Microsoft Dynamics Case Studies

Partner Case Study

Supply Chain ISV and Global Service Provider Pursue Growth Through Strategic Alliance

Based in St. Louis, Missouri, Demand Solutions is an independent software vendor serving a range of industries, including packaged goods, wholesale distribution, and manufacturing. An independently owned entity for nearly 20 years, and now a subsidiary of Logility, Demand Solutions offers an extensive portfolio of solutions targeted at improving the supply-chain efficiency of small and midsize enterprises. In January 2007, Demand Solutions joined the Microsoft® Partner Program as a Microsoft Certified Partner. Seven months later, the company formed an alliance with Microsoft Gold Certified Partner Tectura, one of the largest value-added resellers of Microsoft Dynamics® business management software. By working together, both companies have gained access to new markets, improved service to existing customers, and increased the depth of their product offerings.

Two Page Case Study

Steel Piping Manufacturer and Distributor Increases Revenue by Introducing Productivity-Boosting Software

Steel piping manufacturer and distributor AnnAik Limited was growing rapidly, but its outdated accounting software was driving Finance Director Ng Kim Keang and his staff deeper into overtime and frustration. Ng spearheaded a move to a Microsoft® enterprise resource planning system that has put managements finger on the pulse of every area of the business. Ngs productivity has increased by 30 percent, and employees in other departments have seen a 50 percent productivity boost from reduced data entry and information tracking. Ng attributes a Singapore $8 million revenue (U.S.$5.8 million) increase in part to efficiencies that the new software has delivered.

Two Page Case Study

Manufacturer Quickly Deploys Integrated Solution to Manage Business Data

Esco is a manufacturer of steel building fittings, based in Germany. Until recently, its operational data was held in different applications, which made it difficult for employees to work efficiently. In May 2008, Microsoft® Gold Certified Partner Raber & Maercker used Microsoft Dynamics® Sure Step Methodology to deploy an integrated solution based on Microsoft Dynamics NAV 5.0. Employees can now access timely business data from different business applications.

Case Study

Trade Organization Establishes Global Presence with World-Class ERP Solution

Markant Handels und Service is the third-largest trade organization in Europe. Headquartered in Offenburg, Germany, the company serves 90,000 businesses and generates U.S.$66.4 billion in annual revenue. When Markant expanded operations into Asia, it needed an enterprise resource planning (ERP) system that could handle the complexities of a global supply chain. Markant worked with Microsoft® Gold Certified Partner agiles Informationssysteme to deploy Microsoft Dynamics® NAV 5.0 alongside Microsoft Office SharePoint® Portal Server 2003 and the agilesTrade and agilesWorkflow tools. With Microsoft Dynamics NAV, Markant has increased visibility into its supply chain, improved collaboration between international business partners and customers, and established itself as a leader in both the European and East Asian trade industries.

Two Page Case Study

Security Company Enhances Sales and Delivery with Business Management Solution

Heras provides security solutions across Europe. In 2003, facing economic recession, it had to enhance business management processes. With a solution based on Microsoft Dynamics® NAV, and working with Microsoft® Gold Certified Partners To-Increase and GAC, it transformed sales by offering online purchases. Now, Heras is keen to use features in Microsoft Dynamics NAV 5.0, and partner add-ons, to streamline customer, product, and delivery data.

Case Study

Arboricultural Firm Enhances Service Management, Follows Path of Growth

The Care of Trees, an arboricultural firm based in Wheeling, Illinois, serves 60,000 clients across seven states. Working closely with Microsoft® Gold Certified Partner Solution Systems, the company has continued to upgrade Microsoft Dynamics® NAV to drive efficiencies throughout the company. Since 2001, the company has moved its focus from centralizing business management to streamlining day-to-day tasks. When Microsoft released Microsoft Dynamics NAV 5.0 in 2007, The Care of Trees saw the solution as an opportunity to take advantage of integration with the Microsoft Office system, service order handling, the Fixed Assets module, and more. Since upgrading, the company has witnessed improvements in user adoption and further streamlined business processes. With Microsoft Dynamics NAV 5.0, The Care of Trees estimates a time savings of 3,150 hours a year.

Two Page Case Study

Manufacturer Improves Production, Customer Service with Business Management Tool

Abrasives manufacturer Abra Beta needed to replace its UNIX-based production system. A lack of integration led to errors and delivery delays. The company worked with Microsoft® Gold Certified Partner Observing to deploy Microsoft Dynamics NAV 5.0 business management software. The solution integrates closely with specialist systems across the business, giving employees a complete view of accurate data and speeding up delivery to customers.

Case Study

Airport Retailer Gains Real-Time Insight into Inventory with New Business Solution

InMotion Entertainment is the largest electronics airport retailer in the nation. With more than 50 stores located in 33 airports, InMotion delivers portable entertainment to the travelers market. For years, InMotion faced inventory control issues due to limited store space, and plans to merge with another airport retailer only added to the predicament. Integrating the two companies business management systems required InMotion to find a solution that could handle multiple sales channels while providing real-time inventory updates to prevent overstock in stores. With the help of Microsoft® Gold Certified Partner Tectura, InMotion deployed Microsoft Dynamics® NAV to create a customized enterprise resource planning system that uses real-time information to better manage inventory and vendor relationships.

Case Study

Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll

Vodafone Icelands commitment to customer service prompted the organisation to review its disparate customer relationship management (CRM) architecture. As many as 18 back-office and 14 customer-facing systems, with little integration between them, hindered user efficiency and responsiveness. The company worked with Microsoft® Gold Certified Partners PerSight, Applicon and Kögun to implement Microsoft Dynamics CRM 3.0. The software works with add-on solutions to consolidate customer data and place it at users fingertips, helping them to resolve customer queries first time, 95 per cent of the time. The organisation has since topped a nationwide customer satisfaction index and achieved 20 per cent sales increases amounting to U.S.$21 million.

Case Study

University Offers Business IT Education to Thousands of Students Across Sweden

University of Gothenburg, one of the top ranked universities in Sweden, has educated a new generation of tech-savvy professionals. Traditionally, business schools in Sweden have not provided IT instruction because it was seen as a separate skill that should be taught to students studying informatics, not business. However, IT proficiency is becoming increasingly important for students studying business. To address this need, with the help of Microsoft® Gold Partner SYSteam, the University of Gothenburg built a system around business software Microsoft Dynamics NAV 5.0, Microsoft Dynamics AX 4.0, Microsoft Dynamics CRM, and Microsoft Office PerformancePoint Server 2007, to create a learning environment for its own students.In recognition of this innovative learning environment, University of Gothenburg received a Customer Excellence Award in education at Microsoft Convergence EMEA 2007.