Customer Excellence Awards recognize, honor and celebrate customers who are achieving outstanding success with their Microsoft solutions. There are seventeen (17) categories this year, as well as two Overall Outstanding Achievement Awards – one for an ERP customer and one for a CRM customer.

We’re pleased to announce the 2011 Customer Excellence Award winners. These customers will be recognized at Convergence 2011 Atlanta and photos of each company will be posted here following the event.

Overall Excellence – CRM

Magma Design Automation, Partner: Hitachi Consulting and Scribe Software Corporation

Overall Excellence – ERP

Microsemi Corporation, Partner: Armanino Consulting

Excellence in Building Customer Relationships

CSX Transportation, Partner: Customer Effective

Excellence in Evangelism – Microsoft Dynamics AX

Peet’s Coffee & Tea, Partner: Junction Solutions, Inc.

Excellence in Evangelism – Microsoft Dynamics CRM

Wellmark Blue Cross and Blue Shield, Partner: Avanade

Excellence in Evangelism – Microsoft Dynamics GP

Monterey Bay Aquarium, Partner: Frank, Rimerman Consulting

Excellence in Evangelism – Microsoft Dynamics NAV

Gumdrop Books, Partner: Tribridge

Excellence in Evangelism – Microsoft Dynamics SL

CALIBRE, Partner: McGladrey

Excellence in Extending Microsoft Dynamics CRM

State of Illinois, Department of Corrections, Partner: Tribridge

Excellence in Financial Management

Zeller Corporation, Partner: Tribridge

Excellence in Global Implementation

Flow International Corporation, Partner: Tectura Corporation

Excellence in Industry Implementation

HDS Retail North America, Partner: Ideaca Knowledge Services

Excellence in Innovation – Microsoft Dynamics AX

Network Equipment Technologies, Partner: Armanino Consulting

Excellence in Innovation – Microsoft Dynamics CRM

ECRI Institute, Partner: McGladrey

Excellence in Innovation – Microsoft Dynamics GP

Price Transfer, Inc., Partner: Silver Bullet Technologies, LLC

Excellence in Innovation – Microsoft Dynamics NAV

CyraCom International Inc., Partner: Tribridge

Excellence in Innovation – Microsoft Dynamics SL

Harrison, Walker and Harper, Partner: ePartners, Inc

Excellence in Ongoing Achievement

Polaris Industries Inc., Partner: Columbus IT

Excellence in Subsidiary Implementation

Internet Securities, Inc., Partner: Partner Power International A/S

Customer Excellence Awards Process

Nominating a Customer
Categories & Criteria
Judging Process
Benefits of Winning a Customer Excellence Award
Expectations of Award Recipients

Nominating a Customer

  1. Phase I Nomination forms for each category were available January 21 - February 10, 2011.

    Phase I

    Phase I of the nomination process was open January 21 - February 10, 2011, and included a few questions to gather information on the customer’s award qualifications. The answers provided during Phase I are very important, providing the Microsoft judging team with the information to select the customers who meet or exceed the award category criteria. Customer nominations meeting or exceeding the criteria will be invited by Microsoft to move on to Phase II as award finalists.
  2. After February 10, the Microsoft Judging team will select award finalists. The finalists’ nominators will then complete Phase II of the nomination process.

    Phase II

    After Phase I, the Microsoft judging team will choose award finalists. The nominators for these finalists will be asked to complete Phase II. Nominators will be contacted individually regarding the information they will need to provide and the timeline for completion.


Judging Process

Microsoft judging lead is assigned to lead a team of 5-6 judges for each category. The judges review each award nomination and rate them to determine the customers who will move into Phase II as finalists. Microsoft will contact the nominators of these finalists to direct them to the Phase II nomination forms.

Phase II nomination forms will be reviewed by each judging team, who will then select their top finalists. The lead for each category will meet with a panel of Microsoft executives to present their proposed winner for approval. Upon executive approval, nominators and winning customers will be notified.

Benefits of Winning a Customer Excellence Award

Prior to the actual conference, award recipients can expect:

  • recognition as an award winner on the Convergence website
  • to receive press release templates for use by the award winner and their partner(s)

During Convergence, award recipients can expect:

  • to attend, along with their partner, an awards event hosted by Microsoft executives
  • photographs taken with executives (which will be emailed to you and posted to the Convergence website)
  • recognition in all Convergence materials
  • recognition during a Convergence keynote Session
  • a half hour meeting scheduled with a Microsoft executive
  • one complimentary registration pass for Convergence

After the conference is complete, award recipients can expect:

  • recognition on the Convergence website

Expectations of Award Recipients

Award recipients are expected to:

  • sign a Microsoft legal release to allow use of your company name, logo, etc. in Convergence materials.
  • provide your company logo (.eps or other high resolution file) for use in Convergence materials.
  • RSVP for the onsite awards recognition event hosted by Microsoft executives.

Questions regarding registration? Contact the Convergence Registration Team.
Questions regarding the event? Contact the Convergence Event Team.