Microsoft Dynamics Case Studies

Case Study

Chemicals Trader Roll Outs Unified System in Four Weeks with Effective Methodology

ChemSynergy Asia, global trading specialist of oleochemicals like fatty acids, fatty alcohols, and fatty amines, wanted to synchronize business processes with its German headquarters, ChemSynergy AG. It used disparate applications to manually prepare financial reports, monitor inventory, and review accounts. With the help of Microsoft® Gold Certified Partner Raffles Solutions, ChemSynergy Asia rolled out Microsoft Dynamics NAV 5.0 and Microsoft SQL Server® 2005 to improve operations. Deployment was completed in a month with Microsoft Dynamics SureStep Methodology providing an optimized rollout, user-friendly tools, and field-tested best practices to accelerate deployment. Now, ChemSynergy Asia can access real-time, company-wide data and generate reports 89 percent faster. Streamlined operations also reduced manpower costs by nine percent and monthly utilities by nine percent.

Case Study

Network Solutions Leader Projects $1.5 Million Savings with Switch to New ERP

Founded in 1983, Network Equipment Technologies (NET) is a leader in providing network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed to implement a new enterprise resource planning system. For nearly a decade, the company relied on a business management solution from Oracle, which proved difficult to integrate and costly to manage. After a thorough evaluation process, NET engaged Microsoft® Gold Certified Partner Fullscope to facilitate implementation of Microsoft Dynamics AX. Using Microsoft Dynamics AX, NET has increased the speed and accuracy of its sales order process, improved its government-contract compliance capabilities, and has estimated savings of U.S.$1.5 million compared to its Oracle system.

Case Study

Paper Company Maximizes Sales Effectiveness Through Centralized CRM

Catalyst Paper is one of North Americas largest manufacturers of mechanical paper, producing more than 2.4 million metric tons of paper products per year. Despite the companys success, salespeople found it difficult to retrieve and record vital sales information, which resulted in inefficient sales and service processes. With Microsoft Dynamics CRM, Catalyst Paper has been able to centralize access to sales information and processes, helping salespeople focus efforts on selling products, speeding resolution for sales and service issues, and delivering key sales and marketing insights. Catalyst Paper also implemented Microsoft® Office SharePoint® Server 2007 to create a sales and marketing document portal that integrates with Microsoft Dynamics CRM account records.

Two Page Case Study

Microsoft Helps Manufacturer Save Nearly 900 Hours Annually in Order Entry

Throughout the past 10 years, Carma Laboratories Inc. expanded internationally. After upgrading to Microsoft Dynamics GP 9.0 and a fully integrated EDI solution, order-entry staff could electronically process its 10,000 annual inbound and outbound documents, rather than re-keying them manually. The Microsoft Business Portal saved 80 hours monthly in generating sales reports, allowing the staff to handle growth of trading partners and shipments.

Case Study

Packaging Solutions Provider Quickly Adapts To Changing Industry with ERP Solution

Dusobox is an industry-leading packaging solutions provider that designs and manufactures paperboard boxes and displays for customers worldwide, including big box retailers and club stores such as the Home Depot and Costco. The company used multiple systems to manage its business processes, but a lack of system integration caused production delays. This limited its ability to meet demand for faster delivery and sophisticated service levels. In 2006, Dusobox turned to Microsoft® Certified Partner CL International to facilitate implementation of Microsoft Dynamics AX. CL International enhanced this solution by integrating Microsoft Dynamics AX with CLIPS, a software tool designed for the paperboard packaging industry. Using Microsoft Dynamics AX with CLIPS, Dusobox has improved business process control, cut production time by 50 percent, and increased output by 30 percent per year.

Solution Brief

PVC Pipe Producer Achieves Smooth, Efficient Implementation with Services Engagement

With manufacturing facilities throughout the United States, Diamond Plastics Corporation is a leading producer of PVC pipe. When the company needed to update its outdated business management system, it chose Microsoft Dynamics AX 4.0. With a small IT staff, Diamond Plastics needed help implementing, customizing, and supporting the new system. The company contracted Microsoft Services to implement Microsoft Dynamics AX using the Microsoft Dynamics Sure Step Methodology. In the end, Diamond Plastics achieved all of its implementation goals. The system was installed on time and within budget, and the company has continued access to the resources it needs to maintain a smoothly operating business management system.

Case Study

Furniture Manufacturer Streamlines Supply Chain to Overcome Seasonality Woes

ScanCom Vietnam Ltd. is the main production facility and a fully owned subsidiary of ScanCom International A/S, a leading manufacturer of outdoor furniture. Established in 1995, the group is headquartered in Denmark and sells its products to home furnishing centres, do-it-yourself stores and supermarket chains in Europe and North America. To meet its seasonality challenge to ship all finished goods by March every year, ScanCom needed to streamline its complex supply chain of more than 35 contract manufacturers and suppliers. Its existing basic accounting system could not cater for the needs of the growing company, including multi-level bill of materials and shipment handling. Microsoft Dynamics AX enables ScanCom to streamline its supply chain and fully integrate its production planning, sales forecasting functions and enhanced its materials tracking systems.

Case Study

Food Company Manages Expansion with Streamlined Reporting and Production Tools

Frozen food manufacturer Rich Products Corporation is experiencing dramatic business growth, particularly in Asia. To support this, its international division in China needed a consolidated business management solution to replace the disparate systems that hindered production schedules and restricted operations. Rich Products Corporation worked with Microsoft® Gold Certified Partner Tectura to deploy Microsoft Dynamics AX 3.0. Easy-to-use tracking tools help support critical food safety compliance. Clear information makes production processes easier to manage and regulate, boosting efficiency and reducing operational costs. And reports are now 99.9 percent accurate, supporting the kind of informed management decisions that help the business bring innovative new products to market quickly and cost effectively.

Two Page Case Study

Floral Goods Manufacturer Gains Time-Saving Insight with Business Software

Syndicate Sales provides a range of floral hard goods products to wholesalers, supermarkets, and mass merchant retailers worldwide. To manage business-critical information, the company relied on JD Edwards from Oracle running on the AS/400 platform. This solution was accessible to only a few employees, and Syndicate Sales employees were forced to rely on the IT department for routine reports. After considering a number of enterprise resource planning solutions, Syndicate Sales determined that Microsoft Dynamics NAV would support its business and make information readily available to a greater number of employees. Since implementing Microsoft Dynamics NAV, Syndicate Sales has improved customer service, gained insight into operations, and achieved the level of analysis and reporting that it needs to adapt to changing business needs.

Case Study

Forklift Manufacturer Improves Processes, Increases Customer Satisfaction

Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a way to capture sales and service information in a single repository and extend configuration and spare-parts order processes to its distributors throughout the region. Microsoft Dynamics CRM delivered out-of-the-box sales and service functionality, workflow automation, and management visibility into data. Equally important, MCFE was able to deliver a portal solution to its distributors, all on the Microsoft® environment its people already knew and used.