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Hi Steve,
My two cents on virtualization, but I would suggest you log a microsoft
support case in regards to your query to get the answer directly from them.
From the system perspective, it doesn't matter running eveything from a
virtual environment and in fact Microsoft supported the virtualization
technology in all aspect. If you're comfortable, running SQL Server, Citrix
(GP client application) in their own separate virtual environment, this I
believed is supported.
You have to consider the performance hit on the platform hosting, SQL server
and Citrix, running in virtual environment as these are resource intensive
(memory and processor).
Hope this adds clarity to deciding whether deploy the system in a totally
virttual environment. I am sure more feedback from our peers will help you
decide.
Cheers,
Dennis Araullo, MACS
MCTS GP,CRM,AX
MCTIP Database Administrator 2008
CCEA
"Steve Endow" wrote:
>
> I am helping a client evaluate Dynamics GP in a fully virtualized
> environment. SQL Server, Citrix, and GP will all run on virtual servers.
>
> One question we have is whether Microsoft will provide support for Dynamics
> GP running in a client environment. One partner involved in the project
> claims that MS will not provide any support for virtualized GP. Another
> partner says that MS has a partnership with VMWare that offers to support all
> MS products on VMWare.
>
> Before I burn a support case, just wondering if anyone has firsthand
> knowledge of the MS support policy for GP in a virtualized environment.
>
> Thanks,
>
> Steve
>
> --
> Steve Endow
> Dynamics GP MCT |
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Hi,
The technical viability and performance of virtualization is not really an
issue or a concern. I am looking to know specifically whether MS will
support Dynamics GP in a fully virtualized environment, or if they will give
push back if a support case is submitted and they learn that everything is
running on VMWare.
This page seems to imply that MS products will be supported on VMWare, since
they do participate in the MS SVVP program. But it isn't explicit on any
given product.
http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
Thanks,
Steve
--
Steve Endow
Dynamics GP MCT
"Dencio" wrote:
> Hi Steve,
>
> My two cents on virtualization, but I would suggest you log a microsoft
> support case in regards to your query to get the answer directly from them.
>
> From the system perspective, it doesn't matter running eveything from a
> virtual environment and in fact Microsoft supported the virtualization
> technology in all aspect. If you're comfortable, running SQL Server, Citrix
> (GP client application) in their own separate virtual environment, this I
> believed is supported.
>
> You have to consider the performance hit on the platform hosting, SQL server
> and Citrix, running in virtual environment as these are resource intensive
> (memory and processor).
>
> Hope this adds clarity to deciding whether deploy the system in a totally
> virttual environment. I am sure more feedback from our peers will help you
> decide.
>
> Cheers,
>
> Dennis Araullo, MACS
> MCTS GP,CRM,AX
> MCTIP Database Administrator 2008
> CCEA
>
>
> "Steve Endow" wrote:
>
> >
> > I am helping a client evaluate Dynamics GP in a fully virtualized
> > environment. SQL Server, Citrix, and GP will all run on virtual servers.
> >
> > One question we have is whether Microsoft will provide support for Dynamics
> > GP running in a client environment. One partner involved in the project
> > claims that MS will not provide any support for virtualized GP. Another
> > partner says that MS has a partnership with VMWare that offers to support all
> > MS products on VMWare.
> >
> > Before I burn a support case, just wondering if anyone has firsthand
> > knowledge of the MS support policy for GP in a virtualized environment.
> >
> > Thanks,
> >
> > Steve
> >
> > --
> > Steve Endow
> > Dynamics GP MCT |
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Steve,
This must be your lucky day... check this out
http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
I outta assume that anything outside that will just not be supported.
Best regards,
--
MG.-
Mariano Gomez, MIS, MCP, PMP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com
The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
"Steve Endow" wrote:
> Hi,
>
> The technical viability and performance of virtualization is not really an
> issue or a concern. I am looking to know specifically whether MS will
> support Dynamics GP in a fully virtualized environment, or if they will give
> push back if a support case is submitted and they learn that everything is
> running on VMWare.
>
> This page seems to imply that MS products will be supported on VMWare, since
> they do participate in the MS SVVP program. But it isn't explicit on any
> given product.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
>
> Thanks,
>
> Steve
>
> --
> Steve Endow
> Dynamics GP MCT
>
>
> "Dencio" wrote:
>
> > Hi Steve,
> >
> > My two cents on virtualization, but I would suggest you log a microsoft
> > support case in regards to your query to get the answer directly from them.
> >
> > From the system perspective, it doesn't matter running eveything from a
> > virtual environment and in fact Microsoft supported the virtualization
> > technology in all aspect. If you're comfortable, running SQL Server, Citrix
> > (GP client application) in their own separate virtual environment, this I
> > believed is supported.
> >
> > You have to consider the performance hit on the platform hosting, SQL server
> > and Citrix, running in virtual environment as these are resource intensive
> > (memory and processor).
> >
> > Hope this adds clarity to deciding whether deploy the system in a totally
> > virttual environment. I am sure more feedback from our peers will help you
> > decide.
> >
> > Cheers,
> >
> > Dennis Araullo, MACS
> > MCTS GP,CRM,AX
> > MCTIP Database Administrator 2008
> > CCEA
> >
> >
> > "Steve Endow" wrote:
> >
> > >
> > > I am helping a client evaluate Dynamics GP in a fully virtualized
> > > environment. SQL Server, Citrix, and GP will all run on virtual servers.
> > >
> > > One question we have is whether Microsoft will provide support for Dynamics
> > > GP running in a client environment. One partner involved in the project
> > > claims that MS will not provide any support for virtualized GP. Another
> > > partner says that MS has a partnership with VMWare that offers to support all
> > > MS products on VMWare.
> > >
> > > Before I burn a support case, just wondering if anyone has firsthand
> > > knowledge of the MS support policy for GP in a virtualized environment.
> > >
> > > Thanks,
> > >
> > > Steve
> > >
> > > --
> > > Steve Endow
> > > Dynamics GP MCT |
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Thanks MG! This is good stuff!
Cheers,
Dennis Araullo, MACS
MCTS GP,CRM,AX
MCTIP Database Administrator 2008
CCEA
"Mariano Gomez" wrote:
> Steve,
>
> This must be your lucky day... check this out
> http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
>
> I outta assume that anything outside that will just not be supported.
>
> Best regards,
> --
> MG.-
> Mariano Gomez, MIS, MCP, PMP
> Maximum Global Business, LLC
> http://www.maximumglobalbusiness.com
> The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
>
>
> "Steve Endow" wrote:
>
> > Hi,
> >
> > The technical viability and performance of virtualization is not really an
> > issue or a concern. I am looking to know specifically whether MS will
> > support Dynamics GP in a fully virtualized environment, or if they will give
> > push back if a support case is submitted and they learn that everything is
> > running on VMWare.
> >
> > This page seems to imply that MS products will be supported on VMWare, since
> > they do participate in the MS SVVP program. But it isn't explicit on any
> > given product.
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
> >
> > Thanks,
> >
> > Steve
> >
> > --
> > Steve Endow
> > Dynamics GP MCT
> >
> >
> > "Dencio" wrote:
> >
> > > Hi Steve,
> > >
> > > My two cents on virtualization, but I would suggest you log a microsoft
> > > support case in regards to your query to get the answer directly from them.
> > >
> > > From the system perspective, it doesn't matter running eveything from a
> > > virtual environment and in fact Microsoft supported the virtualization
> > > technology in all aspect. If you're comfortable, running SQL Server, Citrix
> > > (GP client application) in their own separate virtual environment, this I
> > > believed is supported.
> > >
> > > You have to consider the performance hit on the platform hosting, SQL server
> > > and Citrix, running in virtual environment as these are resource intensive
> > > (memory and processor).
> > >
> > > Hope this adds clarity to deciding whether deploy the system in a totally
> > > virttual environment. I am sure more feedback from our peers will help you
> > > decide.
> > >
> > > Cheers,
> > >
> > > Dennis Araullo, MACS
> > > MCTS GP,CRM,AX
> > > MCTIP Database Administrator 2008
> > > CCEA
> > >
> > >
> > > "Steve Endow" wrote:
> > >
> > > >
> > > > I am helping a client evaluate Dynamics GP in a fully virtualized
> > > > environment. SQL Server, Citrix, and GP will all run on virtual servers.
> > > >
> > > > One question we have is whether Microsoft will provide support for Dynamics
> > > > GP running in a client environment. One partner involved in the project
> > > > claims that MS will not provide any support for virtualized GP. Another
> > > > partner says that MS has a partnership with VMWare that offers to support all
> > > > MS products on VMWare.
> > > >
> > > > Before I burn a support case, just wondering if anyone has firsthand
> > > > knowledge of the MS support policy for GP in a virtualized environment.
> > > >
> > > > Thanks,
> > > >
> > > > Steve
> > > >
> > > > --
> > > > Steve Endow
> > > > Dynamics GP MCT |
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Mariano,
Thanks, that is a great link! I wanted to get some opinions on this - if
you follow all the links and read all the details the bottom line to me
seems to be encapsulated by this statement (from
http://support.microsoft.com/kb/897615 at the bottom of the summary
section):
"...Microsoft may still require the issue to be reproduced independently
from the non-Microsoft hardware virtualization software. Where issues are
confirmed to be unrelated to the non-Microsoft hardware virtualization
software, Microsoft will support its software in a manner that is consistent
with support provided when that software is not running together with
non-Microsoft hardware virtualization software."
If I am understanding this correctly, this says that it would be the
responsibility of the customer (or consultant) to reproduce the issue
without non-MS virtualization software. If the issue can be reproduced,
then MS will offer support. Is that how others are understanding this?
Thanks,
--
Victoria Yudin
Dynamics GP MVP
Want to use Crystal Reports with GP?
http://www.flex-solutions.com/gpreports.html
blog: http://www.victoriayudin.com
"Mariano Gomez" <MarianoGomez@discussions.microsoft.com> wrote in message
news:27D8F7E1-B5F7-44B5-85AA-97FCC0B62A64@microsoft.com...
> Steve,
>
> This must be your lucky day... check this out
> http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
>
> I outta assume that anything outside that will just not be supported.
>
> Best regards,
> --
> MG.-
> Mariano Gomez, MIS, MCP, PMP
> Maximum Global Business, LLC
> http://www.maximumglobalbusiness.com
> The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
>
>
> "Steve Endow" wrote:
>
>> Hi,
>>
>> The technical viability and performance of virtualization is not really
>> an
>> issue or a concern. I am looking to know specifically whether MS will
>> support Dynamics GP in a fully virtualized environment, or if they will
>> give
>> push back if a support case is submitted and they learn that everything
>> is
>> running on VMWare.
>>
>> This page seems to imply that MS products will be supported on VMWare,
>> since
>> they do participate in the MS SVVP program. But it isn't explicit on any
>> given product.
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
>>
>> Thanks,
>>
>> Steve
>>
>> --
>> Steve Endow
>> Dynamics GP MCT
>>
>>
>> "Dencio" wrote:
>>
>> > Hi Steve,
>> >
>> > My two cents on virtualization, but I would suggest you log a microsoft
>> > support case in regards to your query to get the answer directly from
>> > them.
>> >
>> > From the system perspective, it doesn't matter running eveything from a
>> > virtual environment and in fact Microsoft supported the virtualization
>> > technology in all aspect. If you're comfortable, running SQL Server,
>> > Citrix
>> > (GP client application) in their own separate virtual environment, this
>> > I
>> > believed is supported.
>> >
>> > You have to consider the performance hit on the platform hosting, SQL
>> > server
>> > and Citrix, running in virtual environment as these are resource
>> > intensive
>> > (memory and processor).
>> >
>> > Hope this adds clarity to deciding whether deploy the system in a
>> > totally
>> > virttual environment. I am sure more feedback from our peers will help
>> > you
>> > decide.
>> >
>> > Cheers,
>> >
>> > Dennis Araullo, MACS
>> > MCTS GP,CRM,AX
>> > MCTIP Database Administrator 2008
>> > CCEA
>> >
>> >
>> > "Steve Endow" wrote:
>> >
>> > >
>> > > I am helping a client evaluate Dynamics GP in a fully virtualized
>> > > environment. SQL Server, Citrix, and GP will all run on virtual
>> > > servers.
>> > >
>> > > One question we have is whether Microsoft will provide support for
>> > > Dynamics
>> > > GP running in a client environment. One partner involved in the
>> > > project
>> > > claims that MS will not provide any support for virtualized GP.
>> > > Another
>> > > partner says that MS has a partnership with VMWare that offers to
>> > > support all
>> > > MS products on VMWare.
>> > >
>> > > Before I burn a support case, just wondering if anyone has firsthand
>> > > knowledge of the MS support policy for GP in a virtualized
>> > > environment.
>> > >
>> > > Thanks,
>> > >
>> > > Steve
>> > >
>> > > --
>> > > Steve Endow
>> > > Dynamics GP MCT
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I hate to state personal opinions here, but I have to believe that this would
depend on the size of the client. I don't believe MS will say that to any of
their Fortune 1000 clients.
Best regards,
--
MG.-
Mariano Gomez, MIS, MCP, PMP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com
The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
"Victoria [MVP]" wrote:
> Mariano,
>
> Thanks, that is a great link! I wanted to get some opinions on this - if
> you follow all the links and read all the details the bottom line to me
> seems to be encapsulated by this statement (from
> http://support.microsoft.com/kb/897615 at the bottom of the summary
> section):
>
> "...Microsoft may still require the issue to be reproduced independently
> from the non-Microsoft hardware virtualization software. Where issues are
> confirmed to be unrelated to the non-Microsoft hardware virtualization
> software, Microsoft will support its software in a manner that is consistent
> with support provided when that software is not running together with
> non-Microsoft hardware virtualization software."
>
> If I am understanding this correctly, this says that it would be the
> responsibility of the customer (or consultant) to reproduce the issue
> without non-MS virtualization software. If the issue can be reproduced,
> then MS will offer support. Is that how others are understanding this?
>
> Thanks,
> --
> Victoria Yudin
> Dynamics GP MVP
> Want to use Crystal Reports with GP?
> http://www.flex-solutions.com/gpreports.html
> blog: http://www.victoriayudin.com
>
>
> "Mariano Gomez" <MarianoGomez@discussions.microsoft.com> wrote in message
> news:27D8F7E1-B5F7-44B5-85AA-97FCC0B62A64@microsoft.com...
> > Steve,
> >
> > This must be your lucky day... check this out
> > http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
> >
> > I outta assume that anything outside that will just not be supported.
> >
> > Best regards,
> > --
> > MG.-
> > Mariano Gomez, MIS, MCP, PMP
> > Maximum Global Business, LLC
> > http://www.maximumglobalbusiness.com
> > The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
> >
> >
> > "Steve Endow" wrote:
> >
> >> Hi,
> >>
> >> The technical viability and performance of virtualization is not really
> >> an
> >> issue or a concern. I am looking to know specifically whether MS will
> >> support Dynamics GP in a fully virtualized environment, or if they will
> >> give
> >> push back if a support case is submitted and they learn that everything
> >> is
> >> running on VMWare.
> >>
> >> This page seems to imply that MS products will be supported on VMWare,
> >> since
> >> they do participate in the MS SVVP program. But it isn't explicit on any
> >> given product.
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
> >>
> >> Thanks,
> >>
> >> Steve
> >>
> >> --
> >> Steve Endow
> >> Dynamics GP MCT
> >>
> >>
> >> "Dencio" wrote:
> >>
> >> > Hi Steve,
> >> >
> >> > My two cents on virtualization, but I would suggest you log a microsoft
> >> > support case in regards to your query to get the answer directly from
> >> > them.
> >> >
> >> > From the system perspective, it doesn't matter running eveything from a
> >> > virtual environment and in fact Microsoft supported the virtualization
> >> > technology in all aspect. If you're comfortable, running SQL Server,
> >> > Citrix
> >> > (GP client application) in their own separate virtual environment, this
> >> > I
> >> > believed is supported.
> >> >
> >> > You have to consider the performance hit on the platform hosting, SQL
> >> > server
> >> > and Citrix, running in virtual environment as these are resource
> >> > intensive
> >> > (memory and processor).
> >> >
> >> > Hope this adds clarity to deciding whether deploy the system in a
> >> > totally
> >> > virttual environment. I am sure more feedback from our peers will help
> >> > you
> >> > decide.
> >> >
> >> > Cheers,
> >> >
> >> > Dennis Araullo, MACS
> >> > MCTS GP,CRM,AX
> >> > MCTIP Database Administrator 2008
> >> > CCEA
> >> >
> >> >
> >> > "Steve Endow" wrote:
> >> >
> >> > >
> >> > > I am helping a client evaluate Dynamics GP in a fully virtualized
> >> > > environment. SQL Server, Citrix, and GP will all run on virtual
> >> > > servers.
> >> > >
> >> > > One question we have is whether Microsoft will provide support for
> >> > > Dynamics
> >> > > GP running in a client environment. One partner involved in the
> >> > > project
> >> > > claims that MS will not provide any support for virtualized GP.
> >> > > Another
> >> > > partner says that MS has a partnership with VMWare that offers to
> >> > > support all
> >> > > MS products on VMWare.
> >> > >
> >> > > Before I burn a support case, just wondering if anyone has firsthand
> >> > > knowledge of the MS support policy for GP in a virtualized
> >> > > environment.
> >> > >
> >> > > Thanks,
> >> > >
> >> > > Steve
> >> > >
> >> > > --
> >> > > Steve Endow
> >> > > Dynamics GP MCT
> |
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Thanks everyone.
I have shared the information with the infrastructure partner that is
providing the virtualization support.
Apparently the Dynamics GP partner is claiming that MBS will not provide any
support for a virtualized GP environment, which seems to contradict what we
are seeing.
I've asked the infrastructure partner to request a copy of the MBS support
case from the GP partner that makes such a statement, and if it does exist,
to request that it be escalated.
To Victoria's question, that's a good point. I'll see how it unfolds and if
they will be forced to reproduce in a non-virtual environment.
Thanks,
Steve
--
Steve Endow
Dynamics GP MCT
"Mariano Gomez" wrote:
> I hate to state personal opinions here, but I have to believe that this would
> depend on the size of the client. I don't believe MS will say that to any of
> their Fortune 1000 clients.
>
> Best regards,
> --
> MG.-
> Mariano Gomez, MIS, MCP, PMP
> Maximum Global Business, LLC
> http://www.maximumglobalbusiness.com
> The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
>
>
> "Victoria [MVP]" wrote:
>
> > Mariano,
> >
> > Thanks, that is a great link! I wanted to get some opinions on this - if
> > you follow all the links and read all the details the bottom line to me
> > seems to be encapsulated by this statement (from
> > http://support.microsoft.com/kb/897615 at the bottom of the summary
> > section):
> >
> > "...Microsoft may still require the issue to be reproduced independently
> > from the non-Microsoft hardware virtualization software. Where issues are
> > confirmed to be unrelated to the non-Microsoft hardware virtualization
> > software, Microsoft will support its software in a manner that is consistent
> > with support provided when that software is not running together with
> > non-Microsoft hardware virtualization software."
> >
> > If I am understanding this correctly, this says that it would be the
> > responsibility of the customer (or consultant) to reproduce the issue
> > without non-MS virtualization software. If the issue can be reproduced,
> > then MS will offer support. Is that how others are understanding this?
> >
> > Thanks,
> > --
> > Victoria Yudin
> > Dynamics GP MVP
> > Want to use Crystal Reports with GP?
> > http://www.flex-solutions.com/gpreports.html
> > blog: http://www.victoriayudin.com
> >
> >
> > "Mariano Gomez" <MarianoGomez@discussions.microsoft.com> wrote in message
> > news:27D8F7E1-B5F7-44B5-85AA-97FCC0B62A64@microsoft.com...
> > > Steve,
> > >
> > > This must be your lucky day... check this out
> > > http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
> > >
> > > I outta assume that anything outside that will just not be supported.
> > >
> > > Best regards,
> > > --
> > > MG.-
> > > Mariano Gomez, MIS, MCP, PMP
> > > Maximum Global Business, LLC
> > > http://www.maximumglobalbusiness.com
> > > The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
> > >
> > >
> > > "Steve Endow" wrote:
> > >
> > >> Hi,
> > >>
> > >> The technical viability and performance of virtualization is not really
> > >> an
> > >> issue or a concern. I am looking to know specifically whether MS will
> > >> support Dynamics GP in a fully virtualized environment, or if they will
> > >> give
> > >> push back if a support case is submitted and they learn that everything
> > >> is
> > >> running on VMWare.
> > >>
> > >> This page seems to imply that MS products will be supported on VMWare,
> > >> since
> > >> they do participate in the MS SVVP program. But it isn't explicit on any
> > >> given product.
> > >>
> > >> http://support.microsoft.com/default.aspx?scid=kb;en-us;897615
> > >>
> > >> Thanks,
> > >>
> > >> Steve
> > >>
> > >> --
> > >> Steve Endow
> > >> Dynamics GP MCT
> > >>
> > >>
> > >> "Dencio" wrote:
> > >>
> > >> > Hi Steve,
> > >> >
> > >> > My two cents on virtualization, but I would suggest you log a microsoft
> > >> > support case in regards to your query to get the answer directly from
> > >> > them.
> > >> >
> > >> > From the system perspective, it doesn't matter running eveything from a
> > >> > virtual environment and in fact Microsoft supported the virtualization
> > >> > technology in all aspect. If you're comfortable, running SQL Server,
> > >> > Citrix
> > >> > (GP client application) in their own separate virtual environment, this
> > >> > I
> > >> > believed is supported.
> > >> >
> > >> > You have to consider the performance hit on the platform hosting, SQL
> > >> > server
> > >> > and Citrix, running in virtual environment as these are resource
> > >> > intensive
> > >> > (memory and processor).
> > >> >
> > >> > Hope this adds clarity to deciding whether deploy the system in a
> > >> > totally
> > >> > virttual environment. I am sure more feedback from our peers will help
> > >> > you
> > >> > decide.
> > >> >
> > >> > Cheers,
> > >> >
> > >> > Dennis Araullo, MACS
> > >> > MCTS GP,CRM,AX
> > >> > MCTIP Database Administrator 2008
> > >> > CCEA
> > >> >
> > >> >
> > >> > "Steve Endow" wrote:
> > >> >
> > >> > >
> > >> > > I am helping a client evaluate Dynamics GP in a fully virtualized
> > >> > > environment. SQL Server, Citrix, and GP will all run on virtual
> > >> > > servers.
> > >> > >
> > >> > > One question we have is whether Microsoft will provide support for
> > >> > > Dynamics
> > >> > > GP running in a client environment. One partner involved in the
> > >> > > project
> > >> > > claims that MS will not provide any support for virtualized GP.
> > >> > > Another
> > >> > > partner says that MS has a partnership with VMWare that offers to
> > >> > > support all
> > >> > > MS products on VMWare.
> > >> > >
> > >> > > Before I burn a support case, just wondering if anyone has firsthand
> > >> > > knowledge of the MS support policy for GP in a virtualized
> > >> > > environment.
> > >> > >
> > >> > > Thanks,
> > >> > >
> > >> > > Steve
> > >> > >
> > >> > > --
> > >> > > Steve Endow
> > >> > > Dynamics GP MCT
> > |
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I have no issues with what you are saying and take nothing personally, but I
do know this forum may not be the right place to answer your question either,
as we are all just "interpreting", hence my comment about my personal
opinions on this forum.
Nonetheless, what I personally interpret from the statement is nothing more
than I have heard from MS for the past 15 years and that is, "if you do
decide to go with any of these "supported" configurations, BUT you do decide
to add something we have not personally tested outside of what we already
tested, then it's your responsibility to convince us that whatever you added
is not causing the issue to begin with."
In other words, as long as you follow the exact configuration MS tested, you
should be just fine in obtaining support. I guess this is no different for
any of their products.
Best regards,
--
MG.-
Mariano Gomez, MIS, MCP, PMP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com
The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
"Victoria [MVP]" wrote:
> Mariano,
>
> I am actually much less worried about the Fortune 1000 clients who have the
> wherewithal to afford premium support and reproduce issues on a different
> environment. I am more concerned with a smaller company that is setting up
> virtualization to consolidate on 1 or 2 servers and thus would find it very
> difficult to 'prove' that an issue is not caused by non-MS virtualization.
>
> I also wanted to make sure that others were interpreting that statement the
> same way that I was. :-)
>
> Don't get me wrong, I am actually very excited about being able to have this
> conversation at all, since there was no virtualization support whatsoever
> until GP 10.0. At the same time, I want to be realistic with what we are
> recommending to our clients.
>
> --
> Victoria Yudin
> Dynamics GP MVP
> Want to use Crystal Reports with GP?
> http://www.flex-solutions.com/gpreports.html
> blog: http://www.victoriayudin.com
> |
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Mariano,
Yes, agreed. I was not so much looking for an 'official' answer, more of a
discussion, that's why I decided to talk about that here. :-)
--
Victoria Yudin
Dynamics GP MVP
Want to use Crystal Reports with GP?
http://www.flex-solutions.com/gpreports.html
blog: http://www.victoriayudin.com
"Mariano Gomez" <MarianoGomez@discussions.microsoft.com> wrote in message
news:5408CFFC-96D0-49D4-B615-6BF8BB2800ED@microsoft.com...
>I have no issues with what you are saying and take nothing personally, but
>I
> do know this forum may not be the right place to answer your question
> either,
> as we are all just "interpreting", hence my comment about my personal
> opinions on this forum.
>
> Nonetheless, what I personally interpret from the statement is nothing
> more
> than I have heard from MS for the past 15 years and that is, "if you do
> decide to go with any of these "supported" configurations, BUT you do
> decide
> to add something we have not personally tested outside of what we already
> tested, then it's your responsibility to convince us that whatever you
> added
> is not causing the issue to begin with."
>
> In other words, as long as you follow the exact configuration MS tested,
> you
> should be just fine in obtaining support. I guess this is no different for
> any of their products.
>
> Best regards,
> --
> MG.-
> Mariano Gomez, MIS, MCP, PMP
> Maximum Global Business, LLC
> http://www.maximumglobalbusiness.com
> The Dynamics GP Blogster at http://dynamicsgpblogster.blogspot.com
>
>
> "Victoria [MVP]" wrote:
>
>> Mariano,
>>
>> I am actually much less worried about the Fortune 1000 clients who have
>> the
>> wherewithal to afford premium support and reproduce issues on a different
>> environment. I am more concerned with a smaller company that is setting
>> up
>> virtualization to consolidate on 1 or 2 servers and thus would find it
>> very
>> difficult to 'prove' that an issue is not caused by non-MS
>> virtualization.
>>
>> I also wanted to make sure that others were interpreting that statement
>> the
>> same way that I was. :-)
>>
>> Don't get me wrong, I am actually very excited about being able to have
>> this
>> conversation at all, since there was no virtualization support whatsoever
>> until GP 10.0. At the same time, I want to be realistic with what we are
>> recommending to our clients.
>>
>> --
>> Victoria Yudin
>> Dynamics GP MVP
>> Want to use Crystal Reports with GP?
>> http://www.flex-solutions.com/gpreports.html
>> blog: http://www.victoriayudin.com
>>
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So why do you have to tell them what you configuration is? I used to
work for a big software company that had silly rules about running on
non-approved hardware. Most customers quickly caught on that if you
don't tell, support never asks (and if they do lie). Put the burdon on
the support team to show you it's something unique in your
configuration. I understand from MS stand point there are too many
options for them to test everything, but at the same time, most
hardware and virtualization is not the cause of 99.9% of the problems
people encounter. I don't see why customers let software companies get
away with silly restrictions. There are other choices.
On Sep 22, 1:08 pm, "Victoria [MVP]" <victo...@flex-solutions.com>
wrote:
> Mariano,
>
> Yes, agreed. I was not so much looking for an 'official' answer, more of a
> discussion, that's why I decided to talk about that here. :-)
>
> --
> Victoria Yudin
> Dynamics GP MVP
> Want to use Crystal Reports with GP?http://www.flex-solutions.com/gpreports.html
> blog:http://www.victoriayudin.com
>
> "Mariano Gomez" <MarianoGo...@discussions.microsoft.com> wrote in message
>
> news:5408CFFC-96D0-49D4-B615-6BF8BB2800ED@microsoft.com...
>
>
>
> >I have no issues with what you are saying and take nothing personally, but
> >I
> > do know this forum may not be the right place to answer your question
> > either,
> > as we are all just "interpreting", hence my comment about my personal
> > opinions on this forum.
>
> > Nonetheless, what I personally interpret from the statement is nothing
> > more
> > than I have heard from MS for the past 15 years and that is, "if you do
> > decide to go with any of these "supported" configurations, BUT you do
> > decide
> > to add something we have not personally tested outside of what we already
> > tested, then it's your responsibility to convince us that whatever you
> > added
> > is not causing the issue to begin with."
>
> > In other words, as long as you follow the exact configuration MS tested,
> > you
> > should be just fine in obtaining support. I guess this is no different for
> > any of their products.
>
> > Best regards,
> > --
> > MG.-
> > Mariano Gomez, MIS, MCP, PMP
> > Maximum Global Business, LLC
> >http://www.maximumglobalbusiness.com
> > The Dynamics GP Blogster athttp://dynamicsgpblogster.blogspot.com
>
> > "Victoria [MVP]" wrote:
>
> >> Mariano,
>
> >> I am actually much less worried about the Fortune 1000 clients who have
> >> the
> >> wherewithal to afford premium support and reproduce issues on a different
> >> environment. I am more concerned with a smaller company that is setting
> >> up
> >> virtualization to consolidate on 1 or 2 servers and thus would find it
> >> very
> >> difficult to 'prove' that an issue is not caused by non-MS
> >> virtualization.
>
> >> I also wanted to make sure that others were interpreting that statement
> >> the
> >> same way that I was. :-)
>
> >> Don't get me wrong, I am actually very excited about being able to have
> >> this
> >> conversation at all, since there was no virtualization support whatsoever
> >> until GP 10.0. At the same time, I want to be realistic with what we are
> >> recommending to our clients.
>
> >> --
> >> Victoria Yudin
> >> Dynamics GP MVP
> >> Want to use Crystal Reports with GP?
> >>http://www.flex-solutions.com/gpreports.html
> >> blog:http://www.victoriayudin.com- Hide quoted text -
>
> - Show quoted text -
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