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Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
Norton program files grouping.
Then clear temp files & reboot
Try checking Norton site for the completely remove utility, older versions
of Norton had such & I assume the same is true for your version
AV apps often cause problems when intergrated into Outlook
"CliffB" <CliffB@discussions.microsoft.com> wrote in message
news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> Thanks for the quick reply. No I have not ... primarily because the
> Norton
> distribution was preloaded to this shiny new laptop which did not include
> a
> Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
>
> Cliff
>
> "DL" wrote:
>
>> Have you uninstalled Norton, then use the tool available on Norton web
>> site
>> to completely remove?
>>
>> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
>> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
>> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
>> > Outlook;
>> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
>> > "idle
>> > time scan" hang DURING an Outlook send/receive that was apparrently
>> > hung
>> > due
>> > to Norton.
>> >
>> > I have attempted several published fixes including Scanpst,
>> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
>> > uninstall/reinstall Outlook, turning Norton 2009 off during my process,
>> > etc.
>> >
>> > On reinstall (after running DeleteOutlookProfiles), I create a new
>> > profile
>> > and a new Outlook PST ... still receive the "cannot open..." error.
>> >
>> > Any further suggestions - hopefully short of resorting to my recovery
>> > image?
>> >
>> > Thanks,
>> >
>> > Cliff
>>
>>
>>
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I did a complete Norton removal (using the removal tool on the Norton site)
under the guidance of a Norton rep via an Internet session. Outlook still
failed to start with same error dialog.
Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled Norton.
Run Office repair. Reinstall Outlook and configured for a new PST.
Outlook still will not start ... displays "Cannot open the Outlook Window".
Cliff
"DL" wrote:
> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in the
> Norton program files grouping.
> Then clear temp files & reboot
> Try checking Norton site for the completely remove utility, older versions
> of Norton had such & I assume the same is true for your version
> AV apps often cause problems when intergrated into Outlook
>
> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> > Thanks for the quick reply. No I have not ... primarily because the
> > Norton
> > distribution was preloaded to this shiny new laptop which did not include
> > a
> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
> >
> > Cliff
> >
> > "DL" wrote:
> >
> >> Have you uninstalled Norton, then use the tool available on Norton web
> >> site
> >> to completely remove?
> >>
> >> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> >> > Outlook;
> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> >> > "idle
> >> > time scan" hang DURING an Outlook send/receive that was apparrently
> >> > hung
> >> > due
> >> > to Norton.
> >> >
> >> > I have attempted several published fixes including Scanpst,
> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my process,
> >> > etc.
> >> >
> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> >> > profile
> >> > and a new Outlook PST ... still receive the "cannot open..." error.
> >> >
> >> > Any further suggestions - hopefully short of resorting to my recovery
> >> > image?
> >> >
> >> > Thanks,
> >> >
> >> > Cliff
> >>
> >>
> >>
>
>
> |
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Don't reinstall Norton!
With Norton completely removed from your system, then set about repairing /
configuring outlook
Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont
fix
"CliffB" <CliffB@discussions.microsoft.com> wrote in message
news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com...
>I did a complete Norton removal (using the removal tool on the Norton site)
> under the guidance of a Norton rep via an Internet session. Outlook still
> failed to start with same error dialog.
>
> Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
> Norton.
> Run Office repair. Reinstall Outlook and configured for a new PST.
>
> Outlook still will not start ... displays "Cannot open the Outlook
> Window".
>
> Cliff
>
> "DL" wrote:
>
>> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
>> the
>> Norton program files grouping.
>> Then clear temp files & reboot
>> Try checking Norton site for the completely remove utility, older
>> versions
>> of Norton had such & I assume the same is true for your version
>> AV apps often cause problems when intergrated into Outlook
>>
>> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
>> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
>> > Thanks for the quick reply. No I have not ... primarily because the
>> > Norton
>> > distribution was preloaded to this shiny new laptop which did not
>> > include
>> > a
>> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
>> >
>> > Cliff
>> >
>> > "DL" wrote:
>> >
>> >> Have you uninstalled Norton, then use the tool available on Norton web
>> >> site
>> >> to completely remove?
>> >>
>> >> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
>> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
>> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
>> >> > Outlook;
>> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
>> >> > "idle
>> >> > time scan" hang DURING an Outlook send/receive that was apparrently
>> >> > hung
>> >> > due
>> >> > to Norton.
>> >> >
>> >> > I have attempted several published fixes including Scanpst,
>> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same
>> >> > error),
>> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my
>> >> > process,
>> >> > etc.
>> >> >
>> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
>> >> > profile
>> >> > and a new Outlook PST ... still receive the "cannot open..." error.
>> >> >
>> >> > Any further suggestions - hopefully short of resorting to my
>> >> > recovery
>> >> > image?
>> >> >
>> >> > Thanks,
>> >> >
>> >> > Cliff
>> >>
>> >>
>> >>
>>
>>
>>
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With Norton completely removed bythe published Norton removal tool;all
profiles had been removed with the DeleteOutlookProfiles utility; Outlook was
installed from the control panel/resident .cab files; installation was
successful; initial invocation of Outlook configured a profile and
successfully 'tested' to my ISP mail; configuration process indicated a new
.pst was being created; THEN displayed "cannot open Outlook window".
Confirming, Norton has been removed and error still occurs.
I guess I am now hoping for a registry hack or something to avoid rebuilding
the system from the recovery media.
thanks...
"DL" wrote:
> Don't reinstall Norton!
> With Norton completely removed from your system, then set about repairing /
> configuring outlook
> Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont
> fix
>
> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
> news:234E1473-0CC1-4C05-8057-7C66C88986E6@microsoft.com...
> >I did a complete Norton removal (using the removal tool on the Norton site)
> > under the guidance of a Norton rep via an Internet session. Outlook still
> > failed to start with same error dialog.
> >
> > Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
> > Norton.
> > Run Office repair. Reinstall Outlook and configured for a new PST.
> >
> > Outlook still will not start ... displays "Cannot open the Outlook
> > Window".
> >
> > Cliff
> >
> > "DL" wrote:
> >
> >> Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
> >> the
> >> Norton program files grouping.
> >> Then clear temp files & reboot
> >> Try checking Norton site for the completely remove utility, older
> >> versions
> >> of Norton had such & I assume the same is true for your version
> >> AV apps often cause problems when intergrated into Outlook
> >>
> >> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
> >> news:A21884B2-6FE7-40FE-9B29-CEF55CD9192A@microsoft.com...
> >> > Thanks for the quick reply. No I have not ... primarily because the
> >> > Norton
> >> > distribution was preloaded to this shiny new laptop which did not
> >> > include
> >> > a
> >> > Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.
> >> >
> >> > Cliff
> >> >
> >> > "DL" wrote:
> >> >
> >> >> Have you uninstalled Norton, then use the tool available on Norton web
> >> >> site
> >> >> to completely remove?
> >> >>
> >> >> "CliffB" <CliffB@discussions.microsoft.com> wrote in message
> >> >> news:4DF24070-B33A-409F-82A5-C18385FD6739@microsoft.com...
> >> >> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
> >> >> > Outlook;
> >> >> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
> >> >> > "idle
> >> >> > time scan" hang DURING an Outlook send/receive that was apparrently
> >> >> > hung
> >> >> > due
> >> >> > to Norton.
> >> >> >
> >> >> > I have attempted several published fixes including Scanpst,
> >> >> > DeleteOutlookProfiles, running Outlook with /safe switch (same
> >> >> > error),
> >> >> > uninstall/reinstall Outlook, turning Norton 2009 off during my
> >> >> > process,
> >> >> > etc.
> >> >> >
> >> >> > On reinstall (after running DeleteOutlookProfiles), I create a new
> >> >> > profile
> >> >> > and a new Outlook PST ... still receive the "cannot open..." error.
> >> >> >
> >> >> > Any further suggestions - hopefully short of resorting to my
> >> >> > recovery
> >> >> > image?
> >> >> >
> >> >> > Thanks,
> >> >> >
> >> >> > Cliff
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
> |
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Hi CliffB,
I've experienced the same symptoms since yesterday, though I'm not running
Norton: Yesterday, outlook and vs2008 appeared to hang at the same time
(similar to what you are describing) and I couldn't even terminate the
processes via task manager.
I did a hard-reset and this morning I'm getting the exact message you are.
I've tried the whole uninstall this, fix that routine and getting nowhere
fast. It would be nice if the event log had something more substantial in it
to help in diagnosis.
I'm on win2k8 server (64-bit). Any news on a solution apart from the most
brutal options (clean install) yet?
Thanks
-- Dan
"CliffB" wrote:
> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.
>
> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
>
> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.
>
> Any further suggestions - hopefully short of resorting to my recovery image?
>
> Thanks,
>
> Cliff |
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Ok mate, I got it going...
Now this is a bit vague because I was trying to reset everything but the
process was:
1) Removed my ost (yes I'm using exchange) - well I renamed it
outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
renamed my archive folder in C:\Documents and Settings\USERNAME\Local
Settings\Application Data\Microsoft\Outlook
2) Uninstalled all addins
3) found this page and started playing with no success
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
... UNTIL I ran Outlook.exe /resetnavpane
Clears and regenerates the Navigation Pane for the current profile. Removes
all Shortcuts and Favorite Folders. Has the same effect as deleting
profilename.xml in your user directory.
After this, I was able to get back into outlook!
The only clue as to why this may have worked is because when I got the
problem, another XML file on my machine (required to run one of my
development programs) had also become corrupted - I can only guess that
perhaps the profilename.xml possibly became corrupted in a similar kind of
way...
I'm really sorry I cannot give any more detail: I've been effectively
button-mashing (ok, running varous command-line switches mainly to do with
"cleaning" stuff) but it only worked once this switch was executed.
It may be a combination or specifically this switch, but I hope this
provides a little bit of a clue...
-- Dan
"CliffB" wrote:
> Since I have a second machine, I have been living with the issue on my Vista
> machine. I have not heard any 'fixes' although it seems there are more
> reports like ours.
>
> Resisting a complete rebuild ...
>
> Cliff
>
> "CliffB" wrote:
>
> > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > to Norton.
> >
> > I have attempted several published fixes including Scanpst,
> > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> >
> > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > and a new Outlook PST ... still receive the "cannot open..." error.
> >
> > Any further suggestions - hopefully short of resorting to my recovery image?
> >
> > Thanks,
> >
> > Cliff |
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You are 'The Man'!
This is farther into Windows stuff than I usually go ... profilename.xml was
not something of which I was aware.
Outlook.exe /resetnavpane appears to have resolved the problem.
Thanks VERY Much!
CliffB
"Dan Thomas" wrote:
> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff |
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You are 'The Man'!
This is farther into Windows stuff than I usually go ... profilename.xml was
not something of which I was aware.
Outlook.exe /resetnavpane appears to have resolved the problem.
Thanks VERY Much!
CliffB
"Dan Thomas" wrote:
> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff |
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