Click Here to Install Silverlight*
United StatesChange|All Microsoft Sites|Sign in
Microsoft
|Communities Home|Communities Worldwide
  msxml4-KB927978 in Windows Update  
 |  Edit my Profile  |  Help
 
     
   
 
 
 
aellia 1/8/2007 3:11 AM PST
  Question
  Could someone please tell me if this would work to stop the 30 page list of
the updates that have been put on my computer? They are all the same one
Many thanks

MSXML 4.0 SP2 Security Update (KB927978)
Their reply was:
That is a big complaint voiced by many people in recent weeks. So far this
Microsoft fix seems to work:


Reinstall MSXML 4.00 sp2
http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7...9561629

2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the "msxml.msi" file on
the Desktop. Then the installation will be performed automatically.
4. If you receive three options "Modify", "Repair", and "Remove", please
click "Remove" and follow the instructions to remove MSXML 4.0 Service Pack
2.

5. After removing it, please double-click "msxml.msi" file again, click
"Install Now" button, and then follow the instructions.

After reinstalling MSXML 4.0 Service Pack 2, please move on to step 2 to
install the update KB927978.

Step 2: Reinstall MSXML 4.0 SP2 Security Update (KB927978)
============================================
1. Please download the update from the following link:
http://download.microsoft.com/download/e/2/e/e2e92e52-210b-4774-8cd9-3...0130141

2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the
"msxml4-KB927978-enu.exe" file on the Desktop. Then the installation will be
performed automatically.

4. After finishing the above steps, please check the result on the Windows
Update website again.
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
DL 1/8/2007 10:09 AM PST
  Answer
  If you are saying the update keeps failing, then follow the instructions in
your post.
Those instructions were supplied by MS Tech

"aellia" <aellia@discussions.microsoft.com> wrote in message
news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> Could someone please tell me if this would work to stop the 30 page list
of
> the updates that have been put on my computer? They are all the same one
> Many thanks
>
> MSXML 4.0 SP2 Security Update (KB927978)
> Their reply was:
> That is a big complaint voiced by many people in recent weeks. So far this
> Microsoft fix seems to work:
>
>
> Reinstall MSXML 4.00 sp2
>
>
http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7...9561629
>
> 2. When the File Download window appears, please click the Save button,
and
> follow the directions to save it to the Desktop.
> 3. After downloading this file, please double-click the "msxml.msi" file
on
> the Desktop. Then the installation will be performed automatically.
> 4. If you receive three options "Modify", "Repair", and "Remove", please
> click "Remove" and follow the instructions to remove MSXML 4.0 Service
Pack
> 2.
>
> 5. After removing it, please double-click "msxml.msi" file again, click
> "Install Now" button, and then follow the instructions.
>
> After reinstalling MSXML 4.0 Service Pack 2, please move on to step 2 to
> install the update KB927978.
>
> Step 2: Reinstall MSXML 4.0 SP2 Security Update (KB927978)
> ============================================
> 1. Please download the update from the following link:
>
>
http://download.microsoft.com/download/e/2/e/e2e92e52-210b-4774-8cd9-3...0130141
>
> 2. When the File Download window appears, please click the Save button,
and
> follow the directions to save it to the Desktop.
> 3. After downloading this file, please double-click the
> "msxml4-KB927978-enu.exe" file on the Desktop. Then the installation will
be
> performed automatically.
>
> 4. After finishing the above steps, please check the result on the Windows
> Update website again.


 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
aellia 1/8/2007 11:08 AM PST
   
  Thank you,DL.
A friend emailed me the instructions,so I didn't know where they originated.
I never get any warning that the update has failed. I see there are lots of
documents associated with it on my hardrive when I look at explorer. My
computer is only six weeks old


"DL" wrote:

> If you are saying the update keeps failing, then follow the instructions in
> your post.
> Those instructions were supplied by MS Tech
>
> "aellia" <aellia@discussions.microsoft.com> wrote in message
> news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > Could someone please tell me if this would work to stop the 30 page list
> of
> > the updates that have been put on my computer? They are all the same one
> > Many thanks> >
> > MSXML 4.0 SP2 Security Update (KB927978)
> >
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
DL 1/8/2007 12:05 PM PST
   
  If the update has not failed, I'm unclear as to what '30 page list' you are
refering to

"aellia" <aellia@discussions.microsoft.com> wrote in message
news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> Thank you,DL.
> A friend emailed me the instructions,so I didn't know where they
originated.
> I never get any warning that the update has failed. I see there are lots
of
> documents associated with it on my hardrive when I look at explorer. My
> computer is only six weeks old
>
>
> "DL" wrote:
>
> > If you are saying the update keeps failing, then follow the instructions
in
> > your post.
> > Those instructions were supplied by MS Tech
> >
> > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > Could someone please tell me if this would work to stop the 30 page
list
> > of
> > > the updates that have been put on my computer? They are all the same
one
> > > Many thanks> >
> > > MSXML 4.0 SP2 Security Update (KB927978)
> > >


 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
aellia 1/9/2007 1:04 PM PST
   
  When I go to the updates site and click on "View My History" there are 30
pages all with the same update on

"DL" wrote:

> If the update has not failed, I'm unclear as to what '30 page list' you are
> refering to
>
> "aellia" <aellia@discussions.microsoft.com> wrote in message
> news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> > Thank you,DL.
> > A friend emailed me the instructions,so I didn't know where they
> originated.
> > I never get any warning that the update has failed. I see there are lots
> of
> > documents associated with it on my hardrive when I look at explorer. My
> > computer is only six weeks old
> >
> >
> > "DL" wrote:
> >
> > > If you are saying the update keeps failing, then follow the instructions
> in
> > > your post.
> > > Those instructions were supplied by MS Tech
> > >
> > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > > Could someone please tell me if this would work to stop the 30 page
> list
> > > of
> > > > the updates that have been put on my computer? They are all the same
> one
> > > > Many thanks> >
> > > > MSXML 4.0 SP2 Security Update (KB927978)
> > > >
>
>
>
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
DL 1/9/2007 3:23 PM PST
   
  Then the update is failing.
Usually in the history list there is an indication of failure

"aellia" <aellia@discussions.microsoft.com> wrote in message
news:9C949A8F-2378-4C6D-A866-B2F510E6795E@microsoft.com...
> When I go to the updates site and click on "View My History" there are 30
> pages all with the same update on
>
> "DL" wrote:
>
> > If the update has not failed, I'm unclear as to what '30 page list' you
are
> > refering to
> >
> > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> > > Thank you,DL.
> > > A friend emailed me the instructions,so I didn't know where they
> > originated.
> > > I never get any warning that the update has failed. I see there are
lots
> > of
> > > documents associated with it on my hardrive when I look at explorer.
My
> > > computer is only six weeks old
> > >
> > >
> > > "DL" wrote:
> > >
> > > > If you are saying the update keeps failing, then follow the
instructions
> > in
> > > > your post.
> > > > Those instructions were supplied by MS Tech
> > > >
> > > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > > > Could someone please tell me if this would work to stop the 30
page
> > list
> > > > of
> > > > > the updates that have been put on my computer? They are all the
same
> > one
> > > > > Many thanks> >
> > > > > MSXML 4.0 SP2 Security Update (KB927978)
> > > > >
> >
> >
> >


 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
aellia 1/9/2007 3:38 PM PST
   
  I've just looked again again
"Windows XP MSXML 4.0 SP2 Security Update (KB927978) 09 January 2007
Automatic Updates " and this is what they all say and there is a green tick
beside each one, 40 pages full now!



"aellia" wrote:

> When I go to the updates site and click on "View My History" there are 30
> pages all with the same update on
>
> "DL" wrote:
>
> > If the update has not failed, I'm unclear as to what '30 page list' you are
> > refering to
> >
> > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> > > Thank you,DL.
> > > A friend emailed me the instructions,so I didn't know where they
> > originated.
> > > I never get any warning that the update has failed. I see there are lots
> > of
> > > documents associated with it on my hardrive when I look at explorer. My
> > > computer is only six weeks old
> > >
> > >
> > > "DL" wrote:
> > >
> > > > If you are saying the update keeps failing, then follow the instructions
> > in
> > > > your post.
> > > > Those instructions were supplied by MS Tech
> > > >
> > > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > > > Could someone please tell me if this would work to stop the 30 page
> > list
> > > > of
> > > > > the updates that have been put on my computer? They are all the same
> > one
> > > > > Many thanks> >
> > > > > MSXML 4.0 SP2 Security Update (KB927978)
> > > > >
> >
> >
> >
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
DL 1/9/2007 3:57 PM PST
  Answer
  Not sure whats occuring there, If this was me I would follow reinstall
article

"aellia" <aellia@discussions.microsoft.com> wrote in message
news:6BEB2D87-1BB2-4249-BEB2-0A9ACD3ACE99@microsoft.com...
> I've just looked again again
> "Windows XP MSXML 4.0 SP2 Security Update (KB927978) 09 January 2007
> Automatic Updates " and this is what they all say and there is a green
tick
> beside each one, 40 pages full now!
>
>
>
> "aellia" wrote:
>
> > When I go to the updates site and click on "View My History" there are
30
> > pages all with the same update on
> >
> > "DL" wrote:
> >
> > > If the update has not failed, I'm unclear as to what '30 page list'
you are
> > > refering to
> > >
> > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> > > > Thank you,DL.
> > > > A friend emailed me the instructions,so I didn't know where they
> > > originated.
> > > > I never get any warning that the update has failed. I see there are
lots
> > > of
> > > > documents associated with it on my hardrive when I look at explorer.
My
> > > > computer is only six weeks old
> > > >
> > > >
> > > > "DL" wrote:
> > > >
> > > > > If you are saying the update keeps failing, then follow the
instructions
> > > in
> > > > > your post.
> > > > > Those instructions were supplied by MS Tech
> > > > >
> > > > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > > > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > > > > Could someone please tell me if this would work to stop the 30
page
> > > list
> > > > > of
> > > > > > the updates that have been put on my computer? They are all the
same
> > > one
> > > > > > Many thanks> >
> > > > > > MSXML 4.0 SP2 Security Update (KB927978)
> > > > > >
> > >
> > >
> > >


 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
aellia 1/9/2007 4:03 PM PST
   
  Me neither. I'm too scared to do the reinstall. I'm a mere old lady with not
much *know how*. Thanks for your help. It's appreciated


"DL" wrote:

> Not sure whats occuring there, If this was me I would follow reinstall
> article
>
> "aellia" <aellia@discussions.microsoft.com> wrote in message
> news:6BEB2D87-1BB2-4249-BEB2-0A9ACD3ACE99@microsoft.com...
> > I've just looked again again
> > "Windows XP MSXML 4.0 SP2 Security Update (KB927978) 09 January 2007
> > Automatic Updates " and this is what they all say and there is a green
> tick
> > beside each one, 40 pages full now!
> >
> >
> >
> > "aellia" wrote:
> >
> > > When I go to the updates site and click on "View My History" there are
> 30
> > > pages all with the same update on
> > >
> > > "DL" wrote:
> > >
> > > > If the update has not failed, I'm unclear as to what '30 page list'
> you are
> > > > refering to
> > > >
> > > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > > news:C00C2D8F-8355-4C7C-9C8E-6C859066EB4C@microsoft.com...
> > > > > Thank you,DL.
> > > > > A friend emailed me the instructions,so I didn't know where they
> > > > originated.
> > > > > I never get any warning that the update has failed. I see there are
> lots
> > > > of
> > > > > documents associated with it on my hardrive when I look at explorer.
> My
> > > > > computer is only six weeks old
> > > > >
> > > > >
> > > > > "DL" wrote:
> > > > >
> > > > > > If you are saying the update keeps failing, then follow the
> instructions
> > > > in
> > > > > > your post.
> > > > > > Those instructions were supplied by MS Tech
> > > > > >
> > > > > > "aellia" <aellia@discussions.microsoft.com> wrote in message
> > > > > > news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> > > > > > > Could someone please tell me if this would work to stop the 30
> page
> > > > list
> > > > > > of
> > > > > > > the updates that have been put on my computer? They are all the
> same
> > > > one
> > > > > > > Many thanks> >
> > > > > > > MSXML 4.0 SP2 Security Update (KB927978)
> > > > > > >
> > > >
> > > >
> > > >
>
>
>
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
DL 1/10/2007 7:15 AM PST
   
  The details below, were supplied to me direct by MS Tech (Update support)
------------------------------------

Reinstall MSXML 4.00 sp2

http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7d249561629c/msxml.msi

2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the "msxml.msi" file on
the Desktop. Then the installation will be performed automatically.
4. If you receive three options "Modify", "Repair", and "Remove", please
click "Remove" and follow the instructions to remove MSXML 4.0 Service Pack
2.

5. After removing it, please double-click "msxml.msi" file again, click
"Install Now" button, and then follow the instructions.

After reinstalling MSXML 4.0 Service Pack 2, please move on to step 2 to
install the update KB927978.

Step 2: Reinstall MSXML 4.0 SP2 Security Update (KB927978)
============================================
1. Please download the update from the following link:

http://download.microsoft.com/download/e/2/e/e2e92e52-210b-4774-8cd9-3a7a0130141d/msxml4-KB927978-enu.exe

2. When the File Download window appears, please click the Save button, and
follow the directions to save it to the Desktop.
3. After downloading this file, please double-click the
"msxml4-KB927978-enu.exe" file on the Desktop. Then the installation will be
performed automatically.

4. After finishing the above steps, please check the result on the Windows
Update website again.
------------------------------------------
Above copied from an MS support mail, se if it helps







 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
Ryan Hope 1/16/2007 2:26 PM PST
   
  We are investigating something right now that _may_ shed some light on this issue. We use the MSXML4 SP2 merge module provided by Microsoft as part of our installation package. When KB927978 is installed on the machine, the merge module from MS doesn't recognize that this KB has been applied. If a self repair gets triggered, the MSXML4 SP2 merge module causes KB927978 to be overwritten. Then windows update re-applies KB927978, which triggers a self repair of our product, etc, etc.

I've seen some posts elsewhere that this problem goes away if the person disables their AV product (not ours). I'm guessing that this AV product must have used MSXML4 SP2 merge module. Maybe this hint will allow others to figure out what's going on.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
 
 
Robert Aldwinckle 1/9/2007 11:43 PM PST
  Answer
  "aellia" <aellia@discussions.microsoft.com> wrote in message news:D4E842DF-8595-42F3-B4C2-BFB28D3D4A5A@microsoft.com...
> Could someone please tell me if this would work to stop the 30 page list of
> the updates that have been put on my computer? They are all the same one


Probably. An update's main purpose is to change the versions of
the modules that it contains--all the modules that it contains.
If some of them don't change, e.g. if they are in use and a deferred
copy of them is scheduled but not done (etc.) then you could have the
situation where the update "installs" but the modules in it are not updated.
Hence, the update would be reoffered via AU or WU/MU.

The procedure you have been given would be designed to try to
make sure that the (implied) pre-requisites of the update are installed
before the update was installed (e.g. undo any partial update which
might have been done as a result of all the other attempts)
and also to do it manually in case part of the problem installing it is
the update agent you have been using.


HTH

Robert Aldwinckle
---


> Many thanks
>
> MSXML 4.0 SP2 Security Update (KB927978)
> Their reply was:
> That is a big complaint voiced by many people in recent weeks. So far this
> Microsoft fix seems to work:

....


 
  Was this post helpful to you?  
 
 
  Reply | Print post   TopTop  
 
 
  Return to Microsoft Communities  Notify me of replies  
 
Windows Live ID

© 2009 Microsoft Corporation. All rights reserved. Contact Us |Terms of Use |Trademarks |Privacy Statement