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 Agent Communications Panel for Microsoft Dynamics CRM 4.0Brief DescriptionAgent Communications Panel enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system. On This PageQuick Details
OverviewThe Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to Microsoft Dynamics CRM 4.0. It works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.
The Agent Communications Panel is an XAML browser application (XBAP). It is published to a Web server and opened from a Web browser. System Requirements
Server Requirements
The following prerequisites are required for server installation: Supported Operating Systems One of the following 32-bit or 64-bit operating systems is required: Agent Communications Panel supports Hyper-V and Microsoft Virtual Server 2005 R2. It does not support Intel Itanium-based systems. Permissions You must have permissions to access the Microsoft Dynamics CRM Web services.
Supported Operating Systems One of the following 32-bit or 64-bit operating systems is required: InstructionsPlease download and read the ACP_Deployment_Guide before installation or deployment. Files in This DownloadThe links in this section correspond to separate files available in this download. Download the files most appropriate for you.
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