Microsoft Dynamics Case Studies

Solution Brief

Nonprofit Agency Centralizes Accounting, Frees Resources for Peacemaking

Search for Common Ground is a nonprofit organization focused on bringing cooperative solutions to areas of conflict. The organization has 400 employees and is headquartered in Washington, D.C., and Brussels, Belgium. To manage finances and multicurrency cash flow from 50 cash accounts to field offices, the organization relied on different systems and countless spreadsheets. As a result, the company lacked insight into spending. To streamline accounting, the organization teamed with Microsoft® Gold Certified Partner Raffa P.C. and deployed Microsoft Dynamics GP. To make the solution accessible worldwide, the organization uses Business Portal for Microsoft Dynamics GP and Microsoft Office SharePoint® Server 2007. With these solutions in place, the organization has improved collaboration, increased accountability, and continued its mission of peace with confidence.

Case Study

Microsoft Solution Helps Nielsen Company Track Business More Effectively

Nielsen Media Research had information about its clients spread across more than 30 separate databases. No single database provided a complete picture of a client and its needs, nor was there any single system that indicated who had last talked to whom within the client organization. Nielsen Media has consolidated the information from all these separate databases using Microsoft Dynamics CRM. The organizations sales and marketing teams now have a single business system through which they can see a more comprehensive picture of clients and their needs, as well as a single system through which they can track who had last contact with a client and what they discussed. Other Nielsen Company subsidiaries have also begun to deploy Microsoft Dynamics CRM, increasing this transparency still further and fostering more consistent client interactions and more focused client support.

Case Study

Integrated System Helps Manufacturer Plan Demand and Streamline Ordering Processes

To keep pace with increasing demand for its products, which include pumps, filters, lighting, and other accessories used in decorative ponds, pools, spas, and aquariums, Danner Manufacturing began purchasing parts and products from vendors overseas. But this required the company to manage longer lead times than it had in the past. So, Danner sought an integrated distribution and manufacturing solution to more precisely forecast demand and plan production. It called on Microsoft® Gold Certified Partner Business Solution Partners, which implemented Advanced Manufacturing & Distribution, a single, fully integrated technology platform. The solution, developed by Business Solution Partners, has helped Danner improve sales-forecasting accuracy, streamline ordering and purchasing processes, and provide more timely and accurate reporting to management and company sales representatives.

Two Page Case Study

Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online

1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the companys operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.

Case Study

ProCurve Networking by HP Connects Sales Teams for Greater Efficiency

ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages greater user adoption and is easier to integrate with other business systems. Microsoft® Services helped ProCurve tailor Microsoft Dynamics CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. After just six months, ProCurve has recouped its investment through greater productivity, improved collaboration, and more accurate demand forecasting. In addition, Microsoft Dynamics CRM provides the technical flexibility to support ongoing enhancements.

Two Page Case Study

Polish Retailer Supports Business Growth with New Business Management Solution

Hachette Distribution Services (HDS) Polska runs a network of newsagent franchises across Poland. The organisations diverse product range leads to millions of individual sales a week. But the company had no central system for collecting, validating, and analysing sales information across its stores. Today, Microsoft Dynamics AX 3.0 helps managers to view reliable data and better manage operations to support business growth.

Partner Case Study

Partner Advantage Plan for Microsoft Dynamics Helps Drive Customer Success

Microsoft® Gold Certified Partner Hitachi Consulting serves 16 markets in the United States with services and support for Microsoft Dynamics business management software. The company wanted to establish a managed relationship with Microsoft to supplement its industry and consulting knowledge with product expertise. As a result, Hitachi Consulting decided on the Partner Advantage Plan for Microsoft Dynamics. This plan provides the company with 150 support incidentswhich can be extended to customersdedicated access to a Microsoft Dynamics Partner Services Account Manager, and many technical resources, including product experts, online training, and more. Through the Partner Advantage Plan for Microsoft Dynamics, Hitachi Consulting has extended its services, helping to further ensure fast support response times, streamlined implementations, and increased customer satisfaction.

Two Page Case Study

Capital Fund Slashes Reporting Time, Improves Efficiency

Crystal Capital Fund (CCF) personnel needed to enter customer data multiple times in several data locations, a process that was less efficient than the organization desired. Without centralized data, assembling reports was very labor-intensive. After adopting Microsoft Dynamics CRM 3.0 with Microsoft SQL Server 2005, CCF worked from an integrated database. The time needed to generate reports was reduced to a small fraction of what it had been, and the depth of management reporting increased.

Two Page Case Study

Russian Business Network Strengthens Customer Relationships with Management

The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a customer relationship management (CRM) system based on Microsoft Dynamics CRM 3.0. Now, employees have faster access to automated business information and have more time to develop customer relationships.

Case Study

University Offers Business IT Education to Thousands of Students Across Sweden

University of Gothenburg, one of the top ranked universities in Sweden, has educated a new generation of tech-savvy professionals. Traditionally, business schools in Sweden have not provided IT instruction because it was seen as a separate skill that should be taught to students studying informatics, not business. However, IT proficiency is becoming increasingly important for students studying business. To address this need, with the help of Microsoft® Gold Partner SYSteam, the University of Gothenburg built a system around business software Microsoft Dynamics NAV 5.0, Microsoft Dynamics AX 4.0, Microsoft Dynamics CRM, and Microsoft Office PerformancePoint Server 2007, to create a learning environment for its own students.In recognition of this innovative learning environment, University of Gothenburg received a Customer Excellence Award in education at Microsoft Convergence EMEA 2007.