Session Overview

Where is your business today and where do you want it to be?
What do you see happening now that affects how you do business in the future?
What business processes require the most attention, and how can they be improved?

Those are the questions that can help you decide which sessions are right for you at Convergence 2013 EMEA. Everyone learns differently, absorbs information differently and networks in their own way. Knowing this, Convergence offers different styles of sessions to help meet individual needs. With the myriad of options for learning and networking at Convergence, we invite you to review the content overview here so that you can identify a clear path to achieving your goals and objectives for Convergence. We’ll review the specifics of each of the different session types, and then you can decide which sessions and tracks are designed with you in mind.


Our Convergence 2013 EMEA keynote will be the time and place for the community to come together as we experience and see the vision for the Dynamic Business. As our featured presenter, Kirill Tatarinov, executive vice president, Microsoft Business Solutions, will share his insight and perspectives on the state of Microsoft Dynamics business, both today and on the path ahead—the path that unites business and unlocks our potential together. Tatarinov will be joined by Jean-Philippe Courtois, president, Microsoft International, as they share the broader Microsoft vision.

General Sessions

From the keynotes, we move right into general sessions, where we separate into our respective product groups to hear more about the present and future of each of the Microsoft Dynamics solutions. With exciting new product releases to highlight with each product, the general sessions have important news to share—and are vital to attend. Lasting 60 minutes in length, we’ll have separate general sessions that focus on Microsoft Dynamics AX, Microsoft Dynamics NAV and Microsoft Dynamics CRM.

Breakout Sessions

Leaders within the Microsoft product teams have spent countless hours evaluating past sessions, reviewing feedback, digging into survey results and consulting with the user group communities to carefully craft the most relevant and timely of sessions. Lasting 60 minutes, our breakout sessions typically take the standard presentation format. Informative, revealing and sometimes even entertaining, you’ll find hundreds of titles that span our four tracks. Be sure to review and/or filter our Session Catalog by the different fields – including Audience, Industry and Skill Level, so that you can tailor your attendance to your specific needs. Sit back, relax and listen in as our product experts share their knowledge, demonstrate the product, and throw out a time-saving tip or two as you become one step closer to expanding your personal knowledge base.

Interactive Discussions

It’s likely that your favorite Interactive Discussion is one where you listen as well as share. With less of a focus on presentation, Interactive Discussions are most successful when the decidedly small amount of people gathered are open to sharing, active in participation, and possess some knowledge of the topic at hand. These sessions are purposefully limited in seating and room size to foster the intimacy of the discussion; if there are topics that are high on your priority list, it’s recommended that you arrive early to claim your seat.

User Group Sessions

The user group communities for our three product families are alive and well-represented here at Convergence! Each community has pulled together their product experts and are set to deliver content that showcases the vibrancy and connectedness within those groups. Each session will highlight content not seen elsewhere in the event—and you do not need to belong to the user group communities to attend these sessions. You’ll find the information shared and the connections made to be a valuable part of your Convergence experience.

Microsoft Dynamics CRM 2013 Global Premiere Event

Join us for the Microsoft Dynamics CRM 2013 Global Premiere Event, broadcasting live on 4 November from Convergence 2013 EMEA, as we celebrate the transformation of CRM into a tool for reigniting people’s passion to deliver better customer experiences and build deeper relationships.

This is your opportunity to hear from companies who are using Microsoft Dynamics CRM 2013 to help their people engage their customers in a way that clearly sets them apart from their competition. Discover how your teams can benefit from all the new capabilities of Microsoft Dynamics CRM 2013 and see its newly reimagined user experience for the first time.

As a Convergence attendee, you are automatically registered to attend this exciting event.

Tracks @ Convergence 2013

Each session and discussion held at Convergence 2013 EMEA is mapped to a specific track. These tracks are one of the many ways that you as an attendee can identify which sessions are right for you. Whether you hope to learn more about the product presently deployed, or are looking to evaluate another product for future deployment in your business, Convergence offers you the freedom to choose what you want to learn and which sessions will benefit you most.

Microsoft Dynamics AX

The Microsoft Dynamics AX track is for IT and business professionals to explore Microsoft Dynamics AX 2012 industry and functional capabilities, mobile user experiences and cloud services. Whether you are an existing customer or a business considering Microsoft Dynamics AX, you will have the opportunity to see first-hand how you and your organization can maximize the value of your Microsoft Dynamics AX and other Microsoft technology investments.

And, don't miss the opportunity to get a sneak peek of the exciting new capabilities of the Microsoft Dynamics AX 2012 R3 pre-release! Discover, learn, explore, or ask questions. In addition delegates will be able to network, share best practices with peers, and connect with partners and their industry expertise and solutions. It’s a great place to meet the Microsoft Dynamics AX team and mingle with customers.

Microsoft Dynamics CRM

Begin your Convergence EMEA experience by joining us for the Global Premiere Event and Celebration on Monday evening, November 4 where you can participate in the live broadcast and hear directly from customers around the world who are using Microsoft Dynamics CRM to deliver amazing customer experiences. But the fun doesn’t stop there--throughout the CRM track at Convergence you will get to dive more deeply into the exciting features of Microsoft Dynamics CRM 2013, including key enhancements in the new user experience which features completely configurable process guidance, new tablet and mobile touch optimized experiences, and exciting new social capabilities. Whether you are deploying CRM for the first time – or looking to upgrade current deployments of Microsoft Dynamics CRM, you will leave this event with a complete view of the incredible innovation included in Microsoft Dynamics CRM and how you can take advantage of what is here. You will also get a glimpse into the future as we show how Microsoft Dynamics CRM maximizes the business value of your other Microsoft technology investments. As with all Convergence conferences, attendees will benefit from networking with the Microsoft Dynamics CRM team, partners who have detailed solution and industry expertise, and with other successful customers from around the world who benefit from Microsoft Dynamics CRM. We look forward to seeing you there.

Microsoft Dynamics NAV

The Microsoft Dynamics NAV track will provide business users and IT professionals with the opportunity to explore how Microsoft Dynamics NAV 2013 is a quick to implement, simple-to-use business solution from Microsoft with the power to support your business ambitions. The concurrent sessions and interactive discussions will offer product tips and tricks, and detail new capabilities in the latest product release. Convergence is also your opportunity to network with members of the Microsoft Dynamics NAV team, connect with other customers and peers, and take your learning back to your teams in order to get most out of your solution.

Cross Product

Solutions and services that span multiple Microsoft product solutions reside within the Cross Product track so that delegates can gain the greatest visibility on the sessions most relevant to their needs. Connector for Microsoft Dynamics is sure to be a popular topic, as is the mobile strategies that fuel our development with Microsoft Dynamics AX and Microsoft Dynamics CRM. Be sure to review the specific products noted within these sessions to ensure that the topics apply to your deployment or interests.

Business Leadership

We’re excited to offer a Business Leadership track this year, featuring the great presentation skills and appealing topics from Dale Carnegie® Training. For the past few years at our U.S. based Convergence, our Dale Carnegie-sponsored breakout sessions were among the highest rated sessions and we’re thrilled to work with them again on the delivery of meaningful and informative topics meant to provide leaders with the motivation and confidence needed to lead their teams on the road ahead.