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The beta product is explicitly unsupported, and there are clear warnings at
the download site about use on production machines. I can assure you that
Microsoft does care, the customer support folks are not in a position to
support the beta product.
The 5807 definitions are out there on the distribution servers. Issues with
caches, either ISP's caches, or perhaps on corporate networks, have dogged
the definition update process throughout beta1, and they are a problem with
this update.
--
"pjdohr@roushind.com" <pjdohrroushindcom@discussions.microsoft.com> wrote in
message news:38BA2209-EF33-460C-984C-3A4F6B92B6AD@microsoft.com...
> Also noticed that when I called Microsoft customer support they did not
> seem
> to really care. I am removing AS for now.
> --
> someonepostingmessages@discussions.microsoft.com
>
>
> "Bill Sanderson" wrote:
>
>> This is being corrected with a rev to the definitions, which should be
>> available in the next few hours, if not already.
>>
>> --
>>
>> "Gary" <Gary@discussions.microsoft.com> wrote in message
>> news:F1E8787E-1C07-45DD-9088-081A5A5E7651@microsoft.com...
>> > Had the same this happen this morning to both computers at work. We
>> > have
>> > the
>> > corp. addition of norton anti virus. I cannot now reinstall norton or
>> > unistall and have an explaination point on the virus shield also.
>> >
>> > "Denny" wrote:
>> >
>> >> I downloaded the latest Microsoft Anti-Spyware definitions (February
>> >> 10,
>> >> 2006
>> >> at 8:53:10 AM) and ran a LiveUpdate in Norton Anti-Virus corporate
>> >> edition
>> >> this morning. After downloading, I ran a scan in both NAV and MSAS.
>> >> The
>> >> NAV
>> >> scan detected nothing but MSAS detected the PWS.Bancos.A password
>> >> stealer
>> >> on
>> >> my computer.
>> >>
>> >> MSAS said there were 1405 infected registry locations and most of the
>> >> reported infected locations look like they were associated with Norton
>> >> Anti-Virus. Our systems here are auto-protected with a NAV server.
>> >>
>> >> I had MSAS remove the threat. Now, after reboting NAV is disabled and
>> >> I
>> >> cannot start it from the 'Open Symantec AntiVirus...' menu item when I
>> >> click
>> >> on the SysTray icon, nor can I find NAV in Add/Remove programs to
>> >> repair
>> >> it.
>> >> The NAV SysTray icon has an exclamation point. MSAS appears to be
>> >> working
>> >> normally.
>> >>
>> >> Does anyone have any ideas?
>> >>
>> >> Thanks!
>>
>>
>>
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 Answer |
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Bill - System restore may well help.
Use System Restore to restore to a restore point before Midnight February
9th.
That should revive Symantec Antivirus. Then make sure Microsoft Antivirus
is on definitions 5807, and that if you go to Help, about, and hit
diagnostics, you see 160/160 at the end of one of the lines.
--
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:EF429DA9-25C1-46DE-AF5A-E5E3D34DE43C@microsoft.com...
>I have the same problem, but I attempt to uninstall norton av and it
>doesn't
> uninstall. I have norton 8.1 CE on, so I tried installing norton CE v10
> and
> it wouldn't install over the older version. Any ideas on getting Norton on
> my
> System?
>
> "Bill Sanderson" wrote:
>
>> Please download definition set 5807--available now--it should fix this
>> False
>> Positive.
>>
>> --
>>
>> "Gary" <Gary@discussions.microsoft.com> wrote in message
>> news:4797D7C6-3C29-4FD1-81A9-090AA6E2A2B5@microsoft.com...
>> >I called micosoft this afternoon, they are aware of the problem but they
>> >dont
>> > have a fix for it yet. Something to due with a conflict between beta
>> > and
>> > the
>> > corporate addition of anti virus.
>> >
>> > "Denny" wrote:
>> >
>> >> I downloaded the latest Microsoft Anti-Spyware definitions (February
>> >> 10,
>> >> 2006
>> >> at 8:53:10 AM) and ran a LiveUpdate in Norton Anti-Virus corporate
>> >> edition
>> >> this morning. After downloading, I ran a scan in both NAV and MSAS.
>> >> The
>> >> NAV
>> >> scan detected nothing but MSAS detected the PWS.Bancos.A password
>> >> stealer
>> >> on
>> >> my computer.
>> >>
>> >> MSAS said there were 1405 infected registry locations and most of the
>> >> reported infected locations look like they were associated with Norton
>> >> Anti-Virus. Our systems here are auto-protected with a NAV server.
>> >>
>> >> I had MSAS remove the threat. Now, after reboting NAV is disabled and
>> >> I
>> >> cannot start it from the 'Open Symantec AntiVirus...' menu item when I
>> >> click
>> >> on the SysTray icon, nor can I find NAV in Add/Remove programs to
>> >> repair
>> >> it.
>> >> The NAV SysTray icon has an exclamation point. MSAS appears to be
>> >> working
>> >> normally.
>> >>
>> >> Does anyone have any ideas?
>> >>
>> >> Thanks!
>>
>>
>>
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