GCRP Search Resultshttp://www.microsoft.com/casestudies/GCRP Search Results for RSS publishing via WCFgcrp@microsoft.comSearch Resultsbcf2e77c-b937-49dc-b6b2-c0b54f8ba8f7http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000002927Property IT Team Masters Change Control with Fully-integrated Service Desk<p>IT staff at property firm, Investa, wanted to make their highly-virtualized IT environment easier to manage and support. In 2012, the firm deployed Microsoft System Center 2012, and integrated the service manager tool with the updated operations manager component. Now, service desk staff can see all operational data, so they can keep employees updated. Technical staff use workflows to guide and log system updates. With transparent system dependencies, updates are easier to plan and execute, and employees experience less downtime.</p>2013-07-22T00:00:00-07:001e22ebde-49ed-46c3-a395-3903fabccdb3http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001940A National Social Security Fund Increases Efficiency in IT Service Delivery<p>In order to introduce modern IT management frameworks and procedures, The National Social Security Fund of Uganda upgraded to Windows Server 2008 R2 as an infrastructure base, and used System Centre Service Manager 2007 as a solution for their service desk requirements, handling service request from over 500 internal customers, which significantly increased their efficiency in IT service delivery.</p>2013-02-06T00:00:00-08:007b9daba9-ce45-4821-aecb-7047735bee04http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001746Medical Information Analysis CenterUpgrade of a Fault-Resistance Virtual Cluster at the Medical Information Analysis Center of the Kirov Region<br>2012-12-11T00:00:00-08:00fe1bf698-e12e-4f84-98df-9119a7726f0bhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001385Cloud Services Provider Deploys a Highly Scalable Cloud Hosting Platform while Cutting Costs<p>Pamoja was incorporated into SEACOM limited in September 2011 with the aim of offering the most relevant cloud offerings to the African continent. The company wanted to have the best hosting platform for its services while offering excellent functionality and performance levels, as well as faster time-to-market cycles for their cloud solutions to its customers. Deploying Windows Server 2012 has helped the company meet its key goals while reducing costs.</p>2012-09-17T00:00:00-07:0083bbc0a2-bb6a-4760-994d-c110b845f8e5http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001063Private Cloud Project Leads to Lower Server Footprint and US$595,000 SavingsThe City of Cape Town maintains two data centers that are used by its departments. In 2011, 150 of the city’s 350 physical servers were reaching the end of their lives, posing a risk to the delivery of city services. The city considered whether to maintain its old servers, replace them with new ones or implement a private cloud solution that used virtualization technology. Its decision rested on the adoption of a robust, integrated solution that was cost effective, efficient, highly automated and highly available.<br> <br> The city turned to Microsoft, developed a private cloud solution using Microsoft Windows Server 2008 R2 Hyper-V and Microsoft System Center and consolidated 150 servers into six virtualized servers. As a result, the city realized huge savings, improved business agility, optimized resources, enhanced operational efficiency, and strengthened business continuity.<br>2012-07-04T00:00:00-07:003da42448-c898-4a48-bc8d-c84049186139http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=655000000081IT Firm Sets Up Classrooms Eight Times Faster, Increases Revenues by $200,000 Annually<p>INOVATIV, an IT service provider in the Netherlands, already used Microsoft System Center data center solutions to automate many IT tasks internally and for customers. But INOVATIV and customer IT staffs still had too many manual tasks to perform—from provisioning PCs to responding to server failures—which diverted IT resources from revenue-producing activities. To go further with IT automation, INOVATIV deployed Microsoft System Center 2012 and used it to set up customer training rooms eight times faster. By eliminating a day’s worth of setup time, INOVATIV is able to add an additional day of training each week and bring in an additional US$200,000 annually in revenue. INOVATIV also uses System Center to help customers speed the provisioning of IT resources, resolve IT problems faster, and better manage their IT assets.</p>2012-02-22T00:00:00-08:0003d52889-f52f-429b-827c-e8b5c02897a4http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=5000000028Christchurch Polytechnic Microsoft SupportChristchurch Polytechnic Institute of Technology identified a need for a more fluid and dynamic approach to desktop services. Each faculty required a different set of software applications, but due to technology limitations, each computer could only be configured with one set of applications at a time. Working closely with Microsoft, the Polytechnic moved to a Windows 7 platform, combined with Active Directory, System Centre Configuration Manager and Application Virtualization (App-V), allowing it to provide a highly flexible, scalable solution, while reducing the workload of the ICT department. The Polytechnic worked closely with Microsoft Premier Support Services and partner Computer Concepts Limited to implement the solution, and has received continuous and highly valuable support from the team throughout the process. 2012-01-30T00:00:00-08:00399ed65d-807d-4fb1-8a37-963de0ba8482http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011823Isle of Man Government Cuts Operating Costs by 15 Per Cent with Virtualisation<p>The Isle of Man Government wanted to save money and boost services by moving its infrastructure—including 1,000 applications—to a hybrid cloud environment. It opted for the Windows Server 2008 R2 operating system with Hyper-V technology and the Microsoft System Center suite to improve manageability. This has increased system performance eight-fold, boosted storage utilisation by 40 per cent with no extra hardware, and reduced operating costs by 15 per cent.</p>2012-01-23T00:00:00-08:0057803e4b-73de-441e-a77c-11571b0317c8http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011733Bank Significantly Improves Service Quality by Using a Service Management Solution<p>Jordan Ahli Bank (JAB) needed to ensure that the Service Quality department was effectively monitoring and resolving incidents. Equally important was the speed in which these were fixed, as outlined in the service-level agreement. By using Microsoft System Center Service Manager 2010, the department’s service quality dramatically improved. In some cases, incidents that previously took days to resolve were fixed within hours.</p>2012-01-10T00:00:00-08:00a0243c7c-d1a9-4e59-a0a9-b212cbb7b71bhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011487Auto Dealership Drives Efficiency and Saves $34,000 by Using Integrated Technologies<p>Checkered Flag Motor Car Corporation, an auto dealership in Virginia, needed to standardize its technology environment to provide a reliable employee experience, advanced tools to promote efficient communication, and easier manageability for IT staff. The company entered into a Microsoft Enterprise Client Access License (CAL) Suite agreement, which includes software such as Microsoft Exchange Server 2010, Microsoft SharePoint Server 2010, and the Microsoft Forefront Protection Suite. Checkered Flag now has a homogeneous environment and sophisticated IT management tools to help IT staff members do more in less time while saving more than U.S.$34,000. IT staff can investigate and deploy other Enterprise CAL technologies without incurring significant costs. Employees use the new solutions to share documents and communicate efficiently, which helps them spend more time focused on customers.</p>2011-11-29T00:00:00-08:006b2f3ac9-a737-4c28-8d15-67734295aa0bhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011462Bank Gains 100 Percent Reliability, Estimates Cost Reductions of 44 Percent, with Virtualization<p>Northwest Savings Bank transformed its IT infrastructure, formerly centered on an IBM iSeries system, to one centered on servers that run the Windows Server 2008 R2 Service Pack 1 (SP1) operating system. It soon realized that, with servers based on Windows servers playing a greater role in the infrastructure, it needed those servers to provide better disaster recovery, greater reliability, more manageability, and lower costs than were necessary when PCs functioned mostly as terminals for the iSeries. By adopting the Hyper-V technology in Windows Server 2008, along with Microsoft System Center management tools, the bank has gained 100 percent system reliability, a 93 percent reduction in the time required to configure new servers, 25 percent faster time-to-market for new applications, and estimated reductions of 47 percent in capital costs and 44 percent in annual operating costs.</p>2011-11-23T00:00:00-08:00a1537cec-764d-41c5-8aab-859fbff9654chttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010926National Bank of Kuwait Virtualizes 75 Percent of Servers for 40 Percent Cost Savings<p>After decades of using mainframe technology, National Bank of Kuwait wanted a scalable server infrastructure that the IT department could rely on to deliver services to employees and customers. However, because of power capacity issues, it was not feasible for the bank to use hundreds of physical servers. In 2008, National Bank of Kuwait implemented Windows Server 2008 Hyper-V technology, in addition to the Microsoft System Center family of products. It virtualized 75 percent of a portion of its infrastructure (30 physical hosts with 125 virtual machines) and developed a private cloud infrastructure. The bank’s virtualized infrastructure costs 40 percent less than a physical infrastructure, and the licensing costs are 20 percent less. The bank improved its agility and ability to respond to business needs, and it now has an infrastructure that will help support the bank’s growth.</p>2011-08-04T00:00:00-07:00dae6813e-f753-4126-bd7c-e328319d1366http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010795Flexible application deployment ensures more effective student learning at Polytechnic<p>CPIT identified a need for a more fluid and dynamic approach to desktop services. Each faculty required a different set of software applications, but due to technology limitations, each computer could only be configured with one set of applications at a time. With the reality of class timetable changes and many students studying under multiple faculties, the existing technology solution was a constant source of frustration. Moving to a Windows 7 platform, combined with Active Directory and Application Virtualization (App-V), allowed Christchurch Polytechnic Institute of Technology to provide a highly flexible, scalable solution, while reducing the workload of the ICT department. Thanks to Active Directory, which identifies the student's faculty upon login, and the new virtualized system, students can access the required applications from any machine on campus.</p>2011-07-12T00:00:00-07:006166bdf7-8ce4-4b41-afee-b93f55895ddehttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010558Steel Firm Uses Support Services to Align Infrastructure with Business Goals<p>Leading manufacturing group Al-Tuwairqi Holding Company wanted expert advice and support to improve its IT and infrastructure management. Since 2008, Microsoft Services Premier Support has helped the company build an environment with minimal downtime. The Microsoft Technical Account Manager (TAM) is a key factor in aligning the technology roadmap with the group’s business and cost reduction priorities.</p>2011-06-30T00:00:00-07:004898aa08-f8e9-4189-8156-37b40dae64bahttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010489Training Firm Uses Open Software to Cut Virtual Machine Set-Up Time by 35 Percent<p>OMS is one of the largest IT and education professional services providers in the Middle East, with training facilities in Egypt and the United Arab Emirates. It wanted to improve performance and cut costs by moving its training center laboratories to a virtual environment. Microsoft recommended Hyper-V technology. With virtual machines, technicians now spend 35 percent less time arranging laboratory classes and students enjoy a better learning experience.</p>2011-06-28T00:00:00-07:00f53d88f2-6004-4ca6-86bb-a83a547f8463http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010371Hosting Provider Formalizes IT Processes and Reduces Service Incidents by 60 Percent<p>Bluarancio provides IT services to Coldiretti, an association of Italian farms and food processing companies that has thousands of users. Looking to improve service, Bluarancio consolidated its data centers and then began cleaning up and automating its IT workflows. It deployed Microsoft System Center Operations Manager 2007 R2 to gain single-console monitoring of all servers and applications, and Microsoft System Center Service Manager 2010 with Service Pack 1 to create automated workflows based on industry best practices. By streamlining and automating IT services, Bluarancio has made its IT staff far more efficient and reduced service incidents by 60 percent. The company can now provide faster service to Coldiretti users, who are able to submit and track IT requests over a self-service portal. Also, Coldiretti business users have complete visibility into the health of their IT services.</p>2011-06-22T00:00:00-07:00ccff688c-2c04-4d09-8c38-f0619eb9fdb4http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000010253A Centralized, Optimized Data Center Solution Eliminates Costs, Manual Processes<p>In an ever-changing global marketplace, companies look for every opportunity to gain a competitive advantage and grow revenue, profits, and customer loyalty. Virtusa’s goals and growth plans meant a significant increase in people and revenues, at 22 percent YOY growth in 2011. Each division and group within the company aligned its roadmap to meet these goals. The IT organization wanted to consolidate and optimize its data center and desktop infrastructure. Centralizing, and standardizing IT infrastructure on the Microsoft Server platform ensures it’s easier to manage, automates IT processes and requires fewer resources. The IT team now has better control of IT services, has a more reliable system that not only supports the revenue goals of the organization but also improves employee services. The new IT Infrastructure fosters business growth while controlling costs significantly.</p>2011-06-12T00:00:00-07:00163d7d39-432f-4fde-8425-0634b2dd6cddhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000009884Microsoft Uses HP Hardware to Provision 40,000 Virtual Machines in Five Days<p>At the annual Microsoft Management Summit (MMS), visitors can “test drive” the latest Microsoft products in a lab setting. To reduce the number of computers required to host MMS labs and improve the experience of visitors, Microsoft put its Hyper-V virtualization technology to work at MMS 2011. By using Windows Server 2008 R2 with Service Pack 1, which includes Hyper-V with Dynamic Memory, and Microsoft System Center data center solutions, Microsoft created a private cloud. It trimmed servers by 21 percent and memory costs by U.S.$80,000. The Microsoft team used HP Cloud Foundation for Hyper-V to improve overall performance by a stunning 23,600 percent and reduce storage needs by 80 percent. At one point, the MMS labs team was provisioning 530 virtual machines per minute, a level of agility that enabled more visitors to experience the labs. </p>2011-05-05T00:00:00-07:008d63e923-49c5-4898-b42e-453656cf72a8http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000009868Engineering Firm Slices PC Support Costs by AUD$36,000 a Year, Improves User Services<p>Engenco is a fast-growing group of businesses servicing companies in the resources, rail, transport, defense, and maritime industries. To give better support to its 350 information workers, Engenco deployed Microsoft System Center desktop solutions and Microsoft Forefront security software. By using Microsoft System Center Configuration Manager 2007 R3, it can ensure consistent, automated software deployment and reduce software image build time by 700 hours annually. With Microsoft System Center Service Manager 2010 SP1, it has reduced help-desk call volume by 20 percent, a productivity gain worth AUD$36,000 (about U.S.$36,400) annually. It has eliminated AUD$66,000 in fees for software previously needed for security and PC incident management. Best of all, Engenco can now track and improve IT services and help ensure the security and availability of PCs, especially for mobile workers.</p>2011-05-04T00:00:00-07:00cd92994e-60ac-4e6e-9ca5-0b716568a764http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000009655Unitary Authority Set to Achieve 27 Per Cent Savings Target with IT Management Tools<p>United Kingdom (U.K.) unitary authority Wiltshire Council faced the challenge of bringing its outsourced IT service back in-house against a tight schedule. The council was also engaging in a Workplace Transformation Programme aimed at reducing costs and improving performance with new ways of working. In partnership with Microsoft Gold Certified Partner Silversands, it was among the first councils in the U.K. to deploy Microsoft System Center Service Manager 2010 to simplify IT service desk operations. With multiple sites, 5,000 client computers, and 500 servers, the council needed to bring IT in-house by the beginning of 2011. The council forecasts that System Center Service Manager, System Center Operations Manager, System Center Configuration Manager, and the Provance IT Asset Management Pack, will help it work towards achieving the 27 per cent savings target set for the IT department.</p>2011-04-19T00:00:00-07:00