As an independent Swiss provider of assistance services, that offershigh quality medical, technical and personal emergency call services, Medicall needs a Call-Center solution which is available 24/7. The a highly reliable installation based on Microsoft Lync and the Call-Center expansion LUCS from Luware AG, ensures permanent availability of our emergency call center and guarantees, that callers get the necessary help at any time. Lucs and Microsoft Lync support the natural work flow of the agents and enable them to focus entirely on the caller/customer needs.