Giant Bicycle Customer Video
Updated: August 23, 2006
"Before, our customer service department had to get off the phone, look at three or four screens, go into a file cabinet, and call a warehouse to track a shipment," says Mike Forte, director of strategic information systems at Giant Bicycle USA. "Now they can see the whole shipment process on the screen, right at their fingertips."
Watch this video to see how Microsoft Dynamics AX has helped Giant Bicycle USA link four factories and 12 distribution centers, and provided immediate information to their customer service people.
