Customer and Partner Satisfaction Survey
We are constantly attuned to the importance that customers and partners place on their relationship with Microsoft. Improving the quality of our products and services, refining our operations, and making it easier for customers and partners to do business with us are what enable those relationships to grow. We pursue continuous improvement in these and other areas through a range of listening systems such as the one described below.
Twice a year, we engage an independent research company to conduct the Microsoft Customer and Partner Satisfaction Survey, which evaluates our company in key areas such as product quality, innovation, caring about customers, ease of doing business with us, quality of resources, and the overall value of our offerings. The survey generates tens of thousands of responses annually from individuals and organizations in more than 100 countries. Survey participants span all audience segments – from consumers, information workers and small-business owners to software developers, information technology (IT) professionals, global business decision makers and partners.