Learn more about the new features and functionality in the Office Communications Server 2007 R2 update that continue to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.
Streamlined Communications
Call management capabilities let receptionists and team assistants take a large volume of incoming calls and quickly route them to the intended recipients. Delegation allows executives to give complete management of their phone calls to assistants.
Desktop-sharing capabilities allow users on Windows, Macintosh, and Linux platforms to collaborate with one another while they talk to each other using enhanced audio conferencing features.
Group chat lets organizations set-up searchable, topic-based chat rooms that persist over time, which allows geographically distributed teams to collaborate with one another efficiently while preserving organizational knowledge.
Operational Flexibility and Control
On-premise audio conferencing capability puts IT in control of audio conferencing infrastructure while saving on outsourced audio conferencing costs.
Single Number Reach allows IT to log business calls placed from mobile phones for accounting purposes. It also helps to ensure that the same dialing rules that apply to calls from a work phone extends to mobile calls.
Video monitoring capabilities allow IT to monitor the quality of video calls and conferences on their network and make adjustments if necessary.
Support for SIP-trunking removes the need to manage on-premise gateways.
Extensible Communications Platform
Automate business processes with instant messaging, voice, and e-mail workflows with familiar development tools like Microsoft Visual Studio 2008.
Agent Dashboard for Microsoft Dynamics CRM, built using the published platform APIs in Office Communications Server 2007 R2, gives call center agents the ability to see presence information and the ability to “click-to-communicate” from within the Microsoft Dynamics CRM screens.
