4-page Case Study Compass Point Business Services Public-Sector Service Provider Uses ERP and CRM Systems to Deliver Huge Savings and Excellent Service Quality
Two district councils in the United Kingdom formed Compass Point Business Services (CPBS) to provide shared, back-office and frontline service delivery and enable the savings and efficiencies public-sector entities must achieve. CPBS required a robust business infrastructure to enable effective service delivery. Engaging with Hitachi Solutions and Microsoft, the company implemented Microsoft Dynamics AX 2012 and Microsoft Dynamics CRM in integration with specialized business systems. Providing financial, human resources, and benefits management together with constituent services, CPBS uses technology to fulfill the promise of the new business model. The company is on track to deliver savings of an average £3 million (approximately US$4.9 million) per year with new efficiencies. CPBS is also preparing for growth by making its offerings available to other public-sector entities. |
| Publication Date 5/25/2012
Partner(s) Hitachi Solutions
Software and Services Microsoft BizTalk Server Microsoft Sharepoint Server Microsoft Dynamics Microsoft Dynamics CRM Microsoft Dynamics ERP Microsoft Dynamics AX Microsoft Dynamics AX 2012
Industry Government Agencies Government Agencies By Level Local Government Agencies
Country/Region United Kingdom
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| 4-page Case Study Comfy Ukrainian retailer optimizes warehousing with solution based on Microsoft Dynamics
Comfy, a Ukrainian consumer electronics retailer, needed a system to optimize warehousing processes and to help efficiently use the storage area at its logistics center. It implemented warehouse management software from Columbus based on Microsoft Dynamics AX. The solution ensures cuts in costs by increasing storage operations efficiency, decreasing the number of non-productive inventory movements, coordinating employee activities and providing a clear view of their productivity. The system helps to: |
| Publication Date 5/17/2012
Partner(s) Columbus
Software and Services Microsoft SQL Server 2008 R2 Microsoft Dynamics AX
Industry Retail Industry
Country/Region Ukraine
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| 4-page Case Study Aflofarm Farmacja Polska Sp. z o.o. Aflofarm Farmacja Polska Sp. z o.o. with Microsoft Dynamics AX Aflofarm Farmacja Polska Sp. z o.o., which is a manufacturer of drugs, cosmetics and dietary supplements implemented Microsoft Dynamics AX system developed by solutions dedicated to pharmaceutical industry. The implementation was carried out by the I&B Consulting, which introduced functional modules such as finance elements of management accounting, quality control, logistics, manufacturing, project management and transport. The system was validated and adapted to the pharmaceutical legislation and industry standards. The solution streamlines the planning and implementation of manufacturing processed and enables their calculation in real costs with a detailed identification of indirect costs. What’s more, the configuration of the system with mobile devices and barcode system increases the efficiency of employers, and Business Intelligence elements features facilitate business decisions. |
| Publication Date 5/14/2012
Partner(s) I&B Consulting Sp. z o.o.
Software and Services Microsoft Dynamics AX
Industry Chemical Industry Manufacturing
Country/Region Poland
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| 2 page Case Study Continental Tobacco Group Introducing Integrated Microsoft Corporate Management System in the Tobacco Industry
The constantly evolving Continental Tobacco Group wished to update its obsolete corporate management system. The Group sought a solution to resolve slow data processing and recurring data corruption problems. With implementation of user-friendly and integrated Microsoft Dynamics AX, the company expects more efficient operations and full automation of ordering, production, delivery and logistics processes. |
| Publication Date 5/2/2012
Partner(s) Update Consulting
Software and Services Microsoft SQL Server 2008 Windows Server 2008 Microsoft Dynamics AX
Industry Manufacturing Consumer Goods Manufacturing
Country/Region Hungary
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| 4-page Case Study Priva Hortimation ERP software the number one source of information for horticultural environments provider The old, custom-made ERP environment made it difficult to take full advantage of new IT innovations. Information was not easily understandable, while managing the IT environment was labor intensive. The international growth of Priva was delayed by the ancient IT. Therefore, the company made the innovative decision to move all administrative processes to a standard ERP system with a minimum of customization: Dynamics AX. "By standardizing our ERP environment, we can easily expand and respond to our ambition to accelerate international growth objectives." |
| Publication Date 5/2/2012
Partner(s) HSO B.V.
Software and Services Microsoft Dynamics Microsoft Dynamics ERP Microsoft Dynamics AX
Industry Manufacturing Industrial Equipment and Machinery Industry
Country/Region Netherlands
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| 4-page Case Study HB Reavis International property developer gains strong foundation for further growth HB Reavis Group is the leader on the Slovak real estate market. At the end of 2006, it opened offices in the Czech Republic and Hungary, in Poland (in 2008) and in 2010 in Croatia. Thanks to its fast growth it began in 2008 a search for an international, comprehensive information system that would help it sort out not only existing problems with sharing and processing information, but also support its further growth. Ultimately it chose Microsoft Dynamics AX. The latter covered all its needs and offered high-level flexibility and adaptability to the company’s needs.
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| Publication Date 5/2/2012
Partner(s) Alstanet s. r. o.
Software and Services Microsoft Dynamics AX
Industry Professional Services
Country/Region Croatia Czech Republic Hungary Luxembourg Poland Slovakia
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| 2 page Case Study Major West Coast University Continuing Education Program Improves Prospect Experience with Modern CRM Solution
One of the largest professional and continuing education departments in the United States struggled to relate with prospective students throughout a decision process that can be as long as 18 months. Its CRM solution was unstable and had data integrity issues, and some staff avoided adopting it. To improve interactions with prospects and students with a goal of increasing enrollment rates, the department wanted to help staff better understand a prospect’s learning interests and status in the decision life cycle. The department implemented Microsoft Dynamics CRM and has vastly improved uptime, data reliability, and adoption rates and slashed solution management costs. With this modern, flexible CRM solution in place, the department is on track to contribute to the success of self-sustaining continuing education programs and the university as a whole. |
| Publication Date 4/30/2012
Software and Services Microsoft Sharepoint Server Microsoft Dynamics Windows Server Microsoft Dynamics CRM Microsoft Visual Studio Team Foundation Server Microsoft SQL Server 2008 R2 Microsoft Hyper-V Microsoft Dynamics AX 2012
Industry Education Universities
Country/Region United States
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| 2 page Case Study New Island Printing Holdings Ltd. New Island Printing finds greater flexibility and efficiency in Microsoft Dynamics AX
New Island Printing Holdings Ltd. is one of China and Hong Kong’s leading printing, packaging and paper product manufacturers. With around 3,000 employees, roughly half of whom are based at the production plant in Dongguan, Guangdong Province, one of the company’s key requirements is an enterprise resource planning (ERP) system that can maximize efficiency and mitigate the rising labor costs that are a common challenge across the printing industry. In 2003, the company looked for a suitable ERP solution for its production plant in Dongguan. Unfortunately, the solution that was chosen [running on Oracle technologies] proved to be less cost-effective and less user-friendly than had been hoped. In addition, it lacked the flexibility to adapt to the many specific needs of the printing industry. |
| Publication Date 4/26/2012
Partner(s) ACT Solutions Ltd.
Software and Services Microsoft Dynamics AX Technologies Microsoft Dynamics AX
Industry Manufacturing
Country/Region Hong Kong SAR
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| 2 page Case Study Computer Aid Inc. IT Services Firm Deploys Modern ERP Solution, Cuts Support Costs by $400,000
Encouraging a high degree of personal ownership among its staff, Computer Aid Inc. has fostered a culture that has helped it grow to 3,000 employees and more than US$300 million in annual revenue. As the firm expanded into new markets, the task of aggregating operational and financial data became increasingly difficult by using a homegrown ERP system based on 15 individual systems and more than 200 spreadsheets. To give people insight into profitability, performance, and other metrics, Computer Aid implemented Microsoft Dynamics AX. Since then, the firm has cut its billing cycle in half and reduced ERP support costs by 60 percent. Computer Aid consolidated financial and business management of all its operating units in the solution, helping people deliver highly responsive client service and manage operations confidently and profitably, and positioning the firm for future growth. |
| Publication Date 4/19/2012
Software and Services Microsoft Dynamics Microsoft SQL Server 2008 R2 Microsoft SharePoint Server 2010 Microsoft SQL Server PowerPivot for Microsoft Excel Microsoft Dynamics ERP Microsoft Dynamics AX Microsoft Dynamics AX 2009
Industry Professional Services IT Services
Country/Region United States
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| | Publication Date 4/17/2012
Software and Services Microsoft Dynamics AX Microsoft Dynamics AX 3.0
Industry Education Other Services Higher Education Universities
Country/Region Switzerland
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