Convergence » Atlanta 2011 » About » Customer Excellence Awards
CUSTOMER EXCELLENCE AWARDS
Customer Excellence Awards recognize, honor and celebrate customers who are achieving outstanding success with their Microsoft solutions. There are seventeen (17) categories this year, as well as two Overall Outstanding Achievement Awards – one for an ERP customer and one for a CRM customer.
We’re pleased to announce the 2011 Customer Excellence Award winners. These customers will be recognized at Convergence 2011 Atlanta and photos of each company will be posted here following the event.
Excellence in Building Customer Relationships
CSX Transportation, Partner: Customer Effective
Excellence in Evangelism – Microsoft Dynamics AX
Peet’s Coffee & Tea, Partner: Junction Solutions, Inc.
Excellence in Evangelism – Microsoft Dynamics GP
Monterey Bay Aquarium, Partner: Frank, Rimerman Consulting
Excellence in Evangelism – Microsoft Dynamics NAV
Gumdrop Books, Partner: Tribridge
Excellence in Evangelism – Microsoft Dynamics SL
CALIBRE, Partner: McGladrey
Excellence in Innovation – Microsoft Dynamics CRM
ECRI Institute, Partner: McGladrey
Excellence in Innovation – Microsoft Dynamics GP
Price Transfer, Inc., Partner: Silver Bullet Technologies, LLC
View a full list of our 2011 Award Finalists
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American Orthodontics
Amway
Blue Cross Blue Shield of South Carolina
Cable Shopping Network
CALIBRE
Colliers International
CSX
CyraCom
Delta Controls
Direct Wines
Distant Lands Trading Co.
ECRI
Feeding America
Flow International
FMC Corporation
Great Kitchens, Inc.
Greenfield Industries
GulfFarabi Petrochemical Company
Gumdrop Books
Harrison Walker Harper
HDS Retail North America
Healthfirst
Internet Securities Inc. (ISI Emerging Markets)
Jones Lang LaSalle
Jordan Bromine Co. PFZ
Lazydays
Magma Design Automation
Mayo Collaborative Services, Inc.
Medical Connections
Microsemi Corporation
Monterey Bay Aquarium
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Nalco Company
Network Equipment Technology, Inc. (NET)
New Belgium Brewing
North American Communication Resources (NACR)
Patagonia
Peet's Coffee and Tea
Piaggio Aero Industries Spa
Pioneer Hi-Bred
Polaris
PREMIER GOLF MANAGEMENT (Eagle Golf)
Price Transfer, Inc.
RCN
Reed Smith LLP
RigNet, Inc
SBA Networks
ShoreTel, Inc
Software House International (SHI)
State of IL
Student Shelter In Computers
Survey Sampling International
Tampa Port Authority
Taylor Corp.
TESCO
Thorlabs, Inc.
TSYS
Viatech Publishing Solutions Inc.
ViraCor Laboratories
Wellmark Blue Cross and Blue Shield
Yokogawa
Zeller
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Customer Excellence Awards Process
Nominating a Customer
Categories & Criteria
Judging Process
Benefits of Winning a Customer Excellence Award
Expectations of Award Recipients
Nominating a Customer
Phase I Nomination forms for each category were available January 21 - February 10, 2011.
Phase I
Phase I of the nomination process was open January 21 - February 10, 2011, and included a few questions to gather information on the customer’s award qualifications. The answers provided during Phase I are very important, providing the Microsoft judging team with the information to select the customers who meet or exceed the award category criteria. Customer nominations meeting or exceeding the criteria will be invited by Microsoft to move on to Phase II as award finalists.After February 10, the Microsoft Judging team will select award finalists. The finalists’ nominators will then complete
Phase II of the nomination process.
Phase II
After Phase I, the Microsoft judging team will choose award finalists. The nominators for these finalists will be asked to complete Phase II. Nominators will be contacted individually regarding the information they will need to provide and the timeline for completion.
Categories
Excellence in Evangelism
The Evangelism Award recognizes customers who have best promoted Microsoft Dynamics by sharing information with others and helping improve the product they use by providing feedback to Microsoft. Five award winners will be name and one will be chosen for each of the following products:
Microsoft Dynamics AX
Microsoft Dynamics CRM
Microsoft Dynamics GP
Microsoft Dynamics NAV
Microsoft Dynamics SL
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- Is the customer a member of the Customer Reference Program? If so, for how long?
- How many reference calls has the customer completed?
- Is the customer profiled in any Microsoft case studies, testimonials or videos?
- Is the customer a registered member of the Microsoft Dynamics Community site?
- Has the customer participated in any Convergence concurrent or general sessions in the past?
- Does the customer participate in a User Group locally or nationally?
- In addition to Microsoft Dynamics, what other Microsoft technologies is the customer using?
- Other?
Excellence in Innovation
The Innovation Award recognizes customers whose innovative use of a broad range of Microsoft technologies delivers measurable benefits to their organization. Five award winners will be named and a winning customer will be chosen for each of the following products:
Microsoft Dynamics AX
Microsoft Dynamics CRM
Microsoft Dynamics GP
Microsoft Dynamics NAV
Microsoft Dynamics SL
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- Provide 3 bullet points as to why this implementation is innovative.
- Which other Microsoft technologies does the customer use?
- Which ISV applications does the customer use?
- What are the measurable benefits this company has realized by using Microsoft Dynamics?
- Other?
Excellence in Ongoing Achievement
The Ongoing Achievement Award recognizes a customer who has a long term and continuous commitment to Microsoft Dynamics.
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- Which Microsoft Dynamics product and version was originally installed at the customer site and with how many original users? How many current users?
- What was the original scope of deployment (financials, inventory control, supply chain, etc) and what is the scope of deployment today?
- How has integration with other applications (ISV apps, Microsoft Office, Legacy apps, CRM, etc) evolved over time?
- How many years has the customer attended Convergence?
- Is the customer a member of a Dynamics User Group locally or nationally?
- In addition to Microsoft Dynamics, what other Microsoft technologies is the customer using?
- Other?
Excellence in Global Implementation
The Global Implementation Award recognizes a customer who has achieved extraordinary success with the implementation of their Microsoft business management solution across multiple countries, currencies, languages and/or business processes. This customer has demonstrated innovative technology use and process execution to overcome the many challenges of doing business globally.
Award Criteria
- How many years has the customer used Microsoft Dynamics and how many users do they have?
- In how many countries is the solution deployed?
- How many languages are supported?
- What has this customer realized in return on investment from using Microsoft Dynamics?
- Other?
Excellence in Subsidiary Implementation
The Subsidiary Implementation Award recognizes a company whose corporate headquarters has a legacy business management solution for group wide consolidation and reporting, yet uses Microsoft Dynamics in their subsidiary location(s) to maximize their agility and return on investment.
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- Which legacy business management solution does the company's corporate headquarters utilize?
- Why did the customer purchase Microsoft Dynamics to manage the subsidiary location?
- How long did it take to implement Microsoft Dynamics in the subsidiary location?
- What has this customer realized in return on investment from using Microsoft Dynamics in their subsidiary location rather than the headquarters' system?
- Other?
Excellence in Financial Management
The Financial Management Award recognizes a customer who has demonstrated excellence in their organization's financial management with the implementation of a Microsoft Dynamics solution.
Award Criteria
- Which industry best describes this customer?
- What makes this customer's financial management success stand out above other customers?
- What has this customer realized in return on investment from using Microsoft Dynamics?
- Other?
Excellence in Industry Implementation
The Industry Implementation Award recognizes a customer whose Microsoft Dynamics solution extends deeply into the vertical-specific business processes of their organization. This customer has demonstrated how Microsoft Dynamics products can benefit their organization with increased efficiency and productivity, as well as improve their competitive positioning.
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- Provide a three bullet point overview of the vertical specific functionality the customer has deployed in their organization (in which processes and departments).
- What has this customer realized in return on investment from using Microsoft Dynamics?
- Which, if any, ISV solutions have been used to complete this vertical solution?
- Other?
Excellence in Building Customer Relationships
The Building Customer Relationships Award recognizes a customer who has demonstrated the best usage and implementation of Microsoft Dynamics CRM to drive measurable results in sales, marketing and customer service.
Award Criteria
- What CRM functionality does the customer use (ex: sales, service and/or marketing)?
- How many users does the company have and in which countries do they work?
- In addition to Microsoft Dynamics CRM, what other Microsoft technologies is the customer using?
- Is there anything uniquely innovative about the customer solution?
- What has this customer realized in return on investment from using Microsoft Dynamics CRM?
- Other?
Excellence in Extending Microsoft Dynamics CRM
The Extending Microsoft Dynamics CRM Award recognizes a customer who has customized and extended Microsoft Dynamics CRM beyond the core sales, marketing and service capability to fit their specific business needs, resulting in significant benefits for their organization.
Award Criteria
- How many years has the customer used Microsoft Dynamics?
- How many users does the company have and in which countries do they work?
- Please describe how Microsoft Dynamics CRM was customized to meet their specific needs?
- How long did the solution take to develop and deploy?
- In addition to Microsoft Dynamics CRM, what other Microsoft technologies is the customer using?
- What has this customer realized in return on investment from using Microsoft Dynamics CRM?
- Other?
Overall Excellence – ERP and CRM
The Overall Excellence winners are chosen from nominations submitted in the above award categories by a team of Microsoft executives.
Judging Process
Microsoft judging lead is assigned to lead a team of 5-6 judges for each category. The judges review each award nomination and rate them to determine the customers who will move into Phase II as finalists. Microsoft will contact the nominators of these finalists to direct them to the Phase II nomination forms.
Phase II nomination forms will be reviewed by each judging team, who will then select their top finalists. The lead for each category will meet with a panel of Microsoft executives to present their proposed winner for approval. Upon executive approval, nominators and winning customers will be notified.
Benefits of Winning a Customer Excellence Award
Prior to the actual conference, award recipients can expect:
- recognition as an award winner on the Convergence website
- to receive press release templates for use by the award winner and their partner(s)
During Convergence, award recipients can expect:
- to attend, along with their partner, an awards event hosted by Microsoft executives
- photographs taken with executives (which will be emailed to you and posted to the Convergence website)
- recognition in all Convergence materials
- recognition during a Convergence keynote Session
- a half hour meeting scheduled with a Microsoft executive
- one complimentary registration pass for Convergence
After the conference is complete, award recipients can expect:
- recognition on the Convergence website
Expectations of Award Recipients
Award recipients are expected to:
- sign a Microsoft legal release to allow use of your company name, logo, etc. in Convergence materials.
- provide your company logo (.eps or other high resolution file) for use in Convergence materials.
- RSVP for the onsite awards recognition event hosted by Microsoft executives.
Questions regarding registration? Contact the Convergence Registration Team.
Questions regarding the event? Contact the Convergence Event Team.
