Microsoft Dynamics Case Studies

Partner Case Study

Equipment-Dealer Solution Provider Expands to New Markets, Quickly Gains New Business

Dysel, a Microsoft® Gold Certified Partner, provides software solutions tailored to the needs of equipment dealers worldwide. Using its industry expertise, Dysel developed Equipment Life Cycle (ELC), a comprehensive business management solution designed to provide equipment dealers with visibility into their entire operation. Dysel built this solution on Microsoft Dynamics® NAV, taking advantage of its technical expertise with the Microsoft Dynamics tools and extending the value that the Microsoft platform and Microsoft Dynamics NAV bring to its prospects and customers. With success in Europe, Dysel sought to expand sales of ELC to North America by establishing its presence in the United States, developing select strategic alliances with two Microsoft Gold Certified Partners, and making effective use of resources through the Microsoft Partner Program.

Partner Case Study

Solutions Vendor Uses Certification Program to Optimize Its Software Business

Serenic Software, a Microsoft® Gold Certified Partner, embeds its Navigator product in Microsoft Dynamics® NAV to help nonprofits and other organizations manage finances and pursue their mission. Efficiency, consistency, and reliability are essential when the company creates, tests, and delivers software to customers and partners. When Microsoft offered the opportunity to participate in the Certified for Microsoft Dynamics program, Serenic was one of the first partners to take advantage. The certification helped Serenic make dramatic improvements in the efficiency and dependability of software development, testing, and delivery. Now, the company takes validated software to market quickly, enables a more consistent and familiar user experience, and drives brand value. Its advanced competence helped Serenic win the 2007 Microsoft Dynamics Industry Solutions Vendor of the Year award.

Case Study

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a customer support call center in Roseville, Minnesota. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. But the lack of integration between NetSuite CRM and the companys other systems slowed performance, limited employee productivity, and restricted growth. After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company has cut call times in its customer support call center by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity.

Two Page Case Study

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. The company adopted Microsoft Dynamics® CRM as an enterprise standard, replacing Salesforce.com, which had been popular among brokers in local offices in the Americas. Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. Compared to Salesforce.com, Microsoft Dynamics CRM offers Jones Lang LaSalle global access to consistent customer information, more efficient customization and integration with other enterprise systems, and broader adoption by its diverse international user base.

Partner Case Study

Supply Chain ISV and Global Service Provider Pursue Growth Through Strategic Alliance

Based in St. Louis, Missouri, Demand Solutions is an independent software vendor serving a range of industries, including packaged goods, wholesale distribution, and manufacturing. An independently owned entity for nearly 20 years, and now a subsidiary of Logility, Demand Solutions offers an extensive portfolio of solutions targeted at improving the supply-chain efficiency of small and midsize enterprises. In January 2007, Demand Solutions joined the Microsoft® Partner Program as a Microsoft Certified Partner. Seven months later, the company formed an alliance with Microsoft Gold Certified Partner Tectura, one of the largest value-added resellers of Microsoft Dynamics® business management software. By working together, both companies have gained access to new markets, improved service to existing customers, and increased the depth of their product offerings.

Case Study

Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners

After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution business model. They built out the infrastructure to economically support hosted instances of Microsoft Dynamics® CRM. Over time, their approach proved itself, and today the companys channel partners can offer more customized per-user, per-month, hosted solutions under their own labels.

Case Study

Project-Accounting Software Supports $10 Million Revenue Increase for Growing IT Firm

A multitude of government contract work sparked growth for IT services firm, InScope Solutions. Identified as one of the 50 fastest-growing companies in the Washington, D.C., area, InScope needed a project-accounting system that could streamline accounting processes and comply with the cost-accounting standards of the Federal Acquisition Regulations. The company rapidly outgrew QuickBooks and required advanced project-accounting tools to design job-cost models. Knowing its cost structures, InScope could place highly competitive, accurate, and compliant bids to win more government contracts. With that in mind, InScope aligned with Microsoft® Gold Certified Partner SSi Consulting to deploy Microsoft Dynamics® SL. Since the deployment, InScope has gained U.S.$10 million more in revenue, decreased auditing time by 50 percent, and reduced book-closing time by one week.

Case Study

ISV Achieves 30 Percent Growth with Solutions Based on World-Class ERP Platform

Dynamics Software develops solutions based on Microsoft Dynamics® AX. The Netherlands-based company distributes its solutions through a partner reselling channel to customers worldwide. As a participant in the Microsoft Dynamics AX 2009 Independent Software Vendor (ISV) Technology Adoption Program (TAP), the company has capitalized on key functional improvements introduced in Microsoft Dynamics AX in the last several years, achieving 30 percent year-over-year revenue growth while streamlining its development life cycle. Joining the ISV TAP positioned Dynamics Software as an early adopter of Microsoft Dynamics AX 2009, providing a competitive advantage by ensuring the company was first to market with its solutions. The company expects to gain market share based on its status as the first ISV worldwide to develop Certified for Microsoft Dynamics solutions for Microsoft Dynamics AX 2009.

Case Study

MBS Takes Charge of Finances, Enables Growth and Improved Customer Experience

Microsoft® Business Solutions (MBS) specializes in the development and support of the Microsoft Dynamics® product line. Acquisitions left MBS with 11 financial systems that led to internal inefficiencies, including nonstandardized processes across locations and an inconsistent customer service experience. With U.S.$1 billion in revenue and growth of 20 percent a year, MBS understood that current systems would not support growth in terms of transaction volume and revenue. To operate effectively as one business group, MBS worked with Microsoft IT and Microsoft Gold Certified Partner Wipro Technologies to deploy Microsoft Dynamics® AX. The solution helps MBS streamline operations, reducing IT support and staffing requirements. And now that business data resides in one database, MBS can improve business insight, help ensure compliance, and provide more responsive customer service.

Two Page Partner Case Study

Hospitality ISV Cuts Time to Market by 50 Percent, Speeds Deployment for Customers

Newmarket International wanted to give hospitality companies a better way to manage the many processes and data that go into responding to requests for proposal from their major customers. The result is Newmarket Connex for Microsoft Dynamics® CRM, built on the Microsoft Dynamics CRM 4.0 business software. Using Microsoft® technologies, Newmarket brought the solution to market 50 percent faster.