Agent Communications Panel for Microsoft Dynamics CRM 4.0
Brief Description
Agent Communications Panel enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.
*Download size depends on selected download components.
Overview
The Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to Microsoft Dynamics CRM 4.0. It works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.
The Agent Communications Panel is an XAML browser application (XBAP). It is published to a Web server and opened from a Web browser.
Supported Operating Systems: Windows Server 2003 R2 (32-Bit x86); Windows Server 2003 R2 x64 editions; Windows Server 2003 Service Pack 2; Windows Server 2003 Service Pack 2 x64 Edition; Windows Server 2008
Server Requirements
Software Requirements
The following prerequisites are required for server installation:
Microsoft .NET Framework 3.5 SP1
Microsoft Dynamics CRM 4.0
Internet Information Services
Supported Operating Systems
One of the following 32-bit or 64-bit operating systems is required:
Windows Server 2003 R2/SP2 Standard Edition
Windows Server 2003 R2/SP2 Enterprise Edition
Windows Small Business Server 2003 SP2
Windows Server 2008 Standard Edition
Windows Server 2008 Enterprise Edition
Windows Server 2008 Datacenter Edition
Windows Web Server 2008
Agent Communications Panel supports Hyper-V and Microsoft Virtual Server 2005 R2. It does not support Intel Itanium-based systems.
Permissions
You must have permissions to access the Microsoft Dynamics CRM Web services.
Client Requirements
The following prerequisites are required for users to connect to the Agent Communications Panel Web page:
Internet Explorer 7
Microsoft .NET Framework 3.5 SP1
Supported Operating Systems
One of the following 32-bit or 64-bit operating systems is required:
