Case Studies

L’Occitane Reduces Costs by Bridging the Gap Between Telephony and Computing

L’Occitane wanted to replace a real-time collaboration solution from IBM and close the gap between telephony and computing services. Since they created a Microsoft unified communications infrastructure, featuring Microsoft Exchange Server 2007 and Microsoft Office Communications Server 2007 with voice over IP telephony integration, users say the interface for real-time solutions is more intuitive. And making calls using a desktop client delivers the same quality of service as a traditional phone. Above all, the combined telephony and computing infrastructure costs significantly less to manage. 

Royal Dutch Shell Brings Work to the People with Global Unified Communications Strategy

Royal Dutch Shell selected Microsoft and its partner Nortel for a multi-year program to transform its communication and collaboration tool set and provide software-powered unified communications to more than 100,000 users worldwide. Shell deployed a pilot of Microsoft Office Communications Server 2007, where participants can access colleagues easily using voice, presence awareness, instant messaging, and other channels from a single intuitive interface. When fully implemented, the solution will reduce operating costs and business travel.

Monsanto Turns to Unified Communications Software to Give Employees Flexibility

In order to mitigate the impact of a major highway renovation near its headquarters, Monsanto needed to facilitate more telecommuting. It became an early adopter of Microsoft Office Communications Server 2007 and is now using the software to help telecommuting employees to communicate more effectively with colleagues at headquarters. It is also viewing Office Communications Server 2007 as a significant part of its IT architecture for long-term development of a comprehensive unified communications infrastructure to enhance business processes and to cut costs.

Visual Communications Company Delivers Scalable Solution for Unified Communications

TANDBERG is a leading visual communications company and Microsoft Certified Partner. The company’s customers need solutions that work with their existing Microsoft infrastructure, so TANDBERG designed its business-quality visual communications tools to work with Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007. By sharing a common infrastructure, customers can move easily across different platforms and devices. As a result, TANDBERG customers can cut travel costs, streamline decision making, and get to market faster, while reducing their carbon footprint.

Virgin Megastores USA Turns Up the Volume with Unified Communications

To stay competitive, Virgin Megastores USA relies on strong communications between its home office in Los Angeles and its stores throughout the country. Virgin Megastores began deploying a solution built on Microsoft Office Communications Server 2007, enhancing its phone and conferencing abilities with Microsoft RoundTable and LG-Nortel IP Phone 8540. Virgin Megastores expects an immediate savings of US $50,000 a year by bringing conference calls in-house. The company has also gained flexible communications options without the incremental costs required by a competing solution.

Rockford Corporation needed a way for field sales representatives across the globe to access their voice messages, e-mail, and documents from anywhere at any time. The company worked with Microsoft Gold Certified Partner Ensynch to deploy Microsoft Exchange Server 2007, Microsoft Office Communications Server 2007 and Microsoft Office Communicator. The solution paid immediate dividends in ease-of-use, enhanced productivity and connectivity for remote workers, as well as significant cost savings.

Rescue Workers Reduce Costs and Improve Processes with Unified Communications

Tayside Fire and Rescue provides emergency services to 400,000 people in Scotland. The organisation spends most of its budget on its people and equipment—with only a small percentage available for information communications technology (ICT). In 2007, they deployed a unified communications solution built on Microsoft Exchange Server 2007, Microsoft Office Communications Server 2007, and Microsoft Office Communicator 2007. As a result, the organisation is raising the competency of its firefighters, accelerating communications, facilitating mobility, providing voice mail, and reducing costs through increased operational control.