Course Name: Improve Supportability with SMS 2003
Prepared by: Vincent Jiang
Title: Senior Support Engineer Course Description:
This course is to provide Systems Administrators with the knowledge and skills on specific aspects to successfully manage a Microsoft Systems Management Server (SMS) 2003 environment. This 3 hours instructor-led course, students will learn how to manage the ongoing operations (Inventory, Software Distribution, Patch Management, and Maintenance) of an SMS infrastructures in a medium or large enterprise organization. In addition, this course will cover the typical troubleshooting tools and scenarios in SMS 2003. Class Hours:
Customers receive up-to-3 hours of classroom instruction and up-to 0.5 hours of work-based practicing at Lab. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Fundamental AD, Networking knowledge and experience
- Fundamental concepts of SMS 2003
- Basic operation experience of SMS 2003
Recommended: With the following skills or knowledge will be a plus:
- Enterprise system management experience
- Patch Management experience and knowledge of related products, such as MBSA
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Course Name: AD Quick-Through, Maintenance and Troubleshooting
Prepared by: Samuel Lv
Title: Program Manager Course Description:
This session helps our customer to understand how to perform regular maintenance on Active Directory. Furthermore, introduce Microsoft troubleshooting tools for each component in AD, which can help the customer to perform checks, scope the issues and even resolve the problems by themselves. Class Hours:
Customers receive up-to-2 hours of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Understand the fundamental concepts of Active Directory
- Have the experience of enterprise AD operation and Maintenance
- Have the knowledge on Active Directory components, especially on AD replication, File replication, Group Policy etc.
Recommended: With the following skills or knowledge will be a plus:
- Knowledge on basic Network
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Course Name: AD Backup/Restore and Disaster Recovery
Prepared by: Samuel Lv
Title: Program Manager Course Description:
This session helps our customers to understand the importance of AD backup and restoration. Introduce four popular scenarios in AD disaster recovery, which can help our customers to roll the production servers back to normal status and reduce the impacts. Class Hours:
Customers receive up-to-2 hours of classroom instruction and up-to 0.5 hours of work-based practicing at Lab. Prerequisite:
Required: The following skills or knowledge are necessary for this class: - Understand the fundamental concepts of Active Directory
- Have the experience of enterprise AD operation and Maintenance
- Have the knowledge on Active Directory components, especially
on AD replication, File replication, Group Policy
Recommended: With the following skills or knowledge will be a plus:
- Knowledge on basic data backup/restore
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Course Name: How to configure secure domain environment with group policy
Prepared by: Samuel Lv
Title: Program Manager Course Description:
This session helps our customer to understand the security policies in AD, which can help the customer increase IT security. Furthermore, introduce the best practice on Security Hardening with GPO. Introduce Security Auditing and Top Security Events. Introduce the Security Configurations Wizard, a new security harden feature in Windows 2003 SP1. Class Hours:
Customers receive up-to-2 hours of classroom instruction and up-to-0.5 hours of work-based practicing at Lab. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Understand the fundamental concepts of Active Directory
- Have the experience of enterprise AD operation and Maintenance
- Have the knowledge on Active Directory components, especially on AD replication, File replication, Group Policy
Recommended: With the following skills or knowledge will be a plus:
- Knowledge on basic security
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Course Name: Useful resource regarding Exchange
Prepared by: William Yang
Title: Escalation Engineer Course Description:
How to use resources to resolve your problem efficiently, Introduce resources and the method to use them to resolve problems. Class Hours:
Customers receive up-to-1 hours of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Explore Internet with Microsoft Internet Explorer
- Basic Exchange Knowledge
- How to use Microsoft Knowledge Explorer
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Course Name: Exchange Core Knowledge
Prepared by: William Yang
Title: Escalation Engineer Course Description:
Exchange main components introduction, related issues and troubleshooting methods. Class Hours:
Customers receive up-to-1 hour of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Basic Knowledge about Exchange store component
- Basic Knowledge about Exchange transport component
- Basic Knowledge about Active Directory
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Course Name: Exchange General Troubleshooting with Tools and Case Study
Prepared by: William Yang
Title: Escalation Engineer Course Description:
Troubleshooting Exchange problems efficiently with tools and learn how to resolve typical problems via case studies. Class Hours:
Customers receive up-to-2 hours of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Basic Knowledge about Exchange store component
- Basic Knowledge about Exchange transport component
- Basic Knowledge about Active Directory
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Course Name: Exchange Security and Best Practice
Prepared by: William Yang
Title: Escalation Engineer Course Description:
How to harden the security of the Exchange transport and Microsoft IT best practice. Class Hours:
Customers receive up-to-1.5 hours of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Basic Knowledge about Exchange store component
- Basic Knowledge about Exchange transport component
- Basic Knowledge about Active Directory
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Course Name: Lab: Practice troubleshooting mail delivery issue
Prepared by: William Yang
Title: Escalation Engineer Course Description:
A lab-experiment to troubleshoot a mail delivery issue. Class Hours:
Customers receive up-to-1.5 hours of work-based practicing at Lab. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - Basic Knowledge about Exchange store component
- Basic Knowledge about Exchange transport component
- Basic Knowledge about Active Directory
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Course Name: SQL Backup/Restore and Corruption Recovery
Prepared by: Hai-wei Xu
Title: Tech Lead Course Description:
This Session explains how to build up a right backup strategy, the main issues we have met which have caused the backup strategy failure and how to prevent them. It also covers the steps to recover a database in corruption. Class Hours:
Customers receive up-to-2 hours of classroom instruction and up-to-0.5 hours of work-based practicing at Lab. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - SQL Server database administering knowledge
Recommended: With the following skills or knowledge will be a plus:
- Knowledge on SQL Server storage engine
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Course Name: SQL Security and service hang handling
Prepared by: Linda Deng
Title: Support Engineer Course Description:
This course introduces some basic security concepts in SQL and the best practice on how to secure the SQL server. Also, it contains the method for the troubleshooting the server hang issue in SQL. Class Hours:
Customers receive up-to-2 hours of classroom instruction. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - SQL Server database administering knowledge
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Course Name: SQL Server troubleshooting utility and public resources
Prepared by: Simon Su
Title: Senior Support Engineer Course Description:
This Session introduces the utilities we frequently use to troubleshoot kinds of SQL Server problems. It introduces how to use these utilities, and how to analyze the log files they generate. It will also introduce the valuable SQL Server public resources on Internet. Class Hours:
Customers receive up-to -2 hours of classroom instruction and up-to-1 hours of work-based practicing at Lab. Prerequisites:
Required: The following skills or knowledge are necessary for this class: - SQL Server database administering knowledge
Recommended: With the following skills or knowledge will be a plus:
- Basic knowledge on performance tuning
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