Case Studies

Case Study

Service Repair Solutions

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a customer support call center in Roseville, Minnesota. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the company’s other systems slowed performance, limited employee productivity, and restricted growth. After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company has cut call times in its customer support call center by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity.

Case Study

Lotte Hotel

Korean Hotel Migrates from Oracle to SQL Server 2005 to Maintain Competitive Edge

Lotte Hotel, one of the leading names in the Korean hotel industry, needed to centralize an IT infrastructure that had been distributed to the hotels in its chain. The company had found it difficult to integrate data from its distributed operations and bring it together in a timely fashion to support business intelligence (BI). Lotte Hotel decided to replace its old system, which used an Oracle database and replace it with a centralized solution using the Microsoft® Application Platform, including Microsoft SQL Server® 2005. Lotte Hotel’s new solution, called the IT Infrastructure Generation Change project, has provided the company with increased reliability and stability. The company has also benefitted from real-time BI analysis of centralized enterprise-wide data, and increased efficiency for its IT staff.

Two Page Case Study

Moss Inc.

Exhibit Designer Upgrades Customer Relationship Platform Utilizing SharePoint

Exhibit designer Moss, Inc., needed a more robust and scalable solution for its customer relationship management (CRM) requirements. After evaluating several CRM packages, the company worked with Microsoft partner GreenPages to implement a new system which in part utilizes Microsoft Office SharePoint Server 2007. Moss has taken advantage of the platform both as an internal CRM system and as an extranet to collaborate more effectively with customers.

Case Study

Fresno Unified School District

Student-Centered Technologies Enhance the Learning and Teaching Experience

Fresno Unified School District (FUSD) covers a large urban area around the city of Fresno, in central California. FUSD needed to replace its aging IT infrastructure to support effective communication across the school district and to foster student-centered learning. FUSD partnered with Microsoft to enhance classroom technologies, including an initial deployment of 1,000 ultra-mobile personal computers with server-based technologies such as personalized student digital portfolio Web pages. FUSD saved money by standardizing its server infrastructure on productivity and security technologies found within the Microsoft® School Agreement, which includes the Enterprise Client Access License Suite Agreement. Despite continued budgetary limitations, FUSD’s Microsoft technologies provide a long-term foundation for enhancing the teaching and learning experience within all 105 FUSD schools.

Case Study

Texas Instruments

Texas Instruments Safeguards Pioneer Status with Embedded Technology

Texas Instruments (TI), based in the United States, is a leading provider of analogue and digital semiconductor technology. Its DaVinci digital media technology supports a variety of video-based applications for devices such as digital media adaptors, digital video servers, and portable media players. TI hoped to extend the DaVinci industry-leadership position by supporting Windows® Embedded CE 6.0. Still, TI needed a board support package (BSP) to help designers make the most of the environment’s new features. Working closely with MPC Data, a TI Authorised Software Provider and Windows Embedded Gold Partner, and its distributor Abacus, TI delivered a BSP that comes with technical support. With this comprehensive offering, customers are developing new applications in Windows Embedded CE 6.0 quickly. In addition, these applications are helping manufacturers penetrate new markets.

Case Study

Portuguese League for Professional Soccer

Portuguese Soccer League Transforms Web Site into Interactive Portal

The mission of the Portuguese League for Professional Soccer (LPFP) is to organise professional competitions for soccer clubs in Portugal and to provide soccer entertainment of international quality. The need for a solution to meet the league’s communication needs with a variety of sports agents and to serve as a link for soccer fans, led the LPFP to create a true soccer portal built on Microsoft® Office SharePoint® Server 2007.

Case Study

Houston Association of Realtors

Realtors Association Improves Services for Agents and Buyers with Mapping Technology

The Houston Association of REALTORS® (HAR) provides online real estate services for property buyers and real estate professionals in Houston, Texas and surrounding areas. The second largest local REALTOR® association in the United States, HAR has 27,000 members, 73 employees, and four facilities. HAR needed to make it easy and exciting for individual buyers to search for specific property listings out of the more than 60,000 listings on the HAR Web site. The association used Microsoft® Virtual Earth™ mapping technology to integrate mapping functions with the property search applications on HAR.com, creating an engaging search experience that has increased user satisfaction and delivered value to HAR’s REALTOR® members.

Case Study

NRMA Motoring and Services

Travelers’ Organization Gains 90 Percent in IT Efficiency with New Antivirus Solution
NRMA Motoring and Services is a member-owned organization that provides travel services such as roadside assistance, travel advice, and hotel lodging across Australia. NRMA operations involve about 1,300 employees scattered across dozens of metropolitan and remote offices, all of whom have personal computers that need to be protected from Internet-based threats. Concerned about the cost and level of security provided by its old PC-security software, the IT department at NRMA decided to deploy Microsoft® Forefront™ Client Security. The new software has improved the overall security of the organization’s PCs, with more viruses being detected faster. At the same time, the management tools available with Forefront Client Security are helping to streamline IT tasks, reducing the overall cost of ownership for the security solution.

Two Page Case Study

Sheraton

Hotel Creates Experience for Guests to Connect Digital Work and Social Lifestyles

To help differentiate Sheraton Hotels & Resorts from its competitors, Sheraton developed a new initiative for its guests and then teamed up with Microsoft to enhance the experience. The “Link@Sheraton experienced with Microsoft” transforms underused lobby space into a destination within Sheraton hotels—a digitally connected, social gathering spot where guests can work, relax, and connect with others while traveling alone. Associated food and beverage sales are expected to drive revenue.

Two Page Case Study

Digiterre

U.K. Software Vendor Cuts Costs, Secures New Business with Licensing Programme

Independent software vendor (ISV) Digiterre develops technology for the investment management sector by customising core Microsoft® applications. Recognising that customers wanted managed solutions inclusive of licensing, upgrades, and software updates, Digiterre joined the Microsoft ISV Royalty Licensing Programme. Now, it offers customers full support for both Microsoft and proprietary components through a simple sales process and a single point of contact.