technological advancement and innovation. The city wanted to simplify its IT management, utilize its hardware resources more effectively, enhance employee productivity, reduce costs, and improve its energy efficiency. Using the Windows 7 Enterprise operating system with the Microsoft Application Compatibility Toolkit and Microsoft System Center Configuration Manager 2007, the City of Alcobendas now can provide its employees with tools that can help them work more efficiently, while improving computer performance, enhancing security, and simplifying systems management.

Situation
The city of Alcobendas, Spain is located 13 kilometers from Spain’s capital, Madrid, and has a population of 111,000 people. Like almost all city governments, the municipality of Alcobendas wants to optimize its financial resources while providing the highest quality services possible for its citizens. That is why the municipality strives to achieve constant, well-planned technological innovation in order to offer better service at the lowest possible cost.

“The city of Alcobendas is obsessed with its obligation to provide the community with innovation, technology, and lower costs,” says Ignacio García de Vinuesa, Mayor of the City of Alcobendas.

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* The City of Alcobendas, Bull España, and Microsoft have collaborated on the design, implementation, and use of Windows 7, in the first real instance of this in Spain. *

José Camacho
Director of Infrastructure Management Services, Bull España

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The city wanted to maintain an efficient IT environment while offering improved services to citizens without increasing IT costs. However, the need to prepare computer images on the city’s IT network for a wide variety of hardware types complicated computer management for IT staff. Because the images were not optimized, it was difficult for the IT department to replace computers when necessary, such as in the case of machine failure. In addition, if the city replaced a computer with a new type of hardware, it could affect the performance of prepared models.

Alcobendas needed to simplify IT management and utilize its hardware resources more effectively while developing more flexible control of its computer environment. The city also needed to enhance employee productivity and satisfaction and reduce the risk to computers from attacks. At the same time, the city needed to optimize its financial resources and—wherever possible—improve energy efficiency.

Solution
The City of Alcobendas was running its computers with the Windows XP Professional operating system and Microsoft Office 2003 Professional. But because it had developed new applications that were incompatible with Office 2003, the city initiated a project to migrate city computers to Microsoft Office 2007 Professional. However, when the city renewed its Microsoft Enterprise Agreement in 2009, it acquired the tools it needed to set a more ambitious goal.

The city’s technology partner Bull España used the Microsoft Application Compatibility Toolkit to determine that 90 percent of the city’s one thousand PCs were prepared for Windows 7 Enterprise. Using the Microsoft Application Compatibility Toolkit, engineers at Bull España inventoried the city’s one thousand PCs in less than an hour, saving the several days of work it would have taken to examine every city computer individually and listing the software configurations of each one.

“The City of Alcobendas, Bull España, and Microsoft have collaborated on the design, implementation, and use of Windows 7, in the first real instance of this in Spain,” says José Camacho, Director of Infrastructure Management Services at Bull España.

In July 2009, the City Council Office for Technological Innovation and Citizen and Youth Participation began a pilot to test the beta version of Windows 7 Enterprise, and deploy the Windows Server 2008 R2 operating system. In August, the city installed the Windows 7 Enterprise Release Candidate on virtual systems to confirm compatibility with city applications. “We clearly resolved that innovation would be the deciding factor in facilitating development in the city of Alcobendas and enlisting the participation of its citizens,” says Luis Miguel Torres, City Councilman for Technological Innovation and Citizen and Youth Participation for the City of Alcobendas.

Alcobendas scheduled one application that was incompatible with the Windows Internet Explorer 8 Internet browser to be updated during the following fiscal year, and in the meantime the city used the Windows XP Mode feature to solve the problem without delaying the deployment of Windows 7 Enterprise. The city used Microsoft Application Virtualization to virtualize another application that was incompatible with Windows 7, avoiding software conflicts by streaming the application to users on an as-needed basis instead of installing it on individual PCs.

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* We clearly resolved that innovation would be the deciding factor in facilitating development in the city of Alcobendas and enlisting the participation of its citizens. *

Luis Miguel Torres
City Councilman for Technological Innovation and Citizen and Youth Participation, City of Alcobendas

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After the pilots were successfully completed, the city began deploying Windows 7 and Windows 2008 R2 in other departments. City employees are using features in the Windows 7 Aero desktop experience such as Peek, Snap, and Shake to manage routine desktop tasks. They can find information quickly with Windows Search, Jump Lists, or a large customizable Windows Taskbar that shows all open applications. They also can use Federated Search to find information either on their own computer or shared internal and Internet resources, without having to know the location of files. With features in Internet Explorer 8 such as Web Slices, they can access the resources they want in a single click.

The city used Microsoft System Center Configuration Manager 2007 to deploy security updates and applications on the city’s computers, including new PCs running Intel VPro processors, while maintaining control of the city’s IT infrastructure and managing software configuration. The city’s IT department reduced the number of PC images to correspond to three basic user types: developer, administrative user, and human resources department user.

Benefits
After its initial deployment of Windows 7 Enterprise, the City of Alcobendas reduced IT costs and increased employee productivity. It enhanced the energy efficiency of its operations, simplified computer management, and improved control of its IT environment.

Reduced Costs
When the City of Alcobendas deployed Windows 7 with Windows Server 2008 R2, it made workstation management much simpler, reducing IT labor costs and requiring fewer calls to the city’s user support center. By managing its IT environment with System Center Configuration Manager, the city can administer remote PCs more efficiently, and enhance security and compliance with organizational directives with less downtime.

More Energy-Efficient IT
By acquiring computers that consume less energy and taking advantage of energy optimization features in Windows 7, the city can work toward meeting its goal to improve energy efficiency. With the energy management directives incorporated in Windows Server 2008, the City of Alcobendas will lower the electric bill for its computer network and set an example of energy efficiency for other city governments.

Increased Productivity
With Windows 7 Enterprise, employees at the City of Alcobendas can perform functions, such as startup, shutdown, power-down, and wakeup, up to 30 percent faster than they could with Windows XP, and they are performing daily desktop management tasks faster and more intuitively. City employees are increasing their productivity by finding information and resources faster on their own computers, on the city network, and on the Internet, and using the Web more efficiently with quicker Internet startup and faster page loading.

Easier Management
Alcobendas has simplified and enhanced PC and disk-image management with Windows 7 and System Center Configuration Manager. The IT department can install applications and deploy new computers faster and more effectively with less labor. The city has reduced help-desk calls, made it easier to replace equipment in case of failure, and enhanced network availability, security, and performance, all while achieving more flexible control of its IT environment.

Windows 7
Works the way you want: Windows 7 will help your organization use information technology to gain a competitive advantage in today’s new world of work. Your people will be able to be more productive anywhere. You will be able to support your mobile workforce with better access to shared data and collaboration tools. And your IT staff will have better tools and technologies for enhanced corporate IT security and data protection, and more efficient deployment and management.

For more information about Windows 7, go to:
www.microsoft.com/windows/windows-7

For More Information
For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:
www.microsoft.com

For more information about Bull España products and services, visit the Web site at:
www.bull.es

For more information about City of Alcobendas products and services, visit the Web site at:
www.alcobendas.org

Solution Overview



Organization Size: 1000 employees

Organization Profile

The City of Alcobendas is a proactive city government committed to implementing new technologies to improve service and productivity. Its 1,000 employees provide services to 110,000 citizens.


Business Situation

Alcobendas needed to simplify management of its IT environment and hardware resources. It wanted to enhance employee productivity while optimizing its financial resources and improving energy efficiency.


Solution

Using the Microsoft Application Compatibility Toolkit, Alcobendas deployed the Windows 7 Enterprise operating system, Windows Server 2008 R2, and Microsoft System Center Configuration Manager 2007.


Benefits

  • Reduced costs
  • More environmentally efficient IT
  • Increased productivity
  • Easier management

Software and Services
  • Windows 7 Enterprise
  • Microsoft Office 2007 Suites
  • Microsoft System Center Configuration Manager 2007
  • Windows Server 2008 R2
  • Microsoft Application Virtualization
  • Microsoft Desktop Optimization Pack
  • Microsoft Application Compatibility Toolkit
  • Windows Internet Explorer 8

Vertical Industries
Local Government Agencies

Country/Region
Spain

Business Need
  • Cloud & Server Platform
  • Business Productivity
  • Cost Containment
  • Environmental Sustainability

IT Issue
Personal Productivity

Languages
English

Partner(s)
Bull España

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