Microsoft Dynamics Case Studies

Case Study

Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners

After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution business model. They built out the infrastructure to economically support hosted instances of Microsoft Dynamics® CRM. Over time, their approach proved itself, and today the companys channel partners can offer more customized per-user, per-month, hosted solutions under their own labels.

Case Study

Project-Accounting Software Supports $10 Million Revenue Increase for Growing IT Firm

A multitude of government contract work sparked growth for IT services firm, InScope Solutions. Identified as one of the 50 fastest-growing companies in the Washington, D.C., area, InScope needed a project-accounting system that could streamline accounting processes and comply with the cost-accounting standards of the Federal Acquisition Regulations. The company rapidly outgrew QuickBooks and required advanced project-accounting tools to design job-cost models. Knowing its cost structures, InScope could place highly competitive, accurate, and compliant bids to win more government contracts. With that in mind, InScope aligned with Microsoft® Gold Certified Partner SSi Consulting to deploy Microsoft Dynamics® SL. Since the deployment, InScope has gained U.S.$10 million more in revenue, decreased auditing time by 50 percent, and reduced book-closing time by one week.

Case Study

New Service Platform for Citizens Energizes Council Performance

In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform (CSP). The council is projecting 80 percent first-contact resolution rates as the system becomes more widely used. The council has implemented three key CSP components to enable better service delivery, Microsoft Dynamics® CRM for citizen relationship management purposes and Microsoft® Office SharePoint® Server to help coordinate activities across the departments. Microsoft BizTalk® Server is used to integrate data from the various council departments. The improved systems have resulted in diminished call backlogs, fewer calls forwarded, increased capacity to handle calls without adding staff, and the ability to do more work with fewer resources.

Case Study

MBS Takes Charge of Finances, Enables Growth and Improved Customer Experience

Microsoft® Business Solutions (MBS) specializes in the development and support of the Microsoft Dynamics® product line. Acquisitions left MBS with 11 financial systems that led to internal inefficiencies, including nonstandardized processes across locations and an inconsistent customer service experience. With U.S.$1 billion in revenue and growth of 20 percent a year, MBS understood that current systems would not support growth in terms of transaction volume and revenue. To operate effectively as one business group, MBS worked with Microsoft IT and Microsoft Gold Certified Partner Wipro Technologies to deploy Microsoft Dynamics® AX. The solution helps MBS streamline operations, reducing IT support and staffing requirements. And now that business data resides in one database, MBS can improve business insight, help ensure compliance, and provide more responsive customer service.

Two Page Case Study

Steel Piping Manufacturer and Distributor Increases Revenue by Introducing Productivity-Boosting Software

Steel piping manufacturer and distributor AnnAik Limited was growing rapidly, but its outdated accounting software was driving Finance Director Ng Kim Keang and his staff deeper into overtime and frustration. Ng spearheaded a move to a Microsoft® enterprise resource planning system that has put managements finger on the pulse of every area of the business. Ngs productivity has increased by 30 percent, and employees in other departments have seen a 50 percent productivity boost from reduced data entry and information tracking. Ng attributes a Singapore $8 million revenue (U.S.$5.8 million) increase in part to efficiencies that the new software has delivered.

Two Page Partner Case Study

Hospitality ISV Cuts Time to Market by 50 Percent, Speeds Deployment for Customers

Newmarket International wanted to give hospitality companies a better way to manage the many processes and data that go into responding to requests for proposal from their major customers. The result is Newmarket Connex for Microsoft Dynamics® CRM, built on the Microsoft Dynamics CRM 4.0 business software. Using Microsoft® technologies, Newmarket brought the solution to market 50 percent faster.

Case Study

Research Firm Enriches Client Interactions with Customer Management Solution

TABB Group offers research and consulting services to senior business leaders, providing insight into the capital markets using the firms signature one-on-one interview methodology. The firms New York office had difficulty coordinating efforts among analysts, marketers, and the sales team, who maintained separate and often redundant lists of contacts. To provide a unified repository for contact information and customer histories, and to establish formal processes for managing client correspondence and e-mail marketing programs, TABB Group implemented Microsoft Dynamics® CRM. The solution was hosted by Microsoft® Gold Certified Partner Streamline Solutions. Microsoft Dynamics CRM helps TABB Group share information and use familiar programs to proactively pursue sales opportunities.

Two Page Case Study

Ecuador Bank Boosts Business with Customer Relationship Management Tool

Banco de Guayaquil, a leading private bank in Ecuador, wanted to offer a more personalized service to its 1.3 million clients by adopting a customer relationship management (CRM) system. The bank aimed to offer customers bundled services from its various subsidiaries to help boost profits. It chose Microsoft Dynamics CRM version 1.2, to better align its sales and customer services strategies, and now plans to upgrade to Microsoft Dynamics CRM 3.0.

Partner Case Study

Software Developer Creates Powerful Yet Flexible Business Intelligence Solution

In an increasingly competitive and complex business environment, executives and managers need to be able to quickly analyze the right data, tailored to their roles and the business at hand to make effective business decisions. Strategy Companion found that the Microsoft® Dynamics CRM platform provided the perfect framework on which it could build such a comprehensive BI solution. The solution offers powerful, flexible, easy-to-interpret dashboards and graphs that incorporate the most advanced visualizations of high-level business metrics. Armed with these, business users can now better track and manage business performance and make more informed, timely business decisions.

Two Page Case Study

Security Company Enhances Sales and Delivery with Business Management Solution

Heras provides security solutions across Europe. In 2003, facing economic recession, it had to enhance business management processes. With a solution based on Microsoft Dynamics® NAV, and working with Microsoft® Gold Certified Partners To-Increase and GAC, it transformed sales by offering online purchases. Now, Heras is keen to use features in Microsoft Dynamics NAV 5.0, and partner add-ons, to streamline customer, product, and delivery data.