Customer Excellence Awards

The Customer Excellence Awards recognize, honor, and celebrate customer organizations that are achieving outstanding success with their Microsoft solutions.

We are pleased to announce the winners of the Convergence 2014 Europe Customer Excellence Award.

Dynamic Business Award: Enterprise
Carrefour
Partner: Avanade

Dynamic Business Award: Small and Medium Business
Capital Markets Authority, Kenya
Partner: Attain Enterprise Solutions Ltd

Business Operations Excellence
Sodexo
Partner: Avanade

Business Visionary
James Fleming, Victrex
Partner: Zero2Ten

Cloud Transformation
Marston's PLC
Partner: The CRM Business

Community Champion
Aleksandar Totovic, NPS d.o.o.

Industry Excellence: Financial Services
First National Bank
Partner: Mint Management Technologies (Pty) Ltd

Industry Excellence: Manufacturing
Victrex
Partner: Zero2Ten and IBRL

Industry Excellence: Service Industries
Witlox Van den Boomen
Partner: Ctac Dynamics B.V.

Industry Excellence: Retail
Coviran
Partner: Prodware

Productivity: Customer Care
Flogas
Partner: eBECS

Productivity: Sales Force Automation
Ingram Micro

Technology Innovation: Enterprise
Metro Bank
Partner: Ciber, Uk Ltd.

Technology Innovation: Small and Medium Business
North South Wines
Partner: TVT Cloud Ltd

We also had a great list of award finalists for this year's awards:

ABB
Aegis
Akzo Nobel
Alco Stores
Allegion
Allegion/Schlag Lock/Ingersoll Rand
Allianz
AMEC
Amphenol
Ashley Furniture
Assa Abloy
Aston Martin
Automotores Gildemeister S.A
Badan Pusat Statistik
Ball Corporation
Ballast Nedam
Banco Comafi
Bank of China
Barclays
BDO
Besix
Bombay Dyeing
Breuninger
Bridgestone Corporation
BUPA
Canon
Card Factory
Caterpillar
CH2M Hill
Chanel
Charles Tyrwhitt
Citi
City of Copenhagen
City of London
Colliers
Cortefiel S.A.
Costa
Crop's & Partners
CSX
Daito Kentaku Company
DBS
Dell
Dept Foreign Affairs and Trade
Diamond Power Infrastructure Limited
DNB Nor
Dow Chemical
DWP UK
EDF
Eika Gruppen
Eneco
Ericsson
Etoile
Eyeful Presentations
Fast Retailing
Ford
Fujitsu
Garbuio Spa
Gerry Weber International AG
Gilbarco
Godiva
Government Printing Works
Grant Thornton LLP
Groupe Jean Coutu
Hastings Deering
Health & Fitness Nordic

Hugo Boss
ING Bank
Innovation Group
Konica Minolta
Lanxess AG
Lotus F1
Marc Jacobs
Marshalls PLC
Masonite
MattressFirm
Max Healthcare
Merck
MeXX
Microsemi
Millennium Team
Nedbank
Nestle
Nissan
Norland Managed Services
Omnicom Group
One Stop
Optic 2000
Origin Enterprises - Derek Wilson
OTTO
Ouwehand Visverwerking
Oxford Nanopore Technologies
Pepsi
Qatar Airways Duty Free
Rabobank
Region Syd Denmark
Rexel
Royal Bank of Scotland
Russia Post
SAB Cool
SAGA
Seabed Geosolutions BV
SEB
Sebrae
Shell
Sielte Spa
Siemens
Simon Kerry CIO Charles Tyrwhitt
SLB (Schlumberger)
Societe Generale
SUL AMERICA COMPANHIA NACIONAL DE SEGUROS
Sunderland City Council
Takkt
Ted Baker
Telecom Italia
Toshiba
Tradedoubler
Trek Bicycle Corporation
UBS
Vasanta UK
Vasja Bojanic
Virgin Media
VLS
Volkswagen AG
Weight Watchers
Wilkinsons UK
Wipro
Worley Parsons
WP

Nominating a Customer

Phase I

Phase I of the nomination process was open through 30 July at 23:59 GMT and was intended to gather high-level information on the customer’s award qualifications. The answers shared during Phase I are very important, as they provide the Microsoft judging teams with the data needed to select customers who meet or exceed the award category criteria. Customer nominations that meet or exceed the criteria are invited by Microsoft to move on to Phase II as award finalists.

Phase II

When the finalists were chosen, the nominators for these finalists completed a Phase II nomination form. Nominators were contacted individually regarding the information they needed to provide and the timeline for completion.

Award Categories

We will award customers in the following categories:

Judging Process

A Microsoft lead is assigned to lead a team of 4-6 judges for each category. The judges review each Phase I award nomination and rate them to determine the customer organizations that will move into Phase II as finalists. Microsoft will contact the award nominators of these finalists to direct them to the Phase II nomination forms. The anticipated date for announcing finalists is 11 August.

Phase II nomination forms will be reviewed by each judging team, who will then select their top finalists. The lead for each category will meet with a panel of Microsoft executives to present their proposed winner for approval. Upon executive approval, nominators and winning customers will be notified. The anticipated date for announcing winning customers is 2 October.

Benefits of Winning a Customer Excellence Award

Prior to Convergence, award recipients can expect:

  • recognition as an award finalist and then award winner on the Convergence website
  • press release templates for use by the award winner and their partner(s)

During Convergence 2014 Europe, award recipients can expect:

  • recognition and a reserved table at the awards function hosted by Microsoft executives
  • trophy for award winner and their partner(s)
  • award photograph taken with executives
  • recognition in Convergence materials
  • one 30 minute meeting scheduled with a Microsoft executive
  • one complimentary registration pass for Convergence
  • access to the VIP area at Convergence
  • award photo will be posted to the Video Wall in the Community Experience Center

After Convergence 2014 Europe, award recipients can expect:

  • continued recognition on the Convergence website with the addition of commemorative awards photo
  • electronic version of commemorative awards photo

Expectations of Award Recipients

Award recipients are expected to:

  • be a participating member of the customer reference program
  • have already implemented Microsoft Dynamics
  • sign a Microsoft legal release to allow use of company name, logo, etc. in Convergence materials
  • provide company logo (.eps and .jpg) for use in Convergence materials
  • RSVP for the awards luncheon hosted by Microsoft executives