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Word 2002 Document: Support Template

Brief Description
Microsoft Product Services and Support document to isolate Word 2002 problems.

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Quick Details
File Name:Support.exe
Version:2002
Date Published:5/10/2002
Language:English
Download Size:4.7 MB
Estimated Download Time: 12 min 56K

Overview

The Microsoft Word 2002 Support Template makes it easier to isolate problems that you experience when Word loads a damaged component.

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System Requirements

  • Supported Operating Systems: Windows 2000; Windows 95; Windows 98; Windows ME; Windows NT; Windows XP
  • This download works with the following Office applications:
    • Word 2002

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Instructions



To install this download

  1. You may want to print this page to use as a reference when you are offline.
  2. Download the file from this page by clicking the Download link above and following the instructions in the dialog boxes.
  3. Double-click the support.exe program file on your hard disk to start the setup program. In the Word 2002 Support Template dialog box, type the location where you want to extract the downloaded files.
  4. Click OK. Click OK again.
  5. On the taskbar, click the Start button, and then click Run.
  6. In the Run dialog box, browse to the location where you extracted the files.
  7. Click the setup.exe file, and then click Open.
  8. In the Run dialog box, click OK.
  9. In the Word 2002 Support Template dialog box, click OK.
  10. Click the Click here to begin setup button.
  11. In the Choose Program Group dialog box, click Continue. Click OK to complete setup.


Instructions for use:

To start Word with the Word 2002 Support Template, follow these steps:
  1. If Word is running, quit Word. If you use Word as your e-mail editor, you must quit Microsoft Outlook® too.
  2. On the taskbar, click the Start button.
  3. Point to the Programs menu (or the All Programs menu in Microsoft Windows XP), point to the Microsoft Office Tools menu, and then click Word 2002 Support Template.
  4. If Word displays the following message, click Enable Macros: "C:\Programs Files\Word 2002 Support Template\Support.dot contains macros."



Macros may contain viruses. It is always safe to disable macros, but if the macros are legitimate, you might lose some functionality. Microsoft Word starts in a default condition and opens the Word 2002 Support Template.


Note  If Word does not open with the Word 2002 Support Template, please see Correct the Word 2002 Support Template Shortcut below.

Use the Troubleshoot Utility

The Troubleshoot Utility helps you to isolate and remove the component that is causing the problem in Word. Use the Troubleshoot Utility to remove each of the following components, one at a time and in the order listed. After you identify and remove the problematic component, the problem will be corrected in Word and you will not have to follow the remaining steps.
  • Step 1: Delete the Word Data Registry Key
  • Step 2: Rename the Normal.dot Global Template
  • Step 3: Turn Off the Startup Folder Add-ins
  • Step 4: Delete the COM Add-ins Registry Key
  • Step 5: Delete the Word Options Registry Key


Step 1: Delete the Word Data Registry Key

Most of the frequently used options are stored in the Word Data key. (Click Options on the Tools menu to view these options.) A common troubleshooting step is to delete the Word Data key. The next time you start Word, Word rebuilds this Data key by using the default settings. If the problem is not resolved by deleting the Word Data key, proceed to step 2.

Note  If you delete the Word Data key, Word resets several options back to their default settings (such as the most recently used file list on the File menu) plus many settings that you customize in the Options dialog box.

For a step-by-step procedure to delete the Word Data key, see the Microsoft Knowledge Base article HOW TO: Delete the Word Data Registry Key for Word 2002.

Step 2: Rename the Normal.dot Global Template

To prevent formatting, AutoText, and macros that are stored in the global template (Normal.dot) from affecting the behavior of Word and of documents that you open, rename your global template. When you restart Word the way that you usually do, Word creates a new Normal.dot global template. If the problem is not resolved after you rename your Normal.dot global template, proceed to step 3.

Note   Renaming the Normal.dot template resets several options back to their default settings, including custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you do not delete your Normal.dot template.


Certain kinds of configurations can create more than one Normal.dot template. These situations include cases in which multiple versions of Word are running on the same computer, or cases in which several workstation installations exist on the same computer. In these situations, be sure to rename the correct copy of Normal.dot.

For a step-by-step procedure to rename the Normal.dot template, see the Microsoft Knowledge Base article HOW TO: Rename the Normal.dot Global Template for Word 2002.

Step 3: Turn Off the Startup Folder Add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Errors in Word may be the result of conflicts or problems with an add-in. To determine whether an item in a Startup folder is causing the problem, you can temporarily turn off the registry setting that points to these add-ins.

When you start Word the way that you usually do, Word starts without the add-in files in the Startup folder. If the problem is not resolved after you turn off the Startup add-in files, proceed to step 4.

For a step-by-step procedure to turn off the Word Startup folder add-ins, see the Microsoft Knowledge Base article HOW TO: Turn Off the Startup Folder Add-ins for Word 2002.

Step 4: Delete the COM Add-ins Registry Key

COM add-ins can be installed in any location and are installed by programs that interact with Word. Delete the settings for the COM add-ins, and then restart Word the way that you usually do. If the problem is not resolved after you delete the COM Add-in settings, proceed to step 5.

For a step-by-step procedure to delete the COM add-ins registry key, see the Microsoft Knowledge Base article HOW TO: Delete the COM Add-ins Registry Key for Word 2002.

Step 5: Delete the Word Options Registry Key

The Options registry key stores those options that you can set from Word, either by changing menu options or by running the RegOptions macro.


The settings are divided into two groups: default settings and optional settings. Default settings are established during setup. You can change the default settings by modifying options in Word. Optional settings are not created during setup. To add the optional settings, you must run the RegOptions macro.

For a step-by-step procedure to delete the Word Options key, see the Microsoft Knowledge Base article HOW TO: Delete the Word Options Registry Key for Word 2002.

For additional information about the RegOptions macro, see the Microsoft Knowledge Base article HOW TO: Change Word Options in the Windows Registry for Word 2002.

Correct the Word 2002 Support Template Shortcut

To correct the shortcut that was created when you installed the Word 2002 Support Template, follow these steps:
  1. Quit all Microsoft Office programs.
  2. Click Start, point to Programs (point to All Programs in Windows XP), point to Microsoft Office Tools, right-click Word 2002 Support Template, and then click Properties on the shortcut menu.
  3. On the Shortcut tab, change the Target setting to the correct location where you have Word installed. For example, if you have Word installed on drive D, the path in the Target box looks similar to the following example:


    4. "D:\Program Files\Microsoft Office\Office10\WINWORD.EXE" /a "C:\Program Files\Word 2002 Support Template\SUPPORT.DOT"


    Also, note the location of the Word 2002 Support Template file. If the specified path is different from where you installed the modified Support.dot template, make the needed corrections to the path in the Target box.


Important   When you make changes to the path in the Target box, do not remove the /a switch. Word needs this switch to start in its default state, when you use the Troubleshoot Utility.


Additional information is available in the Knowledge Base article HOW TO: Use the Troubleshoot Utility for Problems That Occur When You Start or Use Word 2002.

To remove this download:

To remove the download file itself, delete the file support.exe.
  1. On the Start menu, point to Settings and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. In the list of currently installed programs, select Word 2002 Support Template and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.
  4. Click Yes or OK to confirm that you want to remove the program.

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