|
|
|
 MOM - Microsoft CRM 1.2 ConnectorBrief DescriptionA third-party component connecting Microsoft Operations Manager (MOM) and Microsoft CRM 1.2. On This PageQuick Details
OverviewThe MOM-CRM Connector is a COM+ component for creating the necessary entries in Microsoft CRM and a Web service component for connecting to the MOM 2005 connector framework. The connector code is written in C# on the Microsoft .NET Framework. While MOM 2005 proactively monitors your IT services environment, it raises initial alert warnings that are filtered and forwarded with the MOM-CRM Connector to Microsoft CRM 1.2 Customer Service, where a trouble ticket is generated, and where you can assign, manage, and resolve the cases with automated routing, queuing, and escalation of service requests, along with case management, tracking, and auto-response e-mail. The MOM-CRM Connector is provided as is, and is not supported by Microsoft. System Requirements
Instructions1) Click the Download button in the upper-right corner of this page to start the download. 2) To copy the document to your computer, click Save or Save this program to disk. 3) Double-click the downloaded executable file to extract the contents of this package. Additional Information1) Who built the connector? The connector was developed for Microsoft by a Microsoft partner in Switzerland, Lambert Consulting (www.lambertconsulting.ch). 2) Is this a supported Microsoft product? No. The connector is not supported by Microsoft. It is provided as is, for free. We hope that partners can use the code to develop their own solutions around or on top of it. 3) My customers are missing a certain feature, how can we make sure it will show up in the next release? There will not be another release of the MOM-CRM Connector. 4) Will this be upgraded to the next version of Microsoft CRM? There will not be another release of the MOM-CRM Connector. 5) Will you release the connector in other languages? No. The tool should work independent of language. It connects to the MOM Connector framework, a Web service, and to the APIs and schemas documented in the Microsoft CRM SDK. Though the configuration tool is in English only, you could modify the XML files with any localized text editor. |
