Zune Device Sync Diagnostic Tool
Brief Description
Tool to help diagnose advanced sync errors. Use only as instructed by Zune customer service.
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Quick Details
| File Name: | ZuneDevices.exe |
| Version: | 1.0 |
| Date Published: | 12/21/2007 |
| Language: | English |
| Download Size: | 250 KB |
| Estimated Download Time: | 1 min 56K |
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Overview
The Zune Device Sync Diagnostic Tool compiles information about your system configuration to help diagnose specific wired and wireless sync connection problems. Use only as instructed by Zune customer service. 
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System Requirements
- Supported Operating Systems: Windows Vista; Windows XP Service Pack 2
If you're running Windows XP, you must have Service Pack 2 or higher. Top of page
Instructions
1. Click Download, then Save to download the Sync Diagnostic Tool to your computer. Do not click Run.
2. Start the Zune software.
3. Start the diagnostic tool (ZuneDevices.exe). If you're using Windows Vista, right click on the tool icon and select Run as Administrator.
4. Connect your Zune and look for an error message.
4a. If you have a USB connection: In the Zune software, you should see a yellow exclamation mark by the device icon in the lower left.
4b. If you have a wireless connection: On the Zune device, go to Settings, Wireless, and click Sync Now, then wait for the device to display an error. It might come one to two minutes after displaying "Connecting to PC...".
5. Once you see an error message, do one of the following:
5a. If you have a USB connection: Disconnect your Zune device.
5b. If you have a wireless connection: Click Cancel or OK.
6. In the tool, click the Report tab, then click "Save As" and save a copy of the report.
7. If requested by Zune customer service, attach the report to an e-mail and send it to the e-mail address supplied by your customer-service contact.
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