Microsoft Dynamics Case Studies

Case Study

Leading Catalog Retailer Fast Tracks Growth, Realizes Companywide Cost Savings

Catalog business leader Miles Kimball Company set an ambitious growth goal, aiming to almost triple the companys revenue within five years. That meant a vastly increased volume of customer transactions and higher workloads for all departments. To manage operations, Miles Kimball rebuilt its business infrastructure on Microsoft® technology and replaced aging software tools. The company engaged Microsoft Gold Certified Partner Junction Solutions to implement Microsoft Dynamics® AX and JunctionRES retail software. The new, integrated business solution scales to unprecedented numbers of transactions and users, and facilitates cost reductions and increased efficiencies in most business groups. Miles Kimball is looking forward to operating at peak productivity and profitability by its next peak season and is firmly on track to attain its growth targets.

Case Study

Using Business Software in Class Puts University at Forefront of Innovative Education

Copenhagen Business School (CBS) focuses on developing strong links between the research and business communities. When students at CBS requested skills in business management software, the university contacted Microsoft to see what would work best in an educational setting. Through Microsoft Dynamics® Academic Alliance, Microsoft provided software and links to consultants who developed and helped teach a class on Microsoft Dynamics AX 4.0. Now, students have the opportunity to combine theoretical concepts with the practical technical skills that employers expect from university graduates.

Case Study

ISV Achieves 30 Percent Growth with Solutions Based on World-Class ERP Platform

Dynamics Software develops solutions based on Microsoft Dynamics® AX. The Netherlands-based company distributes its solutions through a partner reselling channel to customers worldwide. As a participant in the Microsoft Dynamics AX 2009 Independent Software Vendor (ISV) Technology Adoption Program (TAP), the company has capitalized on key functional improvements introduced in Microsoft Dynamics AX in the last several years, achieving 30 percent year-over-year revenue growth while streamlining its development life cycle. Joining the ISV TAP positioned Dynamics Software as an early adopter of Microsoft Dynamics AX 2009, providing a competitive advantage by ensuring the company was first to market with its solutions. The company expects to gain market share based on its status as the first ISV worldwide to develop Certified for Microsoft Dynamics solutions for Microsoft Dynamics AX 2009.

Case Study

MBS Takes Charge of Finances, Enables Growth and Improved Customer Experience

Microsoft® Business Solutions (MBS) specializes in the development and support of the Microsoft Dynamics® product line. Acquisitions left MBS with 11 financial systems that led to internal inefficiencies, including nonstandardized processes across locations and an inconsistent customer service experience. With U.S.$1 billion in revenue and growth of 20 percent a year, MBS understood that current systems would not support growth in terms of transaction volume and revenue. To operate effectively as one business group, MBS worked with Microsoft IT and Microsoft Gold Certified Partner Wipro Technologies to deploy Microsoft Dynamics® AX. The solution helps MBS streamline operations, reducing IT support and staffing requirements. And now that business data resides in one database, MBS can improve business insight, help ensure compliance, and provide more responsive customer service.

Solution Brief

Microsoft Manufacturing Center Gears Up for Growth with Microsoft Dynamics AX 2009

Based in Humacao, Puerto Rico, Microsoft® Operations Puerto Rico (MOPR) is responsible for producing all optical media sold by Microsoft in the Americas. This fast-growing complex has a complement of 250 employees and produces 250,000 disks a day. Recognizing the need for a comprehensive enterprise resource planning system after recently doubling its production capacity, the organization implemented Microsoft Dynamics® AX 3.0. To enable continued growth and meet the need for better financial reporting and compliance capabilities, executives at MOPR decided to upgrade to Microsoft Dynamics AX 2009. Now, MOPR takes advantage of new features in Microsoft Dynamics AX 2009 to enable increased operational efficiency, better business intelligence, and improved internal audit compliance.

Case Study

Hardware Supplier Locks Up New Software Solution with Help from Microsoft Financing

Founded in the 1970s to build weatherproof locks for spare tires, Hampton Products International Corp. has grown by nearly 700 percent over the past decade alone. When the resulting stress on its enterprise resource planning (ERP) systems started to become a problem, Hampton looked to implement a new system from a top-tier provider. Microsoft® Financing helped put that package in place without putting a strain on the operating capital or lines of credit Hampton needed to sustain its growth model.

Case Study

Growing Manufacturer Integrates Processes, Drives Efficiency with Business Software

IMT Partnership manufactures truck and trailer axles and constantly needs to improve its operational agility and efficiency to protect its business against lower-priced competitors. Business technology helps IMT provide customers with high-quality products in a short timeframe, but the companys previous Baan IV manufacturing software was increasingly difficult to maintain. With help from Microsoft® Gold Certified Partner Fullscope, IMT switched to Microsoft Dynamics® AX, which provides the company with a flexible, easy-to-manage infrastructure; greater operational visibility; an intuitive interface that has increased user adoption; and a foundation for continued growth. With Microsoft Dynamics AX, IMT delivers quality products on time, evaluates operational efficiency more effectively, and can move ahead with supply-chain enhancements, such as inventory barcoding.

Business Impact Article

Managing Director Gets a Handle on Business Processes and Opens the Door to Efficiency

Every time Peter Hill walks through a doorway, he checks out the competition. As Managing Director of Allgood, a leading supplier of ironmongery in the United Kingdom, he quickly compares the weight and design of the door handle to Allgoods standard of excellence. At work, Hill promotes excellence by helping Allgood employees execute efficient post-sales business processes, tasks hampered by three disparate business systems and manual workarounds. When Allgood deployed a Microsoft® business management solution, Hill gained a powerful tool to refine business processes, promote proactive decision making, and improve productivity.

Two Page Case Study

Polish Retailer Supports Business Growth with New Business Management Solution

Hachette Distribution Services (HDS) Polska runs a network of newsagent franchises across Poland. The organisations diverse product range leads to millions of individual sales a week. But the company had no central system for collecting, validating, and analysing sales information across its stores. Today, Microsoft Dynamics AX 3.0 helps managers to view reliable data and better manage operations to support business growth.

Partner Case Study

Partner Advantage Plan for Microsoft Dynamics Helps Drive Customer Success

Microsoft® Gold Certified Partner Hitachi Consulting serves 16 markets in the United States with services and support for Microsoft Dynamics business management software. The company wanted to establish a managed relationship with Microsoft to supplement its industry and consulting knowledge with product expertise. As a result, Hitachi Consulting decided on the Partner Advantage Plan for Microsoft Dynamics. This plan provides the company with 150 support incidentswhich can be extended to customersdedicated access to a Microsoft Dynamics Partner Services Account Manager, and many technical resources, including product experts, online training, and more. Through the Partner Advantage Plan for Microsoft Dynamics, Hitachi Consulting has extended its services, helping to further ensure fast support response times, streamlined implementations, and increased customer satisfaction.