Introduction to Microsoft Customer Care Framework 2005 .NET 2.0 Edition
Brief Description
The purpose of this e-learning module is to introduce you to the CCF architecture, core components, and the CCF programming model.
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Quick Details
| File Name: | CCF01.zip |
| Version: | 1.0 |
| Date Published: | 6/1/2007 |
| Language: | English |
| Download Size: | 18.8 MB |
| Estimated Download Time: | 46 min 56K |
Overview
You will learn about the architectural, development, deployment, and management issues that are introduced by today’s customer service challenge. You will learn how CCF helps you to address these challenges by enabling the rapid integration of existing line of business applications and by maintaining context and data during the agent’s interaction with the customer. 
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System Requirements
- Supported Operating Systems: Windows Vista; Windows XP
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Instructions
After extracting the package, go to respective folder and double click on CCF01.EXE to launch the training.
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